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#1
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Inserted pictures disappear in Word 2002 using XP
I'm using Word 2002 on XP. When I insert pictures they briefly show up, then
disappear. They're still there, I just can't see them. Every now and then they come back for a second or so, then go away. Usually this is triggered by a move of the mouse. The picture box is still there and if I print the page it's there. Any suggestions? |
#2
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This appears to be attributable to the graphics driver with recent ATI
display adapters and the Intel® 82915G/82910GL Express Chipset Family causing particular problems. In the case of the latter, the latest driver http://downloadfinder.intel.com/scri...ProductID=1764 appears to fix the problem. DON'T TRY TO USE THIS DRIVER WITH ANY OTHER CHIPSET/ADAPTER. If you have the problem with a different display adapter and are sure you are using the latest driver, then try reducing the display's hardware acceleration. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Brian wrote: I'm using Word 2002 on XP. When I insert pictures they briefly show up, then disappear. They're still there, I just can't see them. Every now and then they come back for a second or so, then go away. Usually this is triggered by a move of the mouse. The picture box is still there and if I print the page it's there. Any suggestions? |
#3
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Brian wrote:
I'm using Word 2002 on XP. When I insert pictures they briefly show up, then disappear. They're still there, I just can't see them. Every now and then they come back for a second or so, then go away. Usually this is triggered by a move of the mouse. The picture box is still there and if I print the page it's there. Any suggestions? First make sure that the Tools Options View dialog has "Drawing objects" checked and "Picture placeholders" *not* checked. Assuming you're ok there but the pictures still don't appear, you can try turning down the hardware acceleration on your video card. Go to Start Settings Control Panel Display. Click the Settings tab and click the Advanced button there. In the next dialog, click the Troubleshooting tab. Move the hardware acceleration slider a notch or two to the left. Click the Apply button. Try Word to see if it's improved. Repeat until the problem stops or you reach the None end of the slider. If this helps, then you should check the website of the video card's manufacturer for a driver update or replace the card with a faster one. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
#4
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Inserted pictures disappear in Word 2002 using XP
Well, I updated my chipset and I still have the problem. If I reduce my
hardware acceleration to the middle setting it works fine. What exactly is the hardware acceleration for? I really can't seem to tell a difference in anything. The chipset I'm using is: Mobile Intel 915GM/GMS,910GML Express Chipset. Brian "Jay Freedman" wrote: Brian wrote: I'm using Word 2002 on XP. When I insert pictures they briefly show up, then disappear. They're still there, I just can't see them. Every now and then they come back for a second or so, then go away. Usually this is triggered by a move of the mouse. The picture box is still there and if I print the page it's there. Any suggestions? First make sure that the Tools Options View dialog has "Drawing objects" checked and "Picture placeholders" *not* checked. Assuming you're ok there but the pictures still don't appear, you can try turning down the hardware acceleration on your video card. Go to Start Settings Control Panel Display. Click the Settings tab and click the Advanced button there. In the next dialog, click the Troubleshooting tab. Move the hardware acceleration slider a notch or two to the left. Click the Apply button. Try Word to see if it's improved. Repeat until the problem stops or you reach the None end of the slider. If this helps, then you should check the website of the video card's manufacturer for a driver update or replace the card with a faster one. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
#5
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Inserted pictures disappear in Word 2002 using XP
Hi Brian,
I don't really know a lot more about hardware acceleration than what it says in the dialog when you move the slider. In general terms, though, it works like this: There are instructions in read-only memory on the video card (hardware) for how to draw things, and there may be other instructions in the computer's main memory from the driver (software) for how to draw the same things. Usually the hardware instructions run a lot faster than the software ones, but the hardware instructions may be incorrect or outdated. The software instructions can be replaced/updated by a download, while the hardware ones usually can't be changed. As you move the hardware acceleration slider toward the left, you're disabling certain parts of the hardware instructions and replacing them with the software equivalents. The changing text below the slider tells you what parts are affected. If the main CPU is fast enough to keep up with the demands of the video card along with everything else, you probably wouldn't notice the speed difference except in extreme circumstances (for example, in graphics-heavy game programs). -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Brian wrote: Well, I updated my chipset and I still have the problem. If I reduce my hardware acceleration to the middle setting it works fine. What exactly is the hardware acceleration for? I really can't seem to tell a difference in anything. The chipset I'm using is: Mobile Intel 915GM/GMS,910GML Express Chipset. Brian "Jay Freedman" wrote: Brian wrote: I'm using Word 2002 on XP. When I insert pictures they briefly show up, then disappear. They're still there, I just can't see them. Every now and then they come back for a second or so, then go away. Usually this is triggered by a move of the mouse. The picture box is still there and if I print the page it's there. Any suggestions? First make sure that the Tools Options View dialog has "Drawing objects" checked and "Picture placeholders" *not* checked. Assuming you're ok there but the pictures still don't appear, you can try turning down the hardware acceleration on your video card. Go to Start Settings Control Panel Display. Click the Settings tab and click the Advanced button there. In the next dialog, click the Troubleshooting tab. Move the hardware acceleration slider a notch or two to the left. Click the Apply button. Try Word to see if it's improved. Repeat until the problem stops or you reach the None end of the slider. If this helps, then you should check the website of the video card's manufacturer for a driver update or replace the card with a faster one. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
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