Home |
Search |
Today's Posts |
#1
|
|||
|
|||
Recent Security patch for WORD
I downloaded the recent security patch for WORD, KB887977.
The installation process required the CD for €śOFFICE 2000 SR-1 Premium€ť. When I used my CD, marked €śOFFICE 2000 Premium€ť, I got the error message: €śOFFICE 2000 Premium is not a valid package€ť. I tried the suggested option of downloading a larger update package that might not require a CD. This option still required the above CD and thus failed. How can I install the security update for WORD 2000? My system: ========. WINDOWS 2000 PRO, Version 5.0, SP-4. WORD 2000 9.0 SP-3 SR-1a and all other previous patches for both Windows 2000 and Office 2000 are installed. Thank you. |
#2
|
|||
|
|||
Office 2000 SR-1 Premium is not the same as Office 2000 Premium. Did
Office come preinstalled on your computer? If so then it sounds like they installed one version and supplied you with installation CDs for another. If you are unable to obtain the correct installation CDs then are you able to uninstall Office 2000 SR-1 and install Office 2000? If you encounter any errors post back and let us know what they are - we should be able to help you resolve them. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "ATK31" wrote in message ... I downloaded the recent security patch for WORD, KB887977. The installation process required the CD for "OFFICE 2000 SR-1 Premium". When I used my CD, marked "OFFICE 2000 Premium", I got the error message: "OFFICE 2000 Premium is not a valid package". I tried the suggested option of downloading a larger update package that might not require a CD. This option still required the above CD and thus failed. How can I install the security update for WORD 2000? My system: ========. WINDOWS 2000 PRO, Version 5.0, SP-4. WORD 2000 9.0 SP-3 SR-1a and all other previous patches for both Windows 2000 and Office 2000 are installed. Thank you. |
#3
|
|||
|
|||
Thank you for your response.
The originally installed version is €śOffice 2000 Premium€ť and it definitely matches the CD I have. SR-1a was installed at some later date by checking Microsofts official WINDOWS/OFFICE UPDATE website and accepting the recommendation for installing a patch. The recent security patch for WORD came from the same Microsofts website. Microsofts system is supposed to check the version of the installed software before recommending that the user downloads a patch. Thus, if there is a mix-up with versions, it is entirely Microsofts fault. Any advice? Thank you for your help. |
#4
|
|||
|
|||
The message you are encountering is from the Windows Installer - not
the MS site. Did you verify the versions of Office you are using in Add/Remove Programs in your Control Panel? Also, in your Registry navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall and select each GUID on the left and view the DisplayName on the right. Does the GUID for Office 2000 indicate Office 2000 SR-1 Premium or Office 2000 Premium? Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "ATK31" wrote in message ... Thank you for your response. The originally installed version is "Office 2000 Premium" and it definitely matches the CD I have. SR-1a was installed at some later date by checking Microsoft's official WINDOWS/OFFICE UPDATE website and accepting the recommendation for installing a patch. The recent security patch for WORD came from the same Microsoft's website. Microsoft's system is supposed to check the version of the installed software before recommending that the user downloads a patch. Thus, if there is a mix-up with versions, it is entirely Microsoft's fault. Any advice? Thank you for your help. |
#5
|
|||
|
|||
Dear Ms. Melton,
Thank you for your response. The installed version is €śOFFICE 2000 SR-1 PREMIUM, Version 9.00.9327€ť. (I verified by checking both the list in the Control Panel and the Registry). As I indicated in my previous posting, the originally installed version was €śOffice 2000 Premium€ť and it definitely matches the original CD I have. SR-1a was installed at some later date by checking Microsofts official WINDOWS/OFFICE UPDATE website and accepting the recommendation for installing a patch. Thank you for your help. |
#6
|
|||
|
|||
If the installed version in the Registry is "OFFICE 2000 SR-1 PREMIUM"
then that's why it's prompting you for the SR-1 installation CD. Office 2000 retailed in two versions: Office 2000 SR-1 and Office 2000. The DisplayName value in the Registry was created when Office was installed. I believe I asked this previously but didn't see the answer, did Office 2000 come preinstalled or did you install it later? Also, in case you didn't know this, you are accessing Usenet using the web interface on the Microsoft web site. There are 1000s of newsreaders and other web sites that provide access to Usenet. So it's best to not modify the Subject due to how other newsreaders group message threads. Many of them use the Subject and it makes it difficult to follow the full thread when it is split up. Plus it makes it difficult to go back and find the original thread in order to review it for something I may have missed. I use Outlook Express to access the newsgroups and I usually review replies to my messages and create a reply for each one. I may not actually write my response and post it until later. :-) Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "ATK31" wrote in message ... Dear Ms. Melton, Thank you for your response. The installed version is "OFFICE 2000 SR-1 PREMIUM, Version 9.00.9327". (I verified by checking both the list in the Control Panel and the Registry). As I indicated in my previous posting, the originally installed version was "Office 2000 Premium" and it definitely matches the original CD I have. SR-1a was installed at some later date by checking Microsoft's official WINDOWS/OFFICE UPDATE website and accepting the recommendation for installing a patch. Thank you for your help. |
#7
|
|||
|
|||
Hi ATK31,
TO add to Beth's reply. MS Office 2000 was the last edition of MS Office that used "Service Releases" rather than "Service Packs" to update the products. A Service Release could be obtained by a download or patch CD but the product would also be released as a new CD with the Service Release (SR) changes built in. In the case of Office 2000 the designation would change from Office 2000 to Office 2000 SR1 no matter which update method you selected. Generally, when you are asked for the CD if it asks for the Office 2000 Premium CD in the 'use feature from' box in that dialog then your original one should work, however, in that box it may also ask for a related CD for a 2000 series product listed in Add/Removed Programs in the Windows Control panel other than the Office 2000 CD. There are also a couple of scenarios with that particular Service Release that could cause it to not recognize the original CD, but see if the above applies first. ======== "ATK31" wrote in message ... Dear Ms. Melton, Thank you for your response. The installed version is "OFFICE 2000 SR-1 PREMIUM, Version 9.00.9327". (I verified by checking both the list in the Control Panel and the Registry). As I indicated in my previous posting, the originally installed version was "Office 2000 Premium" and it definitely matches the original CD I have. SR-1a was installed at some later date by checking Microsoft's official WINDOWS/OFFICE UPDATE website and accepting the recommendation for installing a patch. Thank you for your help. -- Let us know if this helped you, Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* For Everyday MS Office tips to "use right away" - http://microsoft.com/events/series/a...andtricks.mspx |
#8
|
|||
|
|||
Thank you Beth Melton and Bob Buckland for your kind responses.
