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#1
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I can't "save" or "save as" anymore in Word or Excel
At work, got new computer Aug of 2005 w/ Windows XP Professional
pre-installed and installed Microsoft Office Small Business Edition 2003. Worked great until 2 days ago. Now, I cannot "save" or "save as" in either Word or Excel. When I click on the drop down list of where to save to in the "save to" box, it freezes up and when I click again, says "not responding". I've checked & tried the following: The software license is legit, no viruses found, tools activicate in Word & Excel say "already activated", tools repair (no difference), re-started computer, downloaded and installed all available Microsoft Office updates and Windows updates, especially Word 2003 Update KB830000 (description matches perfectly my problem but didn't fix the problem after running it) and Word 2003 Update KB828041, Cleared cache, and uninstalled and reinstalled software. The drop down list in the StartSearch also does the same thing. Help!!!! I'm way behind on my work now!!! What else can I do? |
#2
Posted to microsoft.public.word.docmanagement
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I can't "save" or "save as" anymore in Word or Excel
See "Problems in Windows Explorer or the Windows shell after you install
security update MS06-015" http://support.microsoft.com/?kbid=918165 -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! My criminal defense site: http://addbalance.com --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "NancyV" wrote in message ... At work, got new computer Aug of 2005 w/ Windows XP Professional pre-installed and installed Microsoft Office Small Business Edition 2003. Worked great until 2 days ago. Now, I cannot "save" or "save as" in either Word or Excel. When I click on the drop down list of where to save to in the "save to" box, it freezes up and when I click again, says "not responding". I've checked & tried the following: The software license is legit, no viruses found, tools activicate in Word & Excel say "already activated", tools repair (no difference), re-started computer, downloaded and installed all available Microsoft Office updates and Windows updates, especially Word 2003 Update KB830000 (description matches perfectly my problem but didn't fix the problem after running it) and Word 2003 Update KB828041, Cleared cache, and uninstalled and reinstalled software. The drop down list in the StartSearch also does the same thing. Help!!!! I'm way behind on my work now!!! What else can I do? |
#3
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I can't "save" or "save as" anymore in Word or Excel
See "Problems in Windows Explorer or the Windows shell after you install
security update MS06-015" http://support.microsoft.com/?kbid=918165 -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "NancyV" wrote in message ... At work, got new computer Aug of 2005 w/ Windows XP Professional pre-installed and installed Microsoft Office Small Business Edition 2003. Worked great until 2 days ago. Now, I cannot "save" or "save as" in either Word or Excel. When I click on the drop down list of where to save to in the "save to" box, it freezes up and when I click again, says "not responding". I've checked & tried the following: The software license is legit, no viruses found, tools activicate in Word & Excel say "already activated", tools repair (no difference), re-started computer, downloaded and installed all available Microsoft Office updates and Windows updates, especially Word 2003 Update KB830000 (description matches perfectly my problem but didn't fix the problem after running it) and Word 2003 Update KB828041, Cleared cache, and uninstalled and reinstalled software. The drop down list in the StartSearch also does the same thing. Help!!!! I'm way behind on my work now!!! What else can I do? |
#4
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I can't "save" or "save as" anymore in Word or Excel
Welcome to the wonderful world of Microsoft. This feature was introduced by
an update to Windows XP. See the following: http://support.microsoft.com/kb/918165 "NancyV" wrote: At work, got new computer Aug of 2005 w/ Windows XP Professional pre-installed and installed Microsoft Office Small Business Edition 2003. Worked great until 2 days ago. Now, I cannot "save" or "save as" in either Word or Excel. When I click on the drop down list of where to save to in the "save to" box, it freezes up and when I click again, says "not responding". I've checked & tried the following: The software license is legit, no viruses found, tools activicate in Word & Excel say "already activated", tools repair (no difference), re-started computer, downloaded and installed all available Microsoft Office updates and Windows updates, especially Word 2003 Update KB830000 (description matches perfectly my problem but didn't fix the problem after running it) and Word 2003 Update KB828041, Cleared cache, and uninstalled and reinstalled software. The drop down list in the StartSearch also does the same thing. Help!!!! I'm way behind on my work now!!! What else can I do? |
#5
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I can't "save" or "save as" anymore in Word or Excel
Charles,
