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#1
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MailMerge cannot access Exchange Server error
One of our users has an Access database that she uses with Word (2003) to
email a number of people. This has been working fine up until a couple of days ago. The merge now works right up until the point where she presses Send within word. At this point, she receives the error "cannot start Microsoft Exchange to access the address book". We do not use Exchange (Groupwise shop) and she does not have Outlook or Outlook express installed. Can anyone shed any light or point me in the direction to look? TIA |
#2
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MailMerge cannot access Exchange Server error
Can anyone shed any light or point me in the direction to look?
First, can I suggest you ask this in a Groupwise support group (as well) if you have not already done so - someone else was asking in here about Groupwise recently and much as we would like to help, I don't think any of the regular participants has a Groupwise set-up available for experiments. furthermore I think she could have used some help on how to make Groupwise work with merge. Curiously, this message is so old it does not actually have anything to do with Exchange /Server/ (as far as I know) but refers to the Microsoft e-mail client called "Exchange" that eventually turned into the full Outlook. First I would check that your user has the same default e-mail client set up as everyone else - if you are using IE you can look in IE|Tools|Internet options|Programs. But the chances are that the message is to do with MAPI settings, possibly a. the version of MAPI32.DLL (probably in Windows\System32) could be different b. the [Mail] settings in Windows\win.ini might be different, or the equivalent registry settings which are I think stored in the registry at [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem] It might also be worth checking to ensure she has not had updates to Windows or Office (or the Groupwise software) that have not been installed for others, and that she has not inadvertently done something like tried to modify the MAPI services in her profile (not sure how you do that if you don't have Outlook etc., but perhaps there is a way). Sorry to be vague...if you do find the cause/solution please post back, or if that sparks some ideas I can try to think of other possibilities. Peter Jamieson "R" wrote in message ... One of our users has an Access database that she uses with Word (2003) to email a number of people. This has been working fine up until a couple of days ago. The merge now works right up until the point where she presses Send within word. At this point, she receives the error "cannot start Microsoft Exchange to access the address book". We do not use Exchange (Groupwise shop) and she does not have Outlook or Outlook express installed. Can anyone shed any light or point me in the direction to look? TIA |
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