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#1
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Word 2007 Crashes on Shutdown
On June 11 I installed the latest four updates to Windows XP. Since then,
Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#2
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Word 2007 Crashes on Shutdown
You might do better checking what add-ins are loading and renaming your
normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#3
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Word 2007 Crashes on Shutdown
I renamed it as Oldnormal.dotm, but the problem persists.
-Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#4
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Word 2007 Crashes on Shutdown
Did you read and apply the rest of the trouble shooting tips in the two
links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#5
Posted to microsoft.public.word.docmanagement
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Word 2007 Crashes on Shutdown
I found nothing there that seemed to apply to my problem: Word crashing on
shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#6
Posted to microsoft.public.word.docmanagement
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Word 2007 Crashes on Shutdown
Although the article purports to deal with problems starting Word, it
actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#7
Posted to microsoft.public.word.docmanagement
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Word 2007 Crashes on Shutdown
I think I tried everything.
I did discover one interesting thing. If I start word using run winword.exe /a the problem goes away. The next time I start word normally, however, the problem is back. -Bob "Suzanne S. Barnhill" wrote: Although the article purports to deal with problems starting Word, it actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#8
Posted to microsoft.public.word.docmanagement
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Word 2007 Crashes on Shutdown
If the program works correctly when you start with the /a switch, then there
is definitely a problem with Normal.dot, the Registry, an add-in, or your printer driver. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I think I tried everything. I did discover one interesting thing. If I start word using run winword.exe /a the problem goes away. The next time I start word normally, however, the problem is back. -Bob "Suzanne S. Barnhill" wrote: Although the article purports to deal with problems starting Word, it actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#9
Posted to microsoft.public.word.docmanagement
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Word 2007 Crashes on Shutdown
Renaming normal.dot and normal.dotm didn't help. I removed my non-Microsoft
add-ins and that didn't help. My printer drivers haven't been updated for months. Thus the registry seems the most likely suspect. The articles give instructions for editing the registry on most versions of Word, but not for Word 2007. -Bob "Suzanne S. Barnhill" wrote: If the program works correctly when you start with the /a switch, then there is definitely a problem with Normal.dot, the Registry, an add-in, or your printer driver. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I think I tried everything. I did discover one interesting thing. If I start word using run winword.exe /a the problem goes away. The next time I start word normally, however, the problem is back. -Bob "Suzanne S. Barnhill" wrote: Although the article purports to deal with problems starting Word, it actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#10
Posted to microsoft.public.word.docmanagement
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Word 2007 Crashes on Shutdown
The registry entries for Word 2007 are similar to those for 2003 and earlier
except that you address the registry tree entries for Word 12.0 rather than Word 11.0 Rename the settings sub key at HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: Renaming normal.dot and normal.dotm didn't help. I removed my non-Microsoft add-ins and that didn't help. My printer drivers haven't been updated for months. Thus the registry seems the most likely suspect. The articles give instructions for editing the registry on most versions of Word, but not for Word 2007. -Bob "Suzanne S. Barnhill" wrote: If the program works correctly when you start with the /a switch, then there is definitely a problem with Normal.dot, the Registry, an add-in, or your printer driver. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I think I tried everything. I did discover one interesting thing. If I start word using run winword.exe /a the problem goes away. The next time I start word normally, however, the problem is back. -Bob "Suzanne S. Barnhill" wrote: Although the article purports to deal with problems starting Word, it actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#11
Posted to microsoft.public.word.docmanagement
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Word 2007 Crashes on Shutdown
There is no Data entry under Word. There is an entry that says
