[Suzanne S. Barnhill]

My guess is the document originated in WordPerfect, which used the WP
Typographic Symbols font for those characters, as that is exactly the result
that you get in such cases. The substitution will affect not only quotes and
apostrophes but also dashes.

Although installing that font would make the characters appear to be
correct, the document would not be portable (other users would still see the
symbols incorrectly) and contractions such as "won't" will be marked as
misspelled. Your only recourse is to use Replace to replace the existing
characters with the correct ones in the Default Paragraph Font.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"ozzy" wrote in message
...
I have a user with Word 2007, when she opens a document created in Word XP
it
changes her quotations in to @ signs. Any ideas? I tried playing with the
auto correct features and also deleted the word templates files to create
new
ones. Nothing works.