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#1
Posted to microsoft.public.word.docmanagement
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InsertSymbol and ToolsCustomize not working in Word
It's possible that the Symbol dialog is opening up behind your Word window;
if that's the case, it can well be caused by an add-in (the most notorious is the Norton AntiVirus Office Plug-in). It's also possible that the template you installed included a macro named InsertSymbol; try looking in Tools | Macro | Macros to see if such a macro is listed (anywhere other than under "Word commands"). If so, delete it if you can. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. wrote in message oups.com... This is a weird one and I've looked through this group and cannot find an answer. I see others with the same problem and but I've already tried everything suggested but nothing works. Here's my problem: I click on InsertSymbol and nothing happens. The title bar grays out like it's lost focus, but the Symbol box does not come up. AND, after this happens, when I go to the Tools menu, Customize is grayed out; and it stays grayed out until I shut Word down and reopen it. Then Customize is back and works fine, but as soon as I click InsertSymbol (and again it doesn't work), Customize is grayed out again. What I've tried so far: Ran Detect and Repair Deleted Temp Files Turned my video acceleration down to zero deleted normal.dot deleted the Data key in the registry Defragged my hard drive The weird thing is InsertSymbol works fine in Excel and if I type the alt shortcuts for different symbols in Word, they work fine. It's just the dialog box that won't come up, and only in Word. I'm thinking it's related to a template I had installed that I got from my publisher when writing a book. That template included a lot of different styles and symbols, so I'm wondering if that's the issue. That template was removed a while ago, but this is the first time I've tried to use the InsertSymbol box since then, so I can't be positive that's the culprit...but I've removed that template from every location I could find AND I even went into the Registry and searched for the publisher's name and removed a few keys that were obviously left behind, but I still can't get InsertSymbol to do anything. At this point, there is nothing in my Word Startup folder, no templates except Microsoft's are loaded, and no add-ins installed. Does anyone have a clue? Thanks for any help you can offer. Linda |
#2
Posted to microsoft.public.word.docmanagement
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InsertSymbol and ToolsCustomize not working in Word
Ya know...you made me think when you said the Symbol box could be
opening behind the Word window....and it dawned on me....I have dual monitors set up here and the second monitor was turned off...I turned it on and bingo...there was the Symbol box on that monitor. Thanks for pushing my brain in the right direction. I knew there was SOMETHING I didn't think of...LOL Thanks a bunch!! (Now I can restore my old normal.dot and data key and get back to work here) |