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#1
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Email button doesn't appear on standard toolbar
I have a client in an Exchange server 2003 environment who, when she is using
Word 2003 does not have an email button on the standard toolbar. It's just not there and it has not been moved by customiization. This may/may not be related but when she tries to click on an email address in any website so that she goes right to a new email she gets an error message that says "Cannot start Microsoft Outlook. The operation failed. An object could not be found". She was recently upgraded to Office 2003 from Office 2000. I have run Office updates, detect and repair, I have done a clean uninstall of Office 2000 and 2003 and reinstalled 2003. The problem still exists. I logged into the machine as myself and I do not have the problem. My guess is that it is her profile. I tried renaming her profile folder to something like username.old but Windows wouldn't let me do it because it says the profile is in use. Any ideas are greatly appreciated. |
#2
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I could tell you how to add the e-mail button back to the toolbar, but I
don't think it will help with the route cause of the problems. Have you tried uninstalling and reinstalling? or a system restore (or has she always had these problems?) Dan -- iPod's ROCK! "pd" wrote: I have a client in an Exchange server 2003 environment who, when she is using Word 2003 does not have an email button on the standard toolbar. It's just not there and it has not been moved by customiization. This may/may not be related but when she tries to click on an email address in any website so that she goes right to a new email she gets an error message that says "Cannot start Microsoft Outlook. The operation failed. An object could not be found". She was recently upgraded to Office 2003 from Office 2000. I have run Office updates, detect and repair, I have done a clean uninstall of Office 2000 and 2003 and reinstalled 2003. The problem still exists. I logged into the machine as myself and I do not have the problem. My guess is that it is her profile. I tried renaming her profile folder to something like username.old but Windows wouldn't let me do it because it says the profile is in use. Any ideas are greatly appreciated. |
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