"Document Properties and personal Information" -Bob "Graham Mayor" wrote: The registry entries for Word 2007 are similar to those for 2003 and earlier except that you address the registry tree entries for Word 12.0 rather than Word 11.0 Rename the settings sub key at HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: Renaming normal.dot and normal.dotm didn't help. I removed my non-Microsoft add-ins and that didn't help. My printer drivers haven't been updated for months. Thus the registry seems the most likely suspect. The articles give instructions for editing the registry on most versions of Word, but not for Word 2007. -Bob "Suzanne S. Barnhill" wrote: If the program works correctly when you start with the /a switch, then there is definitely a problem with Normal.dot, the Registry, an add-in, or your printer driver. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I think I tried everything. I did discover one interesting thing. If I start word using run winword.exe /a the problem goes away. The next time I start word normally, however, the problem is back. -Bob "Suzanne S. Barnhill" wrote: Although the article purports to deal with problems starting Word, it actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#12
Posted to microsoft.public.word.docmanagement
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Word 2007 Crashes on Shutdown
That doesn't sound like a Registry key. Are you sure you used REGEDIT to
open the Windows Registry? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... There is no Data entry under Word. There is an entry that says "Document Properties and personal Information" -Bob "Graham Mayor" wrote: The registry entries for Word 2007 are similar to those for 2003 and earlier except that you address the registry tree entries for Word 12.0 rather than Word 11.0 Rename the settings sub key at HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: Renaming normal.dot and normal.dotm didn't help. I removed my non-Microsoft add-ins and that didn't help. My printer drivers haven't been updated for months. Thus the registry seems the most likely suspect. The articles give instructions for editing the registry on most versions of Word, but not for Word 2007. -Bob "Suzanne S. Barnhill" wrote: If the program works correctly when you start with the /a switch, then there is definitely a problem with Normal.dot, the Registry, an add-in, or your printer driver. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I think I tried everything. I did discover one interesting thing. If I start word using run winword.exe /a the problem goes away. The next time I start word normally, however, the problem is back. -Bob "Suzanne S. Barnhill" wrote: Although the article purports to deal with problems starting Word, it actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#13
Posted to microsoft.public.word.docmanagement
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Word 2007 Crashes on Shutdown
Under office/12.0/word I have three entries:
Document Inspectors InstallRoot Text Converters The key I mentioned is under Document Inspectors. I have a screen shot, but I don't see an option to attach it. -Bob "Suzanne S. Barnhill" wrote: That doesn't sound like a Registry key. Are you sure you used REGEDIT to open the Windows Registry? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... There is no Data entry under Word. There is an entry that says "Document Properties and personal Information" -Bob "Graham Mayor" wrote: The registry entries for Word 2007 are similar to those for 2003 and earlier except that you address the registry tree entries for Word 12.0 rather than Word 11.0 Rename the settings sub key at HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: Renaming normal.dot and normal.dotm didn't help. I removed my non-Microsoft add-ins and that didn't help. My printer drivers haven't been updated for months. Thus the registry seems the most likely suspect. The articles give instructions for editing the registry on most versions of Word, but not for Word 2007. -Bob "Suzanne S. Barnhill" wrote: If the program works correctly when you start with the /a switch, then there is definitely a problem with Normal.dot, the Registry, an add-in, or your printer driver. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I think I tried everything. I did discover one interesting thing. If I start word using run winword.exe /a the problem goes away. The next time I start word normally, however, the problem is back. -Bob "Suzanne S. Barnhill" wrote: Although the article purports to deal with problems starting Word, it actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#14
Posted to microsoft.public.word.docmanagement
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Word 2007 Crashes on Shutdown
Never mind. I made a wrong turn somewhere going down the hierarchy. I found
