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Johndo
 
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Default Why does Word refuse to respond when I try to open it?

I cannot get Word to open and respond properly - there appears to be some
conflict between it and McAfee Security programs especially Personal
Firewall. The symptom is that the cursor is frozen, and refuses to respond.
Task Manager then tells me program is not responding. This happens too if I
try to open an existing Word document e.g one saved in My Documents: the doc
opens, but I cannot edit it as the cursor is frozen/locked and there is no
response. Is my copy of Word [ part of Office 2000] corrupted? Excell &
Powerpoint behave perfectly well . If this is the case, what do I do, please?
Will MS supply a downloaded uncorrupted replacement copy? If s, from where,
please?
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Graham Mayor
 
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Default

I don't use McAfee so cannot comment on specifics, but if its firewall is
stopping Word then you must set it to allow Word access to the internet.

See also http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Johndo wrote:
I cannot get Word to open and respond properly - there appears to be
some conflict between it and McAfee Security programs especially
Personal Firewall. The symptom is that the cursor is frozen, and
refuses to respond. Task Manager then tells me program is not
responding. This happens too if I try to open an existing Word
document e.g one saved in My Documents: the doc opens, but I cannot
edit it as the cursor is frozen/locked and there is no response. Is
my copy of Word [ part of Office 2000] corrupted? Excell & Powerpoint
behave perfectly well . If this is the case, what do I do, please?
Will MS supply a downloaded uncorrupted replacement copy? If s, from
where, please?



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