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Default can't delete text using backspace button after highlighting text

i am using microsoft word, and when i highlight a particular text, i hit the
backspace button and nothing happens.

the only way i can delete text is to go to the word and point the arrow to
the end of the word and delete it that way.

i have never had problems with this before, but i would like to be able to
highlight the entire word, and then just hit the backspace button to delete

any suggestions or ideas would be much appreciated
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