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Microsoft word denial of service
I received the message from Word 2003 that a file was not available
for use. The same message appeared for all old and new files. The Microsoft website said it was from an antivirus program and several help systems described a situation where Norton Antivirus produced this effect. I used to run norton but stopped when my subscription ran out. I was running the free f\version of AVG when the problem occurred. Turning off AVG did not help. I don't know what can be causing the message. |
#2
Posted to microsoft.public.word.docmanagement
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Microsoft word denial of service
You may still have the Office plug-in DLL from Norton AV even though you
have uninstalled it and 'turning off' AVG does not necessarily release dlls files that are in use. It may be necessary to unregister the calling DLL by running the following command line from Windows Start Run Search your harddrive for officeav.dll and if found substitute the path below eg regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" Once you have unregistered the norton file you can delete it. Grisoft's AVG antivirus software, requires similar treatment. In this instance: regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll" -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org dmbtiger wrote: I received the message from Word 2003 that a file was not available for use. The same message appeared for all old and new files. The Microsoft website said it was from an antivirus program and several help systems described a situation where Norton Antivirus produced this effect. I used to run norton but stopped when my subscription ran out. I was running the free f\version of AVG when the problem occurred. Turning off AVG did not help. I don't know what can be causing the message. |
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