[Island Light]

Hi,
I received a word doc from a customer, copied the doc & edited it.
Sent it back as attachment, recipient couldn't open it (message: "check the
file permissions for the doc or drive").

Since then, every attachment I send from word or not (even docs created
years ago) are unopenable.

However, I sent one of the failed docs to AOL and they read it to me!

The original doc that caused the prob was openable by me on my system but I
can no longer do so.





-
Kind Regards

Island Light

[Cindy M.]

Hi ?B?SXNsYW5kIExpZ2h0?=,

And if you save the file to drive, then attach it to an email created outside
of Word?

I received a word doc from a customer, copied the doc & edited it.
Sent it back as attachment, recipient couldn't open it (message: "check the
file permissions for the doc or drive").

Since then, every attachment I send from word or not (even docs created
years ago) are unopenable.

However, I sent one of the failed docs to AOL and they read it to me!

The original doc that caused the prob was openable by me on my system but I
can no longer do so.


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail :-)

[Island Light]

Sent the doc to myself err message. "permission for this document is
currently restricted. If you are not running Microsoft Office 2003 or an
application that supports documents with restricted permission, you can read
this document by downloading the Rights Management Add-on for internet
explorer.

Download the Rights Management Add-on for Internet Explorer

Learn more about documents with reatricted permission
--
Kind Regards

Island Light


"Cindy M." wrote:

Hi ?B?SXNsYW5kIExpZ2h0?=,

And if you save the file to drive, then attach it to an email created outside
of Word?

I received a word doc from a customer, copied the doc & edited it.
Sent it back as attachment, recipient couldn't open it (message: "check the
file permissions for the doc or drive").

Since then, every attachment I send from word or not (even docs created
years ago) are unopenable.

However, I sent one of the failed docs to AOL and they read it to me!

The original doc that caused the prob was openable by me on my system but I
can no longer do so.


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail :-)

[Cindy M.]

Hi ?B?SXNsYW5kIExpZ2h0?=,

Sent the doc to myself err message. "permission for this document is
currently restricted. If you are not running Microsoft Office 2003 or an
application that supports documents with restricted permission, you can read
this document by downloading the Rights Management Add-on for internet
explorer.

Download the Rights Management Add-on for Internet Explorer

Learn more about documents with reatricted permission
--
This means that IRM protection is being activated for these documents. Although I
wouldn't expect this to be active by default. Indeed, IRM isn't something you can
just use "out of the box". If AOL was able to open and read it to you, and you
aren't able to open such a document that you've sent to yourself, then something
seriously strange is going on. The author of an IRM document should always be able
to open his own document. If AOL has permission, then it sounds as if AOL is
somehow involved in the problem.

When you create a document in Word 2003, look under File/Permission. Is
"Unrestricted Access" checked? What happens if you choose "Restrict Permission
As..."?

And if you save the file to drive, then attach it to an email created outside
of Word?

I received a word doc from a customer, copied the doc & edited it.
Sent it back as attachment, recipient couldn't open it (message: "check the
file permissions for the doc or drive").

Since then, every attachment I send from word or not (even docs created
years ago) are unopenable.

However, I sent one of the failed docs to AOL and they read it to me!

The original doc that caused the prob was openable by me on my system but I
can no longer do so.



Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in
the newsgroup and not by e-mail :-)

[Island Light]

Cindy,
Thank you so much for the help and advice.
I have finally sorted out the problem

You were correct.
The problem with recipients opening my word (or any other) attachments lay
wholly with AOL.

AOL are so poor they couldn't fix the problem - still haven't -
It was only when I opened a new email account with Yahoo that the problems
ceased; every attachment I send is openable without a problem.

The moral of the story... BEWARE OF AOL!

Kind Regards

island light.
--
Kind Regards

Island Light


"Cindy M." wrote:

Hi ?B?SXNsYW5kIExpZ2h0?=,

Sent the doc to myself err message. "permission for this document is
currently restricted. If you are not running Microsoft Office 2003 or an
application that supports documents with restricted permission, you can read
this document by downloading the Rights Management Add-on for internet
explorer.

Download the Rights Management Add-on for Internet Explorer

Learn more about documents with reatricted permission
--
This means that IRM protection is being activated for these documents. Although I
wouldn't expect this to be active by default. Indeed, IRM isn't something you can
just use "out of the box". If AOL was able to open and read it to you, and you
aren't able to open such a document that you've sent to yourself, then something
seriously strange is going on. The author of an IRM document should always be able
to open his own document. If AOL has permission, then it sounds as if AOL is
somehow involved in the problem.

When you create a document in Word 2003, look under File/Permission. Is
"Unrestricted Access" checked? What happens if you choose "Restrict Permission
As..."?

And if you save the file to drive, then attach it to an email created outside
of Word?

I received a word doc from a customer, copied the doc & edited it.
Sent it back as attachment, recipient couldn't open it (message: "check the
file permissions for the doc or drive").

Since then, every attachment I send from word or not (even docs created
years ago) are unopenable.

However, I sent one of the failed docs to AOL and they read it to me!

The original doc that caused the prob was openable by me on my system but I
can no longer do so.



Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in
the newsgroup and not by e-mail :-)