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#1
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Corrupted???
User claims to have documents done in Word 2000 before having her computer
reimaged with XP. A tech saved her documents to a CD before the conversion. Now none of the documents will open in Word (or anything else I have yet found). When attempted, a prompt comes up saying we need to install a converter. OK, I installed the converter on my machine. Now you have to select what you are converting FROM... I cannot find anything that changes the boxes on-screen representing characters to readable text. In my experience these are sometimes ACTUALLY WordPerfect documents; however, my WordPerfect 9 also cannot open the documents. Other times I see ..doc files that are actually Excel files, but again not in this case. Excel cannot open them either. Conversions Plus, a converting program, cannot open the files. Last chance and yes, "recover text from any file" does open the files with the normal loss of formatting and extra "stuff" at the beginning and/or end of the document. Can anyone offer any possible scenarios as to what may have happened to apparently corrupt ALL of this user's files? Is there another option I have not considered which would allow us to open them without loss of all formatting? |
#2
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Has she copied the files to her HD before attempting to open them? Word
won't open files directly from a CD. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Brenda Hutton" wrote in message ... User claims to have documents done in Word 2000 before having her computer reimaged with XP. A tech saved her documents to a CD before the conversion. Now none of the documents will open in Word (or anything else I have yet found). When attempted, a prompt comes up saying we need to install a converter. OK, I installed the converter on my machine. Now you have to select what you are converting FROM... I cannot find anything that changes the boxes on-screen representing characters to readable text. In my experience these are sometimes ACTUALLY WordPerfect documents; however, my WordPerfect 9 also cannot open the documents. Other times I see .doc files that are actually Excel files, but again not in this case. Excel cannot open them either. Conversions Plus, a converting program, cannot open the files. Last chance and yes, "recover text from any file" does open the files with the normal loss of formatting and extra "stuff" at the beginning and/or end of the document. Can anyone offer any possible scenarios as to what may have happened to apparently corrupt ALL of this user's files? Is there another option I have not considered which would allow us to open them without loss of all formatting? |
#3
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Yes. The same problems occurred for me when representatives files were
emailed to me. I also saved them to HD before attempting to work with them. "Suzanne S. Barnhill" wrote in message ... Has she copied the files to her HD before attempting to open them? Word won't open files directly from a CD. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Brenda Hutton" wrote in message ... User claims to have documents done in Word 2000 before having her computer reimaged with XP. A tech saved her documents to a CD before the conversion. Now none of the documents will open in Word (or anything else I have yet found). When attempted, a prompt comes up saying we need to install a converter. OK, I installed the converter on my machine. Now you have to select what you are converting FROM... I cannot find anything that changes the boxes on-screen representing characters to readable text. In my experience these are sometimes ACTUALLY WordPerfect documents; however, my WordPerfect 9 also cannot open the documents. Other times I see .doc files that are actually Excel files, but again not in this case. Excel cannot open them either. Conversions Plus, a converting program, cannot open the files. Last chance and yes, "recover text from any file" does open the files with the normal loss of formatting and extra "stuff" at the beginning and/or end of the document. Can anyone offer any possible scenarios as to what may have happened to apparently corrupt ALL of this user's files? Is there another option I have not considered which would allow us to open them without loss of all formatting? |
#4
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It sounds as if they may be unsalvageable (except using Recover Text from
Any File), but it's hard to imagine what could have caused this. I guess it would have been a good idea to check them before wiping the HD. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Brenda Rueter" wrote in message ... Yes. The same problems occurred for me when representatives files were emailed to me. I also saved them to HD before attempting to work with them. "Suzanne S. Barnhill" wrote in message ... Has she copied the files to her HD before attempting to open them? Word won't open files directly from a CD. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Brenda Hutton" wrote in message ... User claims to have documents done in Word 2000 before having her computer reimaged with XP. A tech saved her documents to a CD before the conversion. Now none of the documents will open in Word (or anything else I have yet found). When attempted, a prompt comes up saying we need to install a converter. OK, I installed the converter on my machine. Now you have to select what you are converting FROM... I cannot find anything that changes the boxes on-screen representing characters to readable text. In my experience these are sometimes ACTUALLY WordPerfect documents; however, my WordPerfect 9 also cannot open the documents. Other times I see .doc files that are actually Excel files, but again not in this case. Excel cannot open them either. Conversions Plus, a converting program, cannot open the files. Last chance and yes, "recover text from any file" does open the files with the normal loss of formatting and extra "stuff" at the beginning and/or end of the document. Can anyone offer any possible scenarios as to what may have happened to apparently corrupt ALL of this user's files? Is there another option I have not considered which would allow us to open them without loss of all formatting? |
#5
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Thanks Suzanne. I was hoping there was another solution but feared the
worst. "Suzanne S. Barnhill" wrote in message ... It sounds as if they may be unsalvageable (except using Recover Text from Any File), but it's hard to imagine what could have caused this. I guess it would have been a good idea to check them before wiping the HD. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Brenda Rueter" wrote in message ... Yes. The same problems occurred for me when representatives files were emailed to me. I also saved them to HD before attempting to work with them. "Suzanne S. Barnhill" wrote in message ... Has she copied the files to her HD before attempting to open them? Word won't open files directly from a CD. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Brenda Hutton" wrote in message ... User claims to have documents done in Word 2000 before having her computer reimaged with XP. A tech saved her documents to a CD before the conversion. Now none of the documents will open in Word (or anything else I have yet found). When attempted, a prompt comes up saying we need to install a converter. OK, I installed the converter on my machine. Now you have to select what you are converting FROM... I cannot find anything that changes the boxes on-screen representing characters to readable text. In my experience these are sometimes ACTUALLY WordPerfect documents; however, my WordPerfect 9 also cannot open the documents. Other times I see .doc files that are actually Excel files, but again not in this case. Excel cannot open them either. Conversions Plus, a converting program, cannot open the files. Last chance and yes, "recover text from any file" does open the files with the normal loss of formatting and extra "stuff" at the beginning and/or end of the document. Can anyone offer any possible scenarios as to what may have happened to apparently corrupt ALL of this user's files? Is there another option I have not considered which would allow us to open them without loss of all formatting? |
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