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#1
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cannot open .doc
WinXP SP2
MS Office XP Standard for students and teachers Norton System Works 2005 ZA PRO 6.0 Tried to open some word documents this morning and get the following errors. Word cannot open this document template. (C:\document and Settings\...TbRun9.dot Word cannot open this document template. C:\...STARTUP\FineReader7.dot Word cannot open this document template. C:\...STARTUP\FineReader6.dot The file(file name)is not available Tried a repair with the disc, but not luck Finally did an uninstall and reinstall. That solved the problem. Any thoughts on what might have caused this problem so that I can avoid it in the future? Thanks for any help Bob |
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#2
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The error messages are related to Add-In files in one or both of your
startup folders. Possibly they are being blocked by Norton or by your macro security levels. Try changing the macro security level to Medium and checking the box to trust installed templates and Add-Ins. I doubt you would really want to have two FineReader add-ins, but can't say because I don't know what that is. For more on the different kinds of templates, tabs on the file new dialog, and locations of templates folders see http://addbalance.com/usersguide/templates.htm. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "Leanin' Cedar" wrote in message ... WinXP SP2 MS Office XP Standard for students and teachers Norton System Works 2005 ZA PRO 6.0 Tried to open some word documents this morning and get the following errors. Word cannot open this document template. (C:\document and Settings\...TbRun9.dot Word cannot open this document template. C:\...STARTUP\FineReader7.dot Word cannot open this document template. C:\...STARTUP\FineReader6.dot The file(file name)is not available Tried a repair with the disc, but not luck Finally did an uninstall and reinstall. That solved the problem. Any thoughts on what might have caused this problem so that I can avoid it in the future? Thanks for any help Bob |
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#3
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Disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. Leanin' Cedar wrote: WinXP SP2 MS Office XP Standard for students and teachers Norton System Works 2005 ZA PRO 6.0 Tried to open some word documents this morning and get the following errors. Word cannot open this document template. (C:\document and Settings\...TbRun9.dot Word cannot open this document template. C:\...STARTUP\FineReader7.dot Word cannot open this document template. C:\...STARTUP\FineReader6.dot The file(file name)is not available Tried a repair with the disc, but not luck Finally did an uninstall and reinstall. That solved the problem. Any thoughts on what might have caused this problem so that I can avoid it in the future? Thanks for any help Bob |
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#4
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Thanks for the links.
Changing the macro security level and checking trust installed templates did not solve it. Disabling the office plugin in NAV solved the errors. Bob "Charles Kenyon" wrote in message ... The error messages are related to Add-In files in one or both of your startup folders. Possibly they are being blocked by Norton or by your macro security levels. Try changing the macro security level to Medium and checking the box to trust installed templates and Add-Ins. I doubt you would really want to have two FineReader add-ins, but can't say because I don't know what that is. For more on the different kinds of templates, tabs on the file new dialog, and locations of templates folders see http://addbalance.com/usersguide/templates.htm. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "Leanin' Cedar" wrote in message ... WinXP SP2 MS Office XP Standard for students and teachers Norton System Works 2005 ZA PRO 6.0 Tried to open some word documents this morning and get the following errors. Word cannot open this document template. (C:\document and Settings\...TbRun9.dot Word cannot open this document template. C:\...STARTUP\FineReader7.dot Word cannot open this document template. C:\...STARTUP\FineReader6.dot The file(file name)is not available Tried a repair with the disc, but not luck Finally did an uninstall and reinstall. That solved the problem. Any thoughts on what might have caused this problem so that I can avoid it in the future? Thanks for any help Bob |
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#5
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That solved the errors. Not sure why all of a sudden the problem would show,
since I have used NAV with the plugin for quite sometime. Must have been something in a liveupdate. I think I will do a bit of Google on the link between the two. Bob "garfield-n-odie" wrote in message ... Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. Leanin' Cedar wrote: WinXP SP2 MS Office XP Standard for students and teachers Norton System Works 2005 ZA PRO 6.0 Tried to open some word documents this morning and get the following errors. Word cannot open this document template. (C:\document and Settings\...TbRun9.dot Word cannot open this document template. C:\...STARTUP\FineReader7.dot Word cannot open this document template. C:\...STARTUP\FineReader6.dot The file(file name)is not available Tried a repair with the disc, but not luck Finally did an uninstall and reinstall. That solved the problem. Any thoughts on what might have caused this problem so that I can avoid it in the future? Thanks for any help Bob |
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#6
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FWIW, the TBRUN97.DOT template (I suspect it's that rather than 9) is
designed for Word 97 and won't work with later versions. As Charles suggested, you probably don't need add-ins for two versions of FineReader, and if you have FineReader you probably aren't using TextBridge any more anyway (it's the app associated with TBRUN). These are just excess baggage in your Startup folder. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Leanin' Cedar" wrote in message ... That solved the errors. Not sure why all of a sudden the problem would show, since I have used NAV with the plugin for quite sometime. Must have been something in a liveupdate. I think I will do a bit of Google on the link between the two. Bob "garfield-n-odie" wrote in message ... Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. Leanin' Cedar wrote: WinXP SP2 MS Office XP Standard for students and teachers Norton System Works 2005 ZA PRO 6.0 Tried to open some word documents this morning and get the following errors. Word cannot open this document template. (C:\document and Settings\...TbRun9.dot Word cannot open this document template. C:\...STARTUP\FineReader7.dot Word cannot open this document template. C:\...STARTUP\FineReader6.dot The file(file name)is not available Tried a repair with the disc, but not luck Finally did an uninstall and reinstall. That solved the problem. Any thoughts on what might have caused this problem so that I can avoid it in the future? Thanks for any help Bob |
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#7
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Thanks for the reply.
