My Word won't open in the normal way. It says that it failed to open
correctly last time and I need to open in Safe Mode. When I try to close it
comes up and says, "You cannot close Microsoft Word because a dialog is
active. Switch to Microsoft Word first and close dialog". I have gone into
the Help/About Microsoft Word/Dialogs and it says there are none. Can anyone
help? Please keep in mind that I am computer illiterate (i.e. I need
step-by-step instructions...if not more detail than that :-)). Thanks.

If you are running Norton AV start by opening that application and turn off
its Office Plug-in option.
Then with Word closed attend to the measures indicated at
http://www.gmayor.com/what_to_do_when_word_crashes.htm
If you still get the safe mode dialog, you should be able to choose to
over-ride it.
If not, see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org





curtis loew wrote:
My Word won't open in the normal way. It says that it failed to open
correctly last time and I need to open in Safe Mode. When I try to
close it comes up and says, "You cannot close Microsoft Word because
a dialog is active. Switch to Microsoft Word first and close
dialog". I have gone into the Help/About Microsoft Word/Dialogs and
it says there are none. Can anyone help? Please keep in mind that I
am computer illiterate (i.e. I need step-by-step instructions...if
not more detail than that :-)). Thanks.