[Jane]

Hi there. I've seen similar questions to mine being posted but nothing I've
tried so far has helped.

I recently had our IT guy reinstall Windows XP on my machine. I'm running
Word 2002 and every time I open a document the control toolbox and design
toolbar appear. I close them and save the doc but they reappear next time.
I've also tried opening the template, closing the toolbars and using space
then backspace so that I've Word will acknowledge my edits. When I save and
reopen the template or a document, sure enough, the toolbars are back.

Please help as it is driving me nuts! If you can avoid it, try not to direct
me towards macros or anything complex because I really just need my hand held
at this point :-)
Thanks in advance for your help.
Jane
--
Always learning

[Robert M. Franz (RMF)]

Hi Jane

Jane wrote:
Hi there. I've seen similar questions to mine being posted but nothing I've
tried so far has helped.

I recently had our IT guy reinstall Windows XP on my machine. I'm running
Word 2002 and every time I open a document the control toolbox and design
toolbar appear. I close them and save the doc but they reappear next time.
I've also tried opening the template, closing the toolbars and using space
then backspace so that I've Word will acknowledge my edits. When I save and
reopen the template or a document, sure enough, the toolbars are back.

First thing I would try is open (that's not a simple double-click: use
the context menu) Normal.dot directly and see if deleting the toolbar
there and saving helps.

HTH
Robert
--
/"\ ASCII Ribbon Campaign | MS
\ / | MVP
X Against HTML | for
/ \ in e-mail & news | Word

[Tony Jollans]

If your documents have macros in them this is probably a security issue. Try
setting the security level to medium under Tools Macro Security.

--
Enjoy,
Tony

"Jane" wrote in message
...
Hi there. I've seen similar questions to mine being posted but nothing
I've
tried so far has helped.

I recently had our IT guy reinstall Windows XP on my machine. I'm running
Word 2002 and every time I open a document the control toolbox and design
toolbar appear. I close them and save the doc but they reappear next time.
I've also tried opening the template, closing the toolbars and using space
then backspace so that I've Word will acknowledge my edits. When I save
and
reopen the template or a document, sure enough, the toolbars are back.

Please help as it is driving me nuts! If you can avoid it, try not to
direct
me towards macros or anything complex because I really just need my hand
held
at this point :-)
Thanks in advance for your help.
Jane
--
Always learning

[Jane]

Thanks Tony and Robert. I had seen (and tried) both of those solutions
already but happily I found while while I was waiting for a reply.

Here are the steps I went through to fix the problem (so that other people
can use this solution).

1. Right-click the original template and select Open. This ensures you are
opening the actual template and not a document based on it (this would show
"Document1." in the title bar - you don't want that).
2. Close the wretched control toolbox and design toolbar. Press Space then
Backspace so that Word recognises you've done some editing.
3. Select FileSave As and save the template as an rtf file. Now you have
your original template plus the .rtf. Saving as an rtf may strip out a few
things though so you'll likely notice a difference in file size.
4. Close then open the .rtf file to ensure that the toolbars don't appear,
then select FileSave As and resave this rtf as a .dot file i.e. you are
converting your clean .rtf file back into a Word template.
5. Now you will need to check if anything is missing from your newly cleaned
template. When I created this process I found that Word had stripped my
customised headers and footers out of the new template so I had to manually
put them back. At this stage I don't know if anything else is missing.

To figure out if anything is missing (the file size should give an
indication of this) use the Organiser.

6. Open a Word doc and select ToolsTemplates and Add-ins. The template you
are currently using will be displayed in the 'Document Template' box at the
top of this form.
7. Click 'Organizer'.
8. You will see two windows 'In Document1' and 'In Normal.dot' (or whichever
template you're using). You want to compare the content of your new template
with the original template to see if anything is missing.
9. Click 'Close File' then 'Open File' and browse to the copy of your
original template. When you've opened it you'll be able to compare each tab
('Styles', 'Autotext', 'Toolbars' etc) and see if they are identical. If not
you'll be able to copy the styles or other elements across from the original
template back into your newly cleaned one.

With luck someone else will benefit from this procedure :-)
Jane
--
Always learning


"Tony Jollans" wrote:

If your documents have macros in them this is probably a security issue. Try
setting the security level to medium under Tools Macro Security.

--
Enjoy,
Tony

"Jane" wrote in message
...
Hi there. I've seen similar questions to mine being posted but nothing
I've
tried so far has helped.

I recently had our IT guy reinstall Windows XP on my machine. I'm running
Word 2002 and every time I open a document the control toolbox and design
toolbar appear. I close them and save the doc but they reappear next time.
I've also tried opening the template, closing the toolbars and using space
then backspace so that I've Word will acknowledge my edits. When I save
and
reopen the template or a document, sure enough, the toolbars are back.

Please help as it is driving me nuts! If you can avoid it, try not to
direct
me towards macros or anything complex because I really just need my hand
held
at this point :-)
Thanks in advance for your help.
Jane
--
Always learning