[browndk26]

I recently office 2007 trial so my son could make a Power point presentation
for school. I have uninstalled office trial. When I try to reinstall word
2002 I am asked for a product key. I do not have it anymore. Can I get a new
key from MS or do I have to buy a newer version of word?

[JoAnn Paules]

Did your Word 2002 come with your computer or did you buy it separately?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"browndk26" wrote in message
...
I recently office 2007 trial so my son could make a Power point
presentation
for school. I have uninstalled office trial. When I try to reinstall word
2002 I am asked for a product key. I do not have it anymore. Can I get a
new
key from MS or do I have to buy a newer version of word?

[browndk26]

It came with the computer.

"JoAnn Paules" wrote:

Did your Word 2002 come with your computer or did you buy it separately?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"browndk26" wrote in message
...
I recently office 2007 trial so my son could make a Power point
presentation
for school. I have uninstalled office trial. When I try to reinstall word
2002 I am asked for a product key. I do not have it anymore. Can I get a
new
key from MS or do I have to buy a newer version of word?

[Graham Mayor]

Then chances are that it is an OEM version of the software, unsupported by
Microsoft. Retail versions come with a disc packaging bearing the product
key. For OEM versions you will have to contact the supplier of the PC for
the number.
One thing to try is to download and run Belarc Advisor. If the old entries
have not been removed from the registry this application might show the
number.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


browndk26 wrote:
It came with the computer.

"JoAnn Paules" wrote:

Did your Word 2002 come with your computer or did you buy it
separately?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"browndk26" wrote in message
...
I recently office 2007 trial so my son could make a Power point
presentation
for school. I have uninstalled office trial. When I try to
reinstall word 2002 I am asked for a product key. I do not have it
anymore. Can I get a new
key from MS or do I have to buy a newer version of word?

[Beth Melton]

First contact the manufacturer of the computer and ask them for a new
product key. If they refuse then contact Microsoft and explain the OEM
refused to provide you with a new key. Note that Microsoft may charge a
nominal fee (around $10US) since it isn't a retail version.

To contact Microsoft call (800) 360-7561 or if outside the US see this site:
http://microsoft.com/worldwide

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"browndk26" wrote in message
...
It came with the computer.

"JoAnn Paules" wrote:

Did your Word 2002 come with your computer or did you buy it separately?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"browndk26" wrote in message
...
I recently office 2007 trial so my son could make a Power point
presentation
for school. I have uninstalled office trial. When I try to reinstall
word
2002 I am asked for a product key. I do not have it anymore. Can I get
a
new
key from MS or do I have to buy a newer version of word?

[browndk26]

I called MS and they gave me a new key. Thanks for the help.


"Beth Melton" wrote:

First contact the manufacturer of the computer and ask them for a new
product key. If they refuse then contact Microsoft and explain the OEM
refused to provide you with a new key. Note that Microsoft may charge a
nominal fee (around $10US) since it isn't a retail version.

To contact Microsoft call (800) 360-7561 or if outside the US see this site:
http://microsoft.com/worldwide

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"browndk26" wrote in message
...
It came with the computer.

"JoAnn Paules" wrote:

Did your Word 2002 come with your computer or did you buy it separately?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"browndk26" wrote in message
...
I recently office 2007 trial so my son could make a Power point
presentation
for school. I have uninstalled office trial. When I try to reinstall
word
2002 I am asked for a product key. I do not have it anymore. Can I get
a
new
key from MS or do I have to buy a newer version of word?

[Flagman]

I called MS and they told me to contact the manufacturer. The manufacturer
told me to contact MS. Now what?

"browndk26" wrote:

I called MS and they gave me a new key. Thanks for the help.


"Beth Melton" wrote:

First contact the manufacturer of the computer and ask them for a new
product key. If they refuse then contact Microsoft and explain the OEM
refused to provide you with a new key. Note that Microsoft may charge a
nominal fee (around $10US) since it isn't a retail version.

To contact Microsoft call (800) 360-7561 or if outside the US see this site:
http://microsoft.com/worldwide

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"browndk26" wrote in message
...
It came with the computer.

"JoAnn Paules" wrote:

Did your Word 2002 come with your computer or did you buy it separately?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"browndk26" wrote in message
...
I recently office 2007 trial so my son could make a Power point
presentation
for school. I have uninstalled office trial. When I try to reinstall
word
2002 I am asked for a product key. I do not have it anymore. Can I get
a
new
key from MS or do I have to buy a newer version of word?

[Beth Melton]

I know this sounds like a runaround, but did you call MS and tell them you
contacted the manufacturer and they refused to help you?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton

"Flagman" wrote in message
...
I called MS and they told me to contact the manufacturer. The manufacturer
told me to contact MS. Now what?

"browndk26" wrote:

I called MS and they gave me a new key. Thanks for the help.


"Beth Melton" wrote:

First contact the manufacturer of the computer and ask them for a new
product key. If they refuse then contact Microsoft and explain the OEM
refused to provide you with a new key. Note that Microsoft may charge a
nominal fee (around $10US) since it isn't a retail version.

To contact Microsoft call (800) 360-7561 or if outside the US see this
site:
http://microsoft.com/worldwide