[bobobi]

Any keyboard shortcut I create disappears when I restart Word. I am saving
them to Normal.dot. What am I missing?

[Jay Freedman]

bobobi wrote:
Any keyboard shortcut I create disappears when I restart Word. I am
saving them to Normal.dot. What am I missing?

Something is preventing Word from saving changes in the Normal.dot file.
Typically this is an add-in, such as the one from Acrobat 7. Try moving all
files out of the Word Startup folder to someplace else, restarting Word, and
saving some shortcuts. If that works, move the files back into Startup one
at a time and retesting, until you find the one that's at fault. (The
Startup folder's location is shown in the Options File Locations dialog;
by default it's a hidden folder at %appdata%\Microsoft\Word\Startup.)

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

[bobobi]

Jay -

Thanks, I did check the startup folder it was empty. I am thinking I need
to reinstall Word unless you have another suggestion.

Thanks

"Jay Freedman" wrote:

bobobi wrote:
Any keyboard shortcut I create disappears when I restart Word. I am
saving them to Normal.dot. What am I missing?

Something is preventing Word from saving changes in the Normal.dot file.
Typically this is an add-in, such as the one from Acrobat 7. Try moving all
files out of the Word Startup folder to someplace else, restarting Word, and
saving some shortcuts. If that works, move the files back into Startup one
at a time and retesting, until you find the one that's at fault. (The
Startup folder's location is shown in the Options File Locations dialog;
by default it's a hidden folder at %appdata%\Microsoft\Word\Startup.)

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

[Jay Freedman]

Uninstall/reinstall almost never solves any problems with Word. Try the
troubleshooting steps in
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm, starting with
the one about starting Word with the /a switch.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

bobobi wrote:
Jay -

Thanks, I did check the startup folder it was empty. I am thinking I
need to reinstall Word unless you have another suggestion.

Thanks

"Jay Freedman" wrote:

bobobi wrote:
Any keyboard shortcut I create disappears when I restart Word. I am
saving them to Normal.dot. What am I missing?

Something is preventing Word from saving changes in the Normal.dot
file. Typically this is an add-in, such as the one from Acrobat 7.
Try moving all files out of the Word Startup folder to someplace
else, restarting Word, and saving some shortcuts. If that works,
move the files back into Startup one at a time and retesting, until
you find the one that's at fault. (The Startup folder's location is
shown in the Options File Locations dialog; by default it's a
hidden folder at %appdata%\Microsoft\Word\Startup.)

[bobobi]

Thanks for suggestion. We ended up updating Adobe and that allowed the
shortcuts to stick.

Thanks

"Jay Freedman" wrote:

Uninstall/reinstall almost never solves any problems with Word. Try the
troubleshooting steps in
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm, starting with
the one about starting Word with the /a switch.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

bobobi wrote:
Jay -

Thanks, I did check the startup folder it was empty. I am thinking I
need to reinstall Word unless you have another suggestion.

Thanks

"Jay Freedman" wrote:

bobobi wrote:
Any keyboard shortcut I create disappears when I restart Word. I am
saving them to Normal.dot. What am I missing?

Something is preventing Word from saving changes in the Normal.dot
file. Typically this is an add-in, such as the one from Acrobat 7.
Try moving all files out of the Word Startup folder to someplace
else, restarting Word, and saving some shortcuts. If that works,
move the files back into Startup one at a time and retesting, until
you find the one that's at fault. (The Startup folder's location is
shown in the Options File Locations dialog; by default it's a
hidden folder at %appdata%\Microsoft\Word\Startup.)