[Garry Douglas]

Not sure if this is the appropriate ng but anyways . .

Recently connected a HP DeskJet 895Cxi to my Dell Dimension 2400 via a USB
cable.

I can print test pages. I can print from Photoshop, I can print from OE6,
Google Chrome, IE6, Excel 98 AND 2003 but can't print existing documents
from Word 2003 which were created before installing the HP driver.

The printer goes through the motions of printing (it doesn't just eject a
blank page) but nothing appears. However, new documents print o.k in every
colour and font combination I can think of so I know the recently installed
cartridges are o.k. . I have even gone back to the old docs and changed the
font colour to black from automatic but still nothing.

I've never come across this problem before.

The only thing I have done recently that throws up a mental flag is SP3 (!)
but this was done before installing the new printer and does not appear to
have caused any other problems. at least none that I have yet discovered.

Can anyone suggest a reason or a fix?

Thanks

Garry Douglas

Dell Dimension 2400
Celeron 2.4 Ghz
2GB RAM
2 x 40GB HDD
XP Pro SP3

HP DeskJet 895Cxi
Driver: UNIDRV.DLL v6. 00 0.03.6001.22116