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#1
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Word 2007 hangs on exit
I'm running Windows XP and Word 2007 (with McAfee Security Centre). When I
close a document in Word 2007 the program immediately hangs. Unlike other users who have reported an error message or a restart, I get nothing. I then have to go into taskmanager and shut down Word. The rest of my 2007 applications work fine. Help would be greatly appreciated. -- Thanks! |
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#2
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Word 2007 hangs on exit
Problems closing Word are very similar in cause to problems opening Word.
Usual culprits a 1. Corrupted normal.dotm. 2. Corrupted registry entries. 3. Misbehaving add-ins. The article shown here provides general steps to try: http://word.mvps.org/FAQS/AppErrors/...peningWord.htm It was written for earlier versions, but the same steps still apply, albeit updated to reflect the fact that Word 2007 has some differences, such as normal.dotm, instead of normal.dot, and the data key being located he HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data Try the steps and suggestions to see if they prevent Word from hanging on exit. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Tracey" wrote in message ... I'm running Windows XP and Word 2007 (with McAfee Security Centre). When I close a document in Word 2007 the program immediately hangs. Unlike other users who have reported an error message or a restart, I get nothing. I then have to go into taskmanager and shut down Word. The rest of my 2007 applications work fine. Help would be greatly appreciated. -- Thanks! |
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#3
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Word 2007 hangs on exit
See also http://www.gmayor.com/what_to_do_when_word_crashes.htm
-- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: Problems closing Word are very similar in cause to problems opening Word. Usual culprits a 1. Corrupted normal.dotm. 2. Corrupted registry entries. 3. Misbehaving add-ins. The article shown here provides general steps to try: http://word.mvps.org/FAQS/AppErrors/...peningWord.htm It was written for earlier versions, but the same steps still apply, albeit updated to reflect the fact that Word 2007 has some differences, such as normal.dotm, instead of normal.dot, and the data key being located he HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data Try the steps and suggestions to see if they prevent Word from hanging on exit. "Tracey" wrote in message ... I'm running Windows XP and Word 2007 (with McAfee Security Centre). When I close a document in Word 2007 the program immediately hangs. Unlike other users who have reported an error message or a restart, I get nothing. I then have to go into taskmanager and shut down Word. The rest of my 2007 applications work fine. Help would be greatly appreciated. -- Thanks! |
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#4
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Word 2007 hangs on exit
Seems to have been the corrupted Normal.dotm file, I'm assuming caused when I
upgraded from Word 2003 - still takes a while for World 2007 to close, but no more hanging problem. Cheers. "Graham Mayor" wrote: See also http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: Problems closing Word are very similar in cause to problems opening Word. Usual culprits a 1. Corrupted normal.dotm. 2. Corrupted registry entries. 3. Misbehaving add-ins. The article shown here provides general steps to try: http://word.mvps.org/FAQS/AppErrors/...peningWord.htm It was written for earlier versions, but the same steps still apply, albeit updated to reflect the fact that Word 2007 has some differences, such as normal.dotm, instead of normal.dot, and the data key being located he HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data Try the steps and suggestions to see if they prevent Word from hanging on exit. "Tracey" wrote in message ... I'm running Windows XP and Word 2007 (with McAfee Security Centre). When I close a document in Word 2007 the program immediately hangs. Unlike other users who have reported an error message or a restart, I get nothing. I then have to go into taskmanager and shut down Word. The rest of my 2007 applications work fine. Help would be greatly appreciated. -- Thanks! |
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#5
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Word 2007 hangs on exit
Even though you aren't encountering Word hanging, the fact that it takes
some time to close indicates there is still a problem. I'm wondering if you have an add-in that modifies your Normal template and the delay you are encountering is due to Word saving your Normal template. When Word closes do you see "Saving Normal template" or something similar in the status bar? Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Tracey" wrote in message ... Seems to have been the corrupted Normal.dotm file, I'm assuming caused when I upgraded from Word 2003 - still takes a while for World 2007 to close, but no more hanging problem. Cheers. "Graham Mayor" wrote: See also http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: Problems closing Word are very similar in cause to problems opening Word. Usual culprits a 1. Corrupted normal.dotm. 2. Corrupted registry entries. 3. Misbehaving add-ins. The article shown here provides general steps to try: http://word.mvps.org/FAQS/AppErrors/...peningWord.htm It was written for earlier versions, but the same steps still apply, albeit updated to reflect the fact that Word 2007 has some differences, such as normal.dotm, instead of normal.dot, and the data key being located he HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data Try the steps and suggestions to see if they prevent Word from hanging on exit. "Tracey" wrote in message ... I'm running Windows XP and Word 2007 (with McAfee Security Centre). When I close a document in Word 2007 the program immediately hangs. Unlike other users who have reported an error message or a restart, I get nothing. I then have to go into taskmanager and shut down Word. The rest of my 2007 applications work fine. Help would be greatly appreciated. -- Thanks! |
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#6
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Word 2007 hangs on exit
We are having a similar issue with staffing software, but I am not
sure where the issue is coming from. When in the other software, we setup to send a resume (file attachment) in email, then when sending the mail to Outlook 2003, it triggers a Word 2003 process that then hangs until ending task - the staffing software support said deselecting Word from the Mail Format tab in Outlook would correct it, but it has not. We are not having any other issue with Outlook or Word. Office 2003 is installed on Windows Server 2003 Enterprise, and the users are connecting to Citrix PS 4.5 and an ICA desktop. The user DOES NOT SEE Word running in task bar (access to Task Manager is restricted) and we have to end the process through Terminal Services Manager or Citrix Access Management Console. If this is not the correct forum, please let me know where. An additional thought: is there a Windows-wide default spell checker? TIA for any response. |
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#7
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Word 2007 hangs on exit
If this issue originates from your staffing software then the likely cause
is there is an error in the automation code. What you are describing is a fairly common error when automating applications and it sounds as though they aren't ending the Word task correctly or there is an error in their code that is triggering another instance of Word, which isn't hard to do. Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ wrote in message oups.com... We are having a similar issue with staffing software, but I am not sure where the issue is coming from. When in the other software, we setup to send a resume (file attachment) in email, then when sending the mail to Outlook 2003, it triggers a Word 2003 process that then hangs until ending task - the staffing software support said deselecting Word from the Mail Format tab in Outlook would correct it, but it has not. We are not having any other issue with Outlook or Word. Office 2003 is installed on Windows Server 2003 Enterprise, and the users are connecting to Citrix PS 4.5 and an ICA desktop. The user DOES NOT SEE Word running in task bar (access to Task Manager is restricted) and we have to end the process through Terminal Services Manager or Citrix Access Management Console. If this is not the correct forum, please let me know where. An additional thought: is there a Windows-wide default spell checker? TIA for any response. |
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