I uninstalled FineReader6.0 and Textbridge. I still need to disable NAV office plugin for Word to open without the errors. After the uninstall of the two apps. I still get Word cannot open this document template. (C:\document and Settings\...TbRun9.dot (it seems to be 9) Word cannot open this document template. C:\...STARTUP\FineReader7.dot Both FineReader7.dot and TbRun9.dot are still in C:\Documents and Settings\Bob\Application Data\Microsoft\Word Is there anyway to disable something or just simply leave NAV off? Thanks Bob "Suzanne S. Barnhill" wrote in message ... FWIW, the TBRUN97.DOT template (I suspect it's that rather than 9) is designed for Word 97 and won't work with later versions. As Charles suggested, you probably don't need add-ins for two versions of FineReader, and if you have FineReader you probably aren't using TextBridge any more anyway (it's the app associated with TBRUN). These are just excess baggage in your Startup folder. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
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#8
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Uninstalling these applications obviously did not remove the cited add-ins
from the Word or Office Startup folder (probably the latter if Word is objecting even after you've told it to trust installed templates and add-ins). Delete those files, and you should be home and dry. But note that it is standard procedure to disable the Office Plug-in in NAV which causes many problems and does not appear to add any functionality. As long as you leave NAV's Auto-Protect enabled, your security is not compromised by disabling the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Leanin' Cedar" wrote in message ... Thanks for the reply. I uninstalled FineReader6.0 and Textbridge. I still need to disable NAV office plugin for Word to open without the errors. After the uninstall of the two apps. I still get Word cannot open this document template. (C:\document and Settings\...TbRun9.dot (it seems to be 9) Word cannot open this document template. C:\...STARTUP\FineReader7.dot Both FineReader7.dot and TbRun9.dot are still in C:\Documents and Settings\Bob\Application Data\Microsoft\Word Is there anyway to disable something or just simply leave NAV off? Thanks Bob "Suzanne S. Barnhill" wrote in message ... FWIW, the TBRUN97.DOT template (I suspect it's that rather than 9) is designed for Word 97 and won't work with later versions. As Charles suggested, you probably don't need add-ins for two versions of FineReader, and if you have FineReader you probably aren't using TextBridge any more anyway (it's the app associated with TBRUN). These are just excess baggage in your Startup folder. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
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#9
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Thanks for some hand-holding through this. The files are deleted, NAV Office
Plug-in is disabled and NAV's Auto-Protect is enabled. All is well for the moment. LOL. Who knows why things suddenly changed. Bob "Suzanne S. Barnhill" wrote in message ... Uninstalling these applications obviously did not remove the cited add-ins from the Word or Office Startup folder (probably the latter if Word is objecting even after you've told it to trust installed templates and add-ins). Delete those files, and you should be home and dry. But note that it is standard procedure to disable the Office Plug-in in NAV which causes many problems and does not appear to add any functionality. As long as you leave NAV's Auto-Protect enabled, your security is not compromised by disabling the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Leanin' Cedar" wrote in message ... Thanks for the reply. I uninstalled FineReader6.0 and Textbridge. I still need to disable NAV office plugin for Word to open without the errors. After the uninstall of the two apps. I still get Word cannot open this document template. (C:\document and Settings\...TbRun9.dot (it seems to be 9) Word cannot open this document template. C:\...STARTUP\FineReader7.dot Both FineReader7.dot and TbRun9.dot are still in C:\Documents and Settings\Bob\Application Data\Microsoft\Word Is there anyway to disable something or just simply leave NAV off? Thanks Bob "Suzanne S. Barnhill" wrote in message ... FWIW, the TBRUN97.DOT template (I suspect it's that rather than 9) is designed for Word 97 and won't work with later versions. As Charles suggested, you probably don't need add-ins for two versions of FineReader, and if you have FineReader you probably aren't using TextBridge any more anyway (it's the app associated with TBRUN). These are just excess baggage in your Startup folder. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
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