[Pat]

When I send a scanned Word document as an attachment to an e-mail the
recipient tells me the document doesn't show up in its entirety and they get
a blank page. How do I resolve this problem.

[Bill-Hayward[_2_]]

I recommend you do some more testing. Send it to yourself and see if you have
the same problem. Do you have a work email account? Do you have a home email
account? Do you have a yahoo or other account? Send the attachment to all
your accounts, your home, your work, your yahoo account. If you don't have a
yahoo account, set one up to test it.

Send it to yourself as an attachment to test it, then log on to that account
and see if YOU can see the attachment correctly.

Possible answers: Maybe that one person doesn't know how to receive/view
attachments, or maybe their computer is doing something weird to it. Or maybe
your computer is doing something wrong in the sending.

Questions: Are you on a Mac or Windows? What program are you using to send
it? Thru what IPS or email account? What program is your friend using to view
the file? Are they on a Mac or Windows?

Something to try: When they try to open or view the file; tell them to Save
the file to disk, then open it separately. Maybe Internet Explorer can't
open/view it correctly.

Bill

"Pat" wrote:

When I send a scanned Word document as an attachment to an e-mail the
recipient tells me the document doesn't show up in its entirety and they get
a blank page. How do I resolve this problem.

[Pat]

The document I send is a 4 page newsletter (Word documents) with one ad page
consisting of 8 business cards which I scan into Word, photocopy and scan
into a new Word document. The first time I sent it I just copied and pasted
each businesscard (which I had copied into Word) onto the page but they
arrived with individual ads all over the place, which is why I tried putting
them all on one page in Word and photocopying it before scanning it into the
newsletter. The newsletter is intact except for the scanned ad page.
All 40 of the people experience the same "off the page" ad page. They can
see a bit of text at the top and they can actually put their cursor on the
text and move it into the blank page. They do not all have the same ISP. I
send it to myself and it arrives completely intact, as sent. I have Windows
XP. The e-mail is sent in Outlook Express. Sorry to be so lengthy.

"Bill-Hayward" wrote:

I recommend you do some more testing. Send it to yourself and see if you have
the same problem. Do you have a work email account? Do you have a home email
account? Do you have a yahoo or other account? Send the attachment to all
your accounts, your home, your work, your yahoo account. If you don't have a
yahoo account, set one up to test it.

Send it to yourself as an attachment to test it, then log on to that account
and see if YOU can see the attachment correctly.

Possible answers: Maybe that one person doesn't know how to receive/view
attachments, or maybe their computer is doing something weird to it. Or maybe
your computer is doing something wrong in the sending.

Questions: Are you on a Mac or Windows? What program are you using to send
it? Thru what IPS or email account? What program is your friend using to view
the file? Are they on a Mac or Windows?

Something to try: When they try to open or view the file; tell them to Save
the file to disk, then open it separately. Maybe Internet Explorer can't
open/view it correctly.

Bill

"Pat" wrote:

When I send a scanned Word document as an attachment to an e-mail the
recipient tells me the document doesn't show up in its entirety and they get
a blank page. How do I resolve this problem.

[Graham Mayor]

The formatting requirements of HTML e-mail and Word documents are entirely
different and rarely directly transferrable. You best best is to convert the
document to PDF format and send it as an attachment.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Pat wrote:
The document I send is a 4 page newsletter (Word documents) with one
ad page consisting of 8 business cards which I scan into Word,
photocopy and scan into a new Word document. The first time I sent
it I just copied and pasted each businesscard (which I had copied
into Word) onto the page but they arrived with individual ads all
over the place, which is why I tried putting them all on one page in
Word and photocopying it before scanning it into the newsletter. The
newsletter is intact except for the scanned ad page.
All 40 of the people experience the same "off the page" ad page. They
can see a bit of text at the top and they can actually put their
cursor on the text and move it into the blank page. They do not all
have the same ISP. I send it to myself and it arrives completely
intact, as sent. I have Windows XP. The e-mail is sent in Outlook
Express. Sorry to be so lengthy.

