[phroche]

We are using Mail Merge to send letters to customers; however when we send
them the e-mail address it uses is the individuals address that sent them. We
would prefer that the letters be sent from a generic Mailbox so customer will
reply to that mailbox. We know that if we log into the Generic Mailbox and
run the mail merge it works, but we don't what to do that as the letters
could be created by anyone in the department and we don't want them logging
into the generic mailbox. They all have permission to send message in outlook
using that mailbox in the From portion of the address box in outlook. Does
anyone know how we can accomplish this?

[Doug Robbins - Word MVP on news.microsoft.com]

I believe that the only way to achieve that is by the method that you
already know about - being logged into the Generic Mailbox when the merge is
being executed.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com

"phroche" u50708@uwe wrote in message news:93ac74261a324@uwe...
We are using Mail Merge to send letters to customers; however when we send
them the e-mail address it uses is the individuals address that sent them.
We
would prefer that the letters be sent from a generic Mailbox so customer
will
reply to that mailbox. We know that if we log into the Generic Mailbox and
run the mail merge it works, but we don't what to do that as the letters
could be created by anyone in the department and we don't want them
logging
into the generic mailbox. They all have permission to send message in
outlook
using that mailbox in the From portion of the address box in outlook. Does
anyone know how we can accomplish this?

[Graham Mayor]

MAPILab's Mailmerge toolkit add-in for Outlook
http://www.mapilab.com/outlook/mail_merge/ offers the option to choose the
sending account at a modest price - otherwise it's Doug's suggestion. .

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



phroche wrote:
We are using Mail Merge to send letters to customers; however when we
send them the e-mail address it uses is the individuals address that
sent them. We would prefer that the letters be sent from a generic
Mailbox so customer will reply to that mailbox. We know that if we
log into the Generic Mailbox and run the mail merge it works, but we
don't what to do that as the letters could be created by anyone in
the department and we don't want them logging into the generic
mailbox. They all have permission to send message in outlook using
that mailbox in the From portion of the address box in outlook. Does
anyone know how we can accomplish this?