Reply
 
Thread Tools Display Modes
  #1   Report Post  
Posted to microsoft.public.word.docmanagement
BobChatelle BobChatelle is offline
external usenet poster
 
Posts: 9
Default Word 2007 Crashes on Shutdown

On June 11 I installed the latest four updates to Windows XP. Since then,
Word crashes whenever I close it. I uninstalled and reinstalled Office 2007,
but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?
  #2   Report Post  
Posted to microsoft.public.word.docmanagement
Graham Mayor Graham Mayor is offline
external usenet poster
 
Posts: 19,312
Default Word 2007 Crashes on Shutdown

You might do better checking what add-ins are loading and renaming your
normal.dotm template which would put you closer to safe mode - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP. Since
then, Word crashes whenever I close it. I uninstalled and reinstalled
Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?



  #3   Report Post  
Posted to microsoft.public.word.docmanagement
BobChatelle BobChatelle is offline
external usenet poster
 
Posts: 9
Default Word 2007 Crashes on Shutdown

I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and renaming your
normal.dotm template which would put you closer to safe mode - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP. Since
then, Word crashes whenever I close it. I uninstalled and reinstalled
Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?




  #4   Report Post  
Posted to microsoft.public.word.docmanagement
Graham Mayor Graham Mayor is offline
external usenet poster
 
Posts: 19,312
Default Word 2007 Crashes on Shutdown

Did you read and apply the rest of the trouble shooting tips in the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and renaming
your normal.dotm template which would put you closer to safe mode -
see http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP. Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?



  #5   Report Post  
Posted to microsoft.public.word.docmanagement
BobChatelle BobChatelle is offline
external usenet poster
 
Posts: 9
Default Word 2007 Crashes on Shutdown

I found nothing there that seemed to apply to my problem: Word crashing on
shutdown.

This is actually a minor problem. Instead of a normal close, I get a prompt
to send Microsoft a crash report. So they get several from me every day.

My main worry is that there may be other problems operating as well. But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and renaming
your normal.dotm template which would put you closer to safe mode -
see http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP. Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?






  #6   Report Post  
Posted to microsoft.public.word.docmanagement
Suzanne S. Barnhill Suzanne S. Barnhill is offline
external usenet poster
 
Posts: 33,624
Default Word 2007 Crashes on Shutdown

Although the article purports to deal with problems starting Word, it
actually covers problems quitting Word and working with Word as well. Most
such problems will be due to a problem with Normal.dot, the Registry,
add-ins, or the printer, so the article really offers general
troubleshooting tips. Work through it and see if it doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in message
...
I found nothing there that seemed to apply to my problem: Word crashing on
shutdown.

This is actually a minor problem. Instead of a normal close, I get a
prompt
to send Microsoft a crash report. So they get several from me every day.

My main worry is that there may be other problems operating as well. But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and renaming
your normal.dotm template which would put you closer to safe mode -
see http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP. Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?







  #7   Report Post  
Posted to microsoft.public.word.docmanagement
BobChatelle BobChatelle is offline
external usenet poster
 
Posts: 9
Default Word 2007 Crashes on Shutdown

I think I tried everything.

I did discover one interesting thing. If I start word using

run winword.exe /a

the problem goes away.

The next time I start word normally, however, the problem is back.

-Bob

"Suzanne S. Barnhill" wrote:

Although the article purports to deal with problems starting Word, it
actually covers problems quitting Word and working with Word as well. Most
such problems will be due to a problem with Normal.dot, the Registry,
add-ins, or the printer, so the article really offers general
troubleshooting tips. Work through it and see if it doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in message
...
I found nothing there that seemed to apply to my problem: Word crashing on
shutdown.

This is actually a minor problem. Instead of a normal close, I get a
prompt
to send Microsoft a crash report. So they get several from me every day.

My main worry is that there may be other problems operating as well. But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and renaming
your normal.dotm template which would put you closer to safe mode -
see http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP. Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?







  #8   Report Post  
Posted to microsoft.public.word.docmanagement
Suzanne S. Barnhill Suzanne S. Barnhill is offline
external usenet poster
 
Posts: 33,624
Default Word 2007 Crashes on Shutdown

If the program works correctly when you start with the /a switch, then there
is definitely a problem with Normal.dot, the Registry, an add-in, or your
printer driver.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in message
...
I think I tried everything.