Beth Melton asked: If the installed version in the Registry is "OFFICE 2000 SR-1 PREMIUM" then that's why it's prompting you for the SR-1 installation CD? This is a good question. I do not know the answer. It would be very helpful if MICROSOFT would provide an answer. I already indicated in my previous postings that the originally installed version was €śOffice 2000 Premium€ť and it definitely matches the original CD that I bought. SR-1a was installed at some later date by downloading a patch from MICROSOFT. See http://support.microsoft.com/kb/q245025/ "How to obtain and install the Office 2000 SR-1/SR-1a Update" Bob Buckland wrote: In the case of Office 2000 the designation would change from Office 2000 to Office 2000 SR1 no matter which update method you selected. Evidently, this is indeed the case. I purchased a CD of €śOFFICE 2000 Premium€ť and now I cannot install the recent security patch because I also accepted MICROSOFTs recommendation to install SR-1. Many thousands of users that installed OFFICE 2000 and then downloaded the SR-1 have the same problem. Do you have any advice? |
#9
|
|||
|
|||
Hi ATK31,
If the only CD being asked for is an Office 2000 one in the 'use feature from' box, see if you can complete Detect & Repair from the Help menu in Word or from the Office 2000 choice in the Windows Control Panel. If not, if an installed .MSP (MS Patch file) has been deleted you may need to use the MS Installer cleanup utility, restart the PC then reinstall & reupdate. http://support.microsoft.com/default...us;290301&FR=1 ========= "ATK31" wrote in message ... Thank you Beth Melton and Bob Buckland for your kind responses. Beth Melton asked: If the installed version in the Registry is "OFFICE 2000 SR-1 PREMIUM" then that's why it's prompting you for the SR-1 installation CD? This is a good question. I do not know the answer. It would be very helpful if MICROSOFT would provide an answer. I already indicated in my previous postings that the originally installed version was "Office 2000 Premium" and it definitely matches the original CD that I bought. SR-1a was installed at some later date by downloading a patch from MICROSOFT. See http://support.microsoft.com/kb/q245025/ "How to obtain and install the Office 2000 SR-1/SR-1a Update" Bob Buckland wrote: In the case of Office 2000 the designation would change from Office 2000 to Office 2000 SR1 no matter which update method you selected. Evidently, this is indeed the case. I purchased a CD of "OFFICE 2000 Premium" and now I cannot install the recent security patch because I also accepted MICROSOFT's recommendation to install SR-1. Many thousands of users that installed OFFICE 2000 and then downloaded the SR-1 have the same problem. Do you have any advice? -- Let us know if this helped you, Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* For Everyday MS Office tips to "use right away" - http://microsoft.com/events/series/a...andtricks.mspx |
#10
|
|||
|
|||
Dear Mr. Buckland,
Thank you for your response. Evidently, €śDetect & Repair€ť is required for MICROSOFTs procedures and PRODUCTS QUALITY. Clearly, MS FORGOT to make the discussed security patch suitable for ALL those users who have downloaded SR-1 from http://support.microsoft.com/kb/q245025/. There is also no address in MS one can write to and ask the problem to be solved. Considering what we know about the quality of MS products, I do not dare any further changes in the installation of OFFICE. Note the warning for the MS Installer Cleanup Utility: €śIf you use this utility, you may have to reinstall other programs. Caution is advised.€ť |
Reply |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Recent Security Update for WORD 2000 | Microsoft Word Help | |||
WORD Security Update | Microsoft Word Help | |||
Recent Security Update | Microsoft Word Help | |||
MailMerge and Outlook Security Warning | Mailmerge | |||
Save As is not working due to macro security settings | Microsoft Word Help |