the keay and whall now delete it. -Bob "Suzanne S. Barnhill" wrote: That doesn't sound like a Registry key. Are you sure you used REGEDIT to open the Windows Registry? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... There is no Data entry under Word. There is an entry that says "Document Properties and personal Information" -Bob "Graham Mayor" wrote: The registry entries for Word 2007 are similar to those for 2003 and earlier except that you address the registry tree entries for Word 12.0 rather than Word 11.0 Rename the settings sub key at HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: Renaming normal.dot and normal.dotm didn't help. I removed my non-Microsoft add-ins and that didn't help. My printer drivers haven't been updated for months. Thus the registry seems the most likely suspect. The articles give instructions for editing the registry on most versions of Word, but not for Word 2007. -Bob "Suzanne S. Barnhill" wrote: If the program works correctly when you start with the /a switch, then there is definitely a problem with Normal.dot, the Registry, an add-in, or your printer driver. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I think I tried everything. I did discover one interesting thing. If I start word using run winword.exe /a the problem goes away. The next time I start word normally, however, the problem is back. -Bob "Suzanne S. Barnhill" wrote: Although the article purports to deal with problems starting Word, it actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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#15
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Word 2007 Crashes on Shutdown
Deleting the data key seems to have done the trick. Thanks! -Bob "Suzanne S. Barnhill" wrote: That doesn't sound like a Registry key. Are you sure you used REGEDIT to open the Windows Registry? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... There is no Data entry under Word. There is an entry that says "Document Properties and personal Information" -Bob "Graham Mayor" wrote: The registry entries for Word 2007 are similar to those for 2003 and earlier except that you address the registry tree entries for Word 12.0 rather than Word 11.0 Rename the settings sub key at HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: Renaming normal.dot and normal.dotm didn't help. I removed my non-Microsoft add-ins and that didn't help. My printer drivers haven't been updated for months. Thus the registry seems the most likely suspect. The articles give instructions for editing the registry on most versions of Word, but not for Word 2007. -Bob "Suzanne S. Barnhill" wrote: If the program works correctly when you start with the /a switch, then there is definitely a problem with Normal.dot, the Registry, an add-in, or your printer driver. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I think I tried everything. I did discover one interesting thing. If I start word using run winword.exe /a the problem goes away. The next time I start word normally, however, the problem is back. -Bob "Suzanne S. Barnhill" wrote: Although the article purports to deal with problems starting Word, it actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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Word 2007 Crashes on Shutdown
I had the same problem and this fixed it. Thank you for your help. Jeff
"Graham Mayor" wrote: The registry entries for Word 2007 are similar to those for 2003 and earlier except that you address the registry tree entries for Word 12.0 rather than Word 11.0 Rename the settings sub key at HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: Renaming normal.dot and normal.dotm didn't help. I removed my non-Microsoft add-ins and that didn't help. My printer drivers haven't been updated for months. Thus the registry seems the most likely suspect. The articles give instructions for editing the registry on most versions of Word, but not for Word 2007. -Bob "Suzanne S. Barnhill" wrote: If the program works correctly when you start with the /a switch, then there is definitely a problem with Normal.dot, the Registry, an add-in, or your printer driver. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I think I tried everything. I did discover one interesting thing. If I start word using run winword.exe /a the problem goes away. The next time I start word normally, however, the problem is back. -Bob "Suzanne S. Barnhill" wrote: Although the article purports to deal with problems starting Word, it actually covers problems quitting Word and working with Word as well. Most such problems will be due to a problem with Normal.dot, the Registry, add-ins, or the printer, so the article really offers general troubleshooting tips. Work through it and see if it doesn't help. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "BobChatelle" wrote in message ... I found nothing there that seemed to apply to my problem: Word crashing on shutdown. This is actually a minor problem. Instead of a normal close, I get a prompt to send Microsoft a crash report. So they get several from me every day. My main worry is that there may be other problems operating as well. But I guess I will just wait and see if they occur. -Bob "Graham Mayor" wrote: Did you read and apply the rest of the trouble shooting tips in the two links? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: I renamed it as Oldnormal.dotm, but the problem persists. -Bob "Graham Mayor" wrote: You might do better checking what add-ins are loading and renaming your normal.dotm template which would put you closer to safe mode - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org BobChatelle wrote: On June 11 I installed the latest four updates to Windows XP. Since then, Word crashes whenever I close it. I uninstalled and reinstalled Office 2007, but that doesn't fix the problem. It doesn't crash when Word is opened in safe mode. Any suggestions? Can I safely uninstall those 4 updates? |
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