I did discover one interesting thing. If I start word using

run winword.exe /a

the problem goes away.

The next time I start word normally, however, the problem is back.

-Bob

"Suzanne S. Barnhill" wrote:

Although the article purports to deal with problems starting Word, it
actually covers problems quitting Word and working with Word as well.
Most
such problems will be due to a problem with Normal.dot, the Registry,
add-ins, or the printer, so the article really offers general
troubleshooting tips. Work through it and see if it doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in message
...
I found nothing there that seemed to apply to my problem: Word crashing
on
shutdown.

This is actually a minor problem. Instead of a normal close, I get a
prompt
to send Microsoft a crash report. So they get several from me every
day.

My main worry is that there may be other problems operating as well.
But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in the
two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and renaming
your normal.dotm template which would put you closer to safe mode -
see http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP.
Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?










  #9   Report Post  
Posted to microsoft.public.word.docmanagement
BobChatelle BobChatelle is offline
external usenet poster
 
Posts: 9
Default Word 2007 Crashes on Shutdown

Renaming normal.dot and normal.dotm didn't help. I removed my non-Microsoft
add-ins and that didn't help. My printer drivers haven't been updated for
months.

Thus the registry seems the most likely suspect.

The articles give instructions for editing the registry on most versions of
Word, but not for Word 2007.

-Bob

"Suzanne S. Barnhill" wrote:

If the program works correctly when you start with the /a switch, then there
is definitely a problem with Normal.dot, the Registry, an add-in, or your
printer driver.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in message
...
I think I tried everything.

I did discover one interesting thing. If I start word using

run winword.exe /a

the problem goes away.

The next time I start word normally, however, the problem is back.

-Bob

"Suzanne S. Barnhill" wrote:

Although the article purports to deal with problems starting Word, it
actually covers problems quitting Word and working with Word as well.
Most
such problems will be due to a problem with Normal.dot, the Registry,
add-ins, or the printer, so the article really offers general
troubleshooting tips. Work through it and see if it doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in message
...
I found nothing there that seemed to apply to my problem: Word crashing
on
shutdown.

This is actually a minor problem. Instead of a normal close, I get a
prompt
to send Microsoft a crash report. So they get several from me every
day.

My main worry is that there may be other problems operating as well.
But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in the
two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and renaming
your normal.dotm template which would put you closer to safe mode -
see http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP.
Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?











  #10   Report Post  
Posted to microsoft.public.word.docmanagement
Graham Mayor Graham Mayor is offline
external usenet poster
 
Posts: 19,312
Default Word 2007 Crashes on Shutdown

The registry entries for Word 2007 are similar to those for 2003 and earlier
except that you address the registry tree entries for Word 12.0 rather than
Word 11.0
Rename the settings sub key at
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
Renaming normal.dot and normal.dotm didn't help. I removed my
non-Microsoft add-ins and that didn't help. My printer drivers
haven't been updated for months.

Thus the registry seems the most likely suspect.

The articles give instructions for editing the registry on most
versions of Word, but not for Word 2007.

-Bob

"Suzanne S. Barnhill" wrote:

If the program works correctly when you start with the /a switch,
then there is definitely a problem with Normal.dot, the Registry, an
add-in, or your printer driver.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I think I tried everything.

I did discover one interesting thing. If I start word using

run winword.exe /a

the problem goes away.

The next time I start word normally, however, the problem is back.

-Bob

"Suzanne S. Barnhill" wrote:

Although the article purports to deal with problems starting Word,
it actually covers problems quitting Word and working with Word as
well. Most
such problems will be due to a problem with Normal.dot, the
Registry, add-ins, or the printer, so the article really offers
general troubleshooting tips. Work through it and see if it
doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I found nothing there that seemed to apply to my problem: Word
crashing on
shutdown.

This is actually a minor problem. Instead of a normal close, I
get a prompt
to send Microsoft a crash report. So they get several from me
every day.

My main worry is that there may be other problems operating as
well. But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in
the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and
renaming your normal.dotm template which would put you closer
to safe mode - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP.
Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?