"Bill-Hayward" wrote:

I recommend you do some more testing. Send it to yourself and see if
you have the same problem. Do you have a work email account? Do you
have a home email account? Do you have a yahoo or other account?
Send the attachment to all your accounts, your home, your work, your
yahoo account. If you don't have a yahoo account, set one up to test
it.

Send it to yourself as an attachment to test it, then log on to that
account and see if YOU can see the attachment correctly.

Possible answers: Maybe that one person doesn't know how to
receive/view attachments, or maybe their computer is doing something
weird to it. Or maybe your computer is doing something wrong in the
sending.

Questions: Are you on a Mac or Windows? What program are you using
to send it? Thru what IPS or email account? What program is your
friend using to view the file? Are they on a Mac or Windows?

Something to try: When they try to open or view the file; tell them
to Save the file to disk, then open it separately. Maybe Internet
Explorer can't open/view it correctly.

Bill

"Pat" wrote:

When I send a scanned Word document as an attachment to an e-mail
the recipient tells me the document doesn't show up in its entirety
and they get a blank page. How do I resolve this problem.

[Pat]

Thanks. I know nothing about pdf format but probably can find out how to do
it. But will the recipients need something special on their computers to
enable them to read that particular document?

"Graham Mayor" wrote:

The formatting requirements of HTML e-mail and Word documents are entirely
different and rarely directly transferrable. You best best is to convert the
document to PDF format and send it as an attachment.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Pat wrote:
The document I send is a 4 page newsletter (Word documents) with one
ad page consisting of 8 business cards which I scan into Word,
photocopy and scan into a new Word document. The first time I sent
it I just copied and pasted each businesscard (which I had copied
into Word) onto the page but they arrived with individual ads all
over the place, which is why I tried putting them all on one page in
Word and photocopying it before scanning it into the newsletter. The
newsletter is intact except for the scanned ad page.
All 40 of the people experience the same "off the page" ad page. They
can see a bit of text at the top and they can actually put their
cursor on the text and move it into the blank page. They do not all
have the same ISP. I send it to myself and it arrives completely
intact, as sent. I have Windows XP. The e-mail is sent in Outlook
Express. Sorry to be so lengthy.

"Bill-Hayward" wrote:

I recommend you do some more testing. Send it to yourself and see if
you have the same problem. Do you have a work email account? Do you
have a home email account? Do you have a yahoo or other account?
Send the attachment to all your accounts, your home, your work, your
yahoo account. If you don't have a yahoo account, set one up to test
it.

Send it to yourself as an attachment to test it, then log on to that
account and see if YOU can see the attachment correctly.

Possible answers: Maybe that one person doesn't know how to
receive/view attachments, or maybe their computer is doing something
weird to it. Or maybe your computer is doing something wrong in the
sending.

Questions: Are you on a Mac or Windows? What program are you using
to send it? Thru what IPS or email account? What program is your
friend using to view the file? Are they on a Mac or Windows?

Something to try: When they try to open or view the file; tell them
to Save the file to disk, then open it separately. Maybe Internet
Explorer can't open/view it correctly.

Bill

"Pat" wrote:

When I send a scanned Word document as an attachment to an e-mail
the recipient tells me the document doesn't show up in its entirety
and they get a blank page. How do I resolve this problem.

[Jay Freedman]

To read PDF files, recipients will need a reader program. By now almost everyone
has the free Adobe Acrobat Reader
(http://www.adobe.com/products/acrobat/readstep2.html) or a similar reader (look
through http://www.google.com/search?q=pdf+reader+free).

To create PDF, if you have Word 2007 you can download a free add-in from
http://www.microsoft.com/downloads/d...9-A2E79ED87041.
For earlier versions of Word, you can get third-party add-ins such as PrimoPDF
(http://www.primopdf.com/) or PDF995 (http://www.pdf995.com/). There are also
online services such as http://www.pdfonline.com/ where you can submit a Word
file and receive the PDF output.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all
may benefit.