Thank you for your response. I have just fixed the problem about 1 hour ago by using the suggestion of "Jean Sebastien Strecko". I removed all things HP scannerjet 5590 series from my computer and I am ok again. Thank goodness I don't have that scanner any longer. If I did, my next step would have been yours. Thank you, NancyV "Charles Kenyon" wrote: See "Problems in Windows Explorer or the Windows shell after you install security update MS06-015" http://support.microsoft.com/?kbid=918165 -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! My criminal defense site: http://addbalance.com --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "NancyV" wrote in message ... At work, got new computer Aug of 2005 w/ Windows XP Professional pre-installed and installed Microsoft Office Small Business Edition 2003. Worked great until 2 days ago. Now, I cannot "save" or "save as" in either Word or Excel. When I click on the drop down list of where to save to in the "save to" box, it freezes up and when I click again, says "not responding". I've checked & tried the following: The software license is legit, no viruses found, tools activicate in Word & Excel say "already activated", tools repair (no difference), re-started computer, downloaded and installed all available Microsoft Office updates and Windows updates, especially Word 2003 Update KB830000 (description matches perfectly my problem but didn't fix the problem after running it) and Word 2003 Update KB828041, Cleared cache, and uninstalled and reinstalled software. The drop down list in the StartSearch also does the same thing. Help!!!! I'm way behind on my work now!!! What else can I do? |
#6
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I can't "save" or "save as" anymore in Word or Excel
Nancy,
I had the same problem. I called Microsoft at 1-800-936-5700. They charged me 35.00 to talk to a tech. I told him of my problem and that it happened after an update from Microsoft. He sent me an email and fixed everything. He also refunded my money. I hope that it helps. Joe "NancyV" wrote: At work, got new computer Aug of 2005 w/ Windows XP Professional pre-installed and installed Microsoft Office Small Business Edition 2003. Worked great until 2 days ago. Now, I cannot "save" or "save as" in either Word or Excel. When I click on the drop down list of where to save to in the "save to" box, it freezes up and when I click again, says "not responding". I've checked & tried the following: The software license is legit, no viruses found, tools activicate in Word & Excel say "already activated", tools repair (no difference), re-started computer, downloaded and installed all available Microsoft Office updates and Windows updates, especially Word 2003 Update KB830000 (description matches perfectly my problem but didn't fix the problem after running it) and Word 2003 Update KB828041, Cleared cache, and uninstalled and reinstalled software. The drop down list in the StartSearch also does the same thing. Help!!!! I'm way behind on my work now!!! What else can I do? |
#7
Posted to microsoft.public.word.docmanagement
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I can't "save" or "save as" anymore in Word or Excel
Thank you for your response. I have fixed the problem by using the suggestion
of "Jean Sebastien Strecko". I removed all things HP scannerjet 5590 series from my computer and I am ok again. Thank goodness I don't have that scanner any longer. NancyV "Dan" wrote: Welcome to the wonderful world of Microsoft. This feature was introduced by an update to Windows XP. See the following: http://support.microsoft.com/kb/918165 "NancyV" wrote: At work, got new computer Aug of 2005 w/ Windows XP Professional pre-installed and installed Microsoft Office Small Business Edition 2003. Worked great until 2 days ago. Now, I cannot "save" or "save as" in either Word or Excel. When I click on the drop down list of where to save to in the "save to" box, it freezes up and when I click again, says "not responding". I've checked & tried the following: The software license is legit, no viruses found, tools activicate in Word & Excel say "already activated", tools repair (no difference), re-started computer, downloaded and installed all available Microsoft Office updates and Windows updates, especially Word 2003 Update KB830000 (description matches perfectly my problem but didn't fix the problem after running it) and Word 2003 Update KB828041, Cleared cache, and uninstalled and reinstalled software. The drop down list in the StartSearch also does the same thing. Help!!!! I'm way behind on my work now!!! What else can I do? |
#8
Posted to microsoft.public.word.docmanagement
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I can't "save" or "save as" anymore in Word or Excel
Suzanne,
Thank you for your response. I have fixed the problem by using the suggestion of "Jean Sebastien Strecko". I removed all things HP scannerjet 5590 series from my computer and I am ok again. Thank goodness I don't have that scanner any longer. NancyV "Suzanne S. Barnhill" wrote: See "Problems in Windows Explorer or the Windows shell after you install security update MS06-015" http://support.microsoft.com/?kbid=918165 -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "NancyV" wrote in message ... At work, got new computer Aug of 2005 w/ Windows XP Professional pre-installed and installed Microsoft Office Small Business Edition 2003. Worked great until 2 days ago. Now, I cannot "save" or "save as" in either Word or Excel. When I click on the drop down list of where to save to in the "save to" box, it freezes up and when I click again, says "not responding". I've checked & tried the following: The software license is legit, no viruses found, tools activicate in Word & Excel say "already activated", tools repair (no difference), re-started computer, downloaded and installed all available Microsoft Office updates and Windows updates, especially Word 2003 Update KB830000 (description matches perfectly my problem but didn't fix