  #11   Report Post  
Posted to microsoft.public.word.docmanagement
BobChatelle BobChatelle is offline
external usenet poster
 
Posts: 9
Default Word 2007 Crashes on Shutdown

There is no Data entry under Word. There is an entry that says
"Document Properties and personal Information"

-Bob

"Graham Mayor" wrote:

The registry entries for Word 2007 are similar to those for 2003 and earlier
except that you address the registry tree entries for Word 12.0 rather than
Word 11.0
Rename the settings sub key at
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
Renaming normal.dot and normal.dotm didn't help. I removed my
non-Microsoft add-ins and that didn't help. My printer drivers
haven't been updated for months.

Thus the registry seems the most likely suspect.

The articles give instructions for editing the registry on most
versions of Word, but not for Word 2007.

-Bob

"Suzanne S. Barnhill" wrote:

If the program works correctly when you start with the /a switch,
then there is definitely a problem with Normal.dot, the Registry, an
add-in, or your printer driver.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I think I tried everything.

I did discover one interesting thing. If I start word using

run winword.exe /a

the problem goes away.

The next time I start word normally, however, the problem is back.

-Bob

"Suzanne S. Barnhill" wrote:

Although the article purports to deal with problems starting Word,
it actually covers problems quitting Word and working with Word as
well. Most
such problems will be due to a problem with Normal.dot, the
Registry, add-ins, or the printer, so the article really offers
general troubleshooting tips. Work through it and see if it
doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I found nothing there that seemed to apply to my problem: Word
crashing on
shutdown.

This is actually a minor problem. Instead of a normal close, I
get a prompt
to send Microsoft a crash report. So they get several from me
every day.

My main worry is that there may be other problems operating as
well. But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in
the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and
renaming your normal.dotm template which would put you closer
to safe mode - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP.
Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?




  #12   Report Post  
Posted to microsoft.public.word.docmanagement
Suzanne S. Barnhill Suzanne S. Barnhill is offline
external usenet poster
 
Posts: 33,624
Default Word 2007 Crashes on Shutdown

That doesn't sound like a Registry key. Are you sure you used REGEDIT to
open the Windows Registry?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in message
...
There is no Data entry under Word. There is an entry that says
"Document Properties and personal Information"

-Bob

"Graham Mayor" wrote:

The registry entries for Word 2007 are similar to those for 2003 and
earlier
except that you address the registry tree entries for Word 12.0 rather
than
Word 11.0
Rename the settings sub key at
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
Renaming normal.dot and normal.dotm didn't help. I removed my
non-Microsoft add-ins and that didn't help. My printer drivers
haven't been updated for months.

Thus the registry seems the most likely suspect.

The articles give instructions for editing the registry on most
versions of Word, but not for Word 2007.

-Bob

"Suzanne S. Barnhill" wrote:

If the program works correctly when you start with the /a switch,
then there is definitely a problem with Normal.dot, the Registry, an
add-in, or your printer driver.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I think I tried everything.

I did discover one interesting thing. If I start word using

run winword.exe /a

the problem goes away.

The next time I start word normally, however, the problem is back.

-Bob

"Suzanne S. Barnhill" wrote:

Although the article purports to deal with problems starting Word,
it actually covers problems quitting Word and working with Word as
well. Most
such problems will be due to a problem with Normal.dot, the
Registry, add-ins, or the printer, so the article really offers
general troubleshooting tips. Work through it and see if it
doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I found nothing there that seemed to apply to my problem: Word
crashing on
shutdown.

This is actually a minor problem. Instead of a normal close, I
get a prompt
to send Microsoft a crash report. So they get several from me
every day.

My main worry is that there may be other problems operating as
well. But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in
the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and
renaming your normal.dotm template which would put you closer
to safe mode - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP.
Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?






  #13   Report Post  
Posted to microsoft.public.word.docmanagement
BobChatelle BobChatelle is offline
external usenet poster
 
Posts: 9
Default Word 2007 Crashes on Shutdown

Under office/12.0/word I have three entries:
Document Inspectors
InstallRoot
Text Converters

The key I mentioned is under Document Inspectors.

I have a screen shot, but I don't see an option to attach it.

-Bob

"Suzanne S. Barnhill" wrote:

That doesn't sound like a Registry key. Are you sure you used REGEDIT to
open the Windows Registry?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in message
...
There is no Data entry under Word. There is an entry that says
"Document Properties and personal Information"

-Bob

"Graham Mayor" wrote:

The registry entries for Word 2007 are similar to those for 2003 and
earlier
except that you address the registry tree entries for Word 12.0 rather
than
Word 11.0
Rename the settings sub key at
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
Renaming normal.dot and normal.dotm didn't help. I removed my
non-Microsoft add-ins and that didn't help. My printer drivers
haven't been updated for months.

