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Word 2003 Periodically Won't Open
Hello,
Ok, here's the problem: We've recently deployed several new machines throughout our company. Here's the setup: Windows XP Pro SP2 Office 2003 Professional Enterprise Edition Pentium 4 1GB RAM These machine are attached to our domain and users will access Word files both locally as well as on shared network drives. When a user will try to lauch a document (locally or on the network) via it's icon, sometimes it will open, somtimes not. If the document will not open, you can see WINWORD.exe running as a process and must terminate it and re-attempt to open it. Here are the steps I've taken: 1. Complete un-install and re-install of Office. 2. Installed all Windows XP and Office updates. 3. Flashed PC's BIOS. 4. Verified file permissions. 5. Re-named normal.dot file. 6. Verified file locations in Tools\Options\File Locations These users do not have Administrative priviliges and are Restricted users. I'm not sure if this makes a difference or not but the machines that we are having these problems with are all Dell's. We have identical setups on HP's, Toshiba's, ect. those all work fine. Only the Dell machines are giving us problems. Any help would be greatly appreciated. Thanks, Craig |
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