On Sat, 19 Apr 2008 09:55:02 -0700, Pat wrote:

Thanks. I know nothing about pdf format but probably can find out how to do
it. But will the recipients need something special on their computers to
enable them to read that particular document?

"Graham Mayor" wrote:

The formatting requirements of HTML e-mail and Word documents are entirely
different and rarely directly transferrable. You best best is to convert the
document to PDF format and send it as an attachment.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Pat wrote:
The document I send is a 4 page newsletter (Word documents) with one
ad page consisting of 8 business cards which I scan into Word,
photocopy and scan into a new Word document. The first time I sent
it I just copied and pasted each businesscard (which I had copied
into Word) onto the page but they arrived with individual ads all
over the place, which is why I tried putting them all on one page in
Word and photocopying it before scanning it into the newsletter. The
newsletter is intact except for the scanned ad page.
All 40 of the people experience the same "off the page" ad page. They
can see a bit of text at the top and they can actually put their
cursor on the text and move it into the blank page. They do not all
have the same ISP. I send it to myself and it arrives completely
intact, as sent. I have Windows XP. The e-mail is sent in Outlook
Express. Sorry to be so lengthy.

"Bill-Hayward" wrote:

I recommend you do some more testing. Send it to yourself and see if
you have the same problem. Do you have a work email account? Do you
have a home email account? Do you have a yahoo or other account?
Send the attachment to all your accounts, your home, your work, your
yahoo account. If you don't have a yahoo account, set one up to test
it.

Send it to yourself as an attachment to test it, then log on to that
account and see if YOU can see the attachment correctly.

Possible answers: Maybe that one person doesn't know how to
receive/view attachments, or maybe their computer is doing something
weird to it. Or maybe your computer is doing something wrong in the
sending.

Questions: Are you on a Mac or Windows? What program are you using
to send it? Thru what IPS or email account? What program is your
friend using to view the file? Are they on a Mac or Windows?

Something to try: When they try to open or view the file; tell them
to Save the file to disk, then open it separately. Maybe Internet
Explorer can't open/view it correctly.

Bill

"Pat" wrote:

When I send a scanned Word document as an attachment to an e-mail
the recipient tells me the document doesn't show up in its entirety
and they get a blank page. How do I resolve this problem.

[Suzanne S. Barnhill]

PDF documents are read with Adobe Reader, which virtually every user in the
world has installed. If not, it's a free download from
http://www.adobe.com/products/acrobat/readstep2.html

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Pat" wrote in message
...
Thanks. I know nothing about pdf format but probably can find out how to
do
it. But will the recipients need something special on their computers to
enable them to read that particular document?

"Graham Mayor" wrote:

The formatting requirements of HTML e-mail and Word documents are
entirely
different and rarely directly transferrable. You best best is to convert
the
document to PDF format and send it as an attachment.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Pat wrote:
The document I send is a 4 page newsletter (Word documents) with one
ad page consisting of 8 business cards which I scan into Word,
photocopy and scan into a new Word document. The first time I sent
it I just copied and pasted each businesscard (which I had copied
into Word) onto the page but they arrived with individual ads all
over the place, which is why I tried putting them all on one page in
Word and photocopying it before scanning it into the newsletter. The
newsletter is intact except for the scanned ad page.
All 40 of the people experience the same "off the page" ad page. They
can see a bit of text at the top and they can actually put their
cursor on the text and move it into the blank page. They do not all
have the same ISP. I send it to myself and it arrives completely
intact, as sent. I have Windows XP. The e-mail is sent in Outlook
Express. Sorry to be so lengthy.

"Bill-Hayward" wrote:

I recommend you do some more testing. Send it to yourself and see if
you have the same problem. Do you have a work email account? Do you
have a home email account? Do you have a yahoo or other account?
Send the attachment to all your accounts, your home, your work, your
yahoo account. If you don't have a yahoo account, set one up to test
it.