Thus the registry seems the most likely suspect.

The articles give instructions for editing the registry on most
versions of Word, but not for Word 2007.

-Bob

"Suzanne S. Barnhill" wrote:

If the program works correctly when you start with the /a switch,
then there is definitely a problem with Normal.dot, the Registry, an
add-in, or your printer driver.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I think I tried everything.

I did discover one interesting thing. If I start word using

run winword.exe /a

the problem goes away.

The next time I start word normally, however, the problem is back.

-Bob

"Suzanne S. Barnhill" wrote:

Although the article purports to deal with problems starting Word,
it actually covers problems quitting Word and working with Word as
well. Most
such problems will be due to a problem with Normal.dot, the
Registry, add-ins, or the printer, so the article really offers
general troubleshooting tips. Work through it and see if it
doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I found nothing there that seemed to apply to my problem: Word
crashing on
shutdown.

This is actually a minor problem. Instead of a normal close, I
get a prompt
to send Microsoft a crash report. So they get several from me
every day.

My main worry is that there may be other problems operating as
well. But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in
the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and
renaming your normal.dotm template which would put you closer
to safe mode - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP.
Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?






  #14   Report Post  
Posted to microsoft.public.word.docmanagement
BobChatelle BobChatelle is offline
external usenet poster
 
Posts: 9
Default Word 2007 Crashes on Shutdown

Never mind. I made a wrong turn somewhere going down the hierarchy. I found
the keay and whall now delete it.

-Bob

"Suzanne S. Barnhill" wrote:

That doesn't sound like a Registry key. Are you sure you used REGEDIT to
open the Windows Registry?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in message
...
There is no Data entry under Word. There is an entry that says
"Document Properties and personal Information"

-Bob

"Graham Mayor" wrote:

The registry entries for Word 2007 are similar to those for 2003 and
earlier
except that you address the registry tree entries for Word 12.0 rather
than
Word 11.0
Rename the settings sub key at
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
Renaming normal.dot and normal.dotm didn't help. I removed my
non-Microsoft add-ins and that didn't help. My printer drivers
haven't been updated for months.

Thus the registry seems the most likely suspect.

The articles give instructions for editing the registry on most
versions of Word, but not for Word 2007.

-Bob

"Suzanne S. Barnhill" wrote:

If the program works correctly when you start with the /a switch,
then there is definitely a problem with Normal.dot, the Registry, an
add-in, or your printer driver.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I think I tried everything.

I did discover one interesting thing. If I start word using

run winword.exe /a

the problem goes away.

The next time I start word normally, however, the problem is back.

-Bob

"Suzanne S. Barnhill" wrote:

Although the article purports to deal with problems starting Word,
it actually covers problems quitting Word and working with Word as
well. Most
such problems will be due to a problem with Normal.dot, the
Registry, add-ins, or the printer, so the article really offers
general troubleshooting tips. Work through it and see if it
doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I found nothing there that seemed to apply to my problem: Word
crashing on
shutdown.

This is actually a minor problem. Instead of a normal close, I
get a prompt
to send Microsoft a crash report. So they get several from me
every day.

My main worry is that there may be other problems operating as
well. But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in
the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and
renaming your normal.dotm template which would put you closer
to safe mode - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP.
Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?






  #15   Report Post  
Posted to microsoft.public.word.docmanagement
BobChatelle BobChatelle is offline
external usenet poster
 
Posts: 9
Default Word 2007 Crashes on Shutdown


Deleting the data key seems to have done the trick.

Thanks!

-Bob

"Suzanne S. Barnhill" wrote:

That doesn't sound like a Registry key. Are you sure you used REGEDIT to
open the Windows Registry?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in message
...
There is no Data entry under Word. There is an entry that says
"Document Properties and personal Information"

-Bob

"Graham Mayor" wrote:

The registry entries for Word 2007 are similar to those for 2003 and
earlier
except that you address the registry tree entries for Word 12.0 rather
than
Word 11.0
Rename the settings sub key at
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
Renaming normal.dot and normal.dotm didn't help. I removed my
non-Microsoft add-ins and that didn't help. My printer drivers
haven't been updated for months.

Thus the registry seems the most likely suspect.

The articles give instructions for editing the registry on most
versions of Word, but not for Word 2007.

-Bob

"Suzanne S. Barnhill" wrote:

If the program works correctly when you start with the /a switch,
then there is definitely a problem with Normal.dot, the Registry, an
add-in, or your printer driver.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I think I tried everything.

I did discover one interesting thing. If I start word using

run winword.exe /a

the problem goes away.

The next time I start word normally, however, the problem is back.

-Bob

"Suzanne S. Barnhill" wrote:

Although the article purports to deal with problems starting Word,
it actually covers problems quitting Word and working with Word as
well. Most
such problems will be due to a problem with Normal.dot, the
Registry, add-ins, or the printer, so the article really offers
general troubleshooting tips. Work through it and see if it
doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I found nothing there that seemed to apply to my problem: Word
crashing on
shutdown.

This is actually a minor problem. Instead of a normal close, I
get a prompt
to send Microsoft a crash report. So they get several from me
every day.

My main worry is that there may be other problems operating as
well. But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in
the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and
renaming your normal.dotm template which would put you closer
to safe mode - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP.
Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?








  #16   Report Post  
Posted to microsoft.public.word.docmanagement
Jeff Goldman Jeff Goldman is offline
external usenet poster
 
Posts: 1
Default Word 2007 Crashes on Shutdown

I had the same problem and this fixed it. Thank you for your help. Jeff

"Graham Mayor" wrote:

The registry entries for Word 2007 are similar to those for 2003 and earlier
except that you address the registry tree entries for Word 12.0 rather than
Word 11.0
Rename the settings sub key at
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
Renaming normal.dot and normal.dotm didn't help. I removed my
non-Microsoft add-ins and that didn't help. My printer drivers
haven't been updated for months.

Thus the registry seems the most likely suspect.

The articles give instructions for editing the registry on most
versions of Word, but not for Word 2007.

-Bob

"Suzanne S. Barnhill" wrote:

If the program works correctly when you start with the /a switch,
then there is definitely a problem with Normal.dot, the Registry, an
add-in, or your printer driver.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I think I tried everything.

I did discover one interesting thing. If I start word using

run winword.exe /a

the problem goes away.

The next time I start word normally, however, the problem is back.

-Bob

"Suzanne S. Barnhill" wrote:

Although the article purports to deal with problems starting Word,
it actually covers problems quitting Word and working with Word as
well. Most
such problems will be due to a problem with Normal.dot, the
Registry, add-ins, or the printer, so the article really offers
general troubleshooting tips. Work through it and see if it
doesn't help.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"BobChatelle" wrote in
message ...
I found nothing there that seemed to apply to my problem: Word
crashing on
shutdown.

This is actually a minor problem. Instead of a normal close, I
get a prompt
to send Microsoft a crash report. So they get several from me
every day.

My main worry is that there may be other problems operating as
well. But I
guess I will just wait and see if they occur.

-Bob


"Graham Mayor" wrote:

Did you read and apply the rest of the trouble shooting tips in
the two
links?
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
I renamed it as Oldnormal.dotm, but the problem persists.

-Bob

"Graham Mayor" wrote:

You might do better checking what add-ins are loading and
renaming your normal.dotm template which would put you closer
to safe mode - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



BobChatelle wrote:
On June 11 I installed the latest four updates to Windows XP.
Since
then, Word crashes whenever I close it. I uninstalled and
reinstalled Office 2007, but that doesn't fix the problem.

It doesn't crash when Word is opened in safe mode.

Any suggestions? Can I safely uninstall those 4 updates?




Reply
Thread Tools
Display Modes

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Word 2007 Crashes Meryl Microsoft Word Help 1 February 15th 08 12:01 AM
Style Set crashes Word 2007 nLinked Microsoft Word Help 4 October 20th 07 02:13 PM
Word 2007 crashes computer Ally Microsoft Word Help 0 October 15th 07 12:35 PM
Word 2007 Crashes darklyndsea Microsoft Word Help 8 July 9th 07 01:42 PM
word 2007 crashes using paste command erisalit Microsoft Word Help 5 October 18th 06 01:13 AM


All times are GMT +1. The time now is 05:52 PM.

Copyright ©2000 - 2023, Jelsoft Enterprises Ltd.
Copyright 2004-2023 Microsoft Office Word Forum - WordBanter.
The comments are property of their posters.
 

About Us

"It's about Microsoft Word"