Send it to yourself as an attachment to test it, then log on to that
account and see if YOU can see the attachment correctly.

Possible answers: Maybe that one person doesn't know how to
receive/view attachments, or maybe their computer is doing something
weird to it. Or maybe your computer is doing something wrong in the
sending.

Questions: Are you on a Mac or Windows? What program are you using
to send it? Thru what IPS or email account? What program is your
friend using to view the file? Are they on a Mac or Windows?

Something to try: When they try to open or view the file; tell them
to Save the file to disk, then open it separately. Maybe Internet
Explorer can't open/view it correctly.

Bill

"Pat" wrote:

When I send a scanned Word document as an attachment to an e-mail
the recipient tells me the document doesn't show up in its entirety
and they get a blank page. How do I resolve this problem.

[Pat]

Problem solved. Thanks Jay. I submitted the troublesome document to the free
on-line service you mentioned. How easy was that. Thanks again.

"Jay Freedman" wrote:

To read PDF files, recipients will need a reader program. By now almost everyone
has the free Adobe Acrobat Reader
(http://www.adobe.com/products/acrobat/readstep2.html) or a similar reader (look
through http://www.google.com/search?q=pdf+reader+free).

To create PDF, if you have Word 2007 you can download a free add-in from
http://www.microsoft.com/downloads/d...9-A2E79ED87041.
For earlier versions of Word, you can get third-party add-ins such as PrimoPDF
(http://www.primopdf.com/) or PDF995 (http://www.pdf995.com/). There are also
online services such as http://www.pdfonline.com/ where you can submit a Word
file and receive the PDF output.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all
may benefit.

On Sat, 19 Apr 2008 09:55:02 -0700, Pat wrote:

Thanks. I know nothing about pdf format but probably can find out how to do
it. But will the recipients need something special on their computers to
enable them to read that particular document?

"Graham Mayor" wrote:

The formatting requirements of HTML e-mail and Word documents are entirely
different and rarely directly transferrable. You best best is to convert the
document to PDF format and send it as an attachment.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Pat wrote:
The document I send is a 4 page newsletter (Word documents) with one
ad page consisting of 8 business cards which I scan into Word,
photocopy and scan into a new Word document. The first time I sent
it I just copied and pasted each businesscard (which I had copied
into Word) onto the page but they arrived with individual ads all
over the place, which is why I tried putting them all on one page in
Word and photocopying it before scanning it into the newsletter. The
newsletter is intact except for the scanned ad page.
All 40 of the people experience the same "off the page" ad page. They
can see a bit of text at the top and they can actually put their
cursor on the text and move it into the blank page. They do not all
have the same ISP. I send it to myself and it arrives completely
intact, as sent. I have Windows XP. The e-mail is sent in Outlook
Express. Sorry to be so lengthy.

"Bill-Hayward" wrote:

I recommend you do some more testing. Send it to yourself and see if
you have the same problem. Do you have a work email account? Do you
have a home email account? Do you have a yahoo or other account?
Send the attachment to all your accounts, your home, your work, your
yahoo account. If you don't have a yahoo account, set one up to test
it.

Send it to yourself as an attachment to test it, then log on to that
account and see if YOU can see the attachment correctly.

Possible answers: Maybe that one person doesn't know how to
receive/view attachments, or maybe their computer is doing something
weird to it. Or maybe your computer is doing something wrong in the
sending.

Questions: Are you on a Mac or Windows? What program are you using
to send it? Thru what IPS or email account? What program is your
friend using to view the file? Are they on a Mac or Windows?

Something to try: When they try to open or view the file; tell them
to Save the file to disk, then open it separately. Maybe Internet
Explorer can't open/view it correctly.

Bill

"Pat" wrote:

When I send a scanned Word document as an attachment to an e-mail
the recipient tells me the document doesn't show up in its entirety
and they get a blank page. How do I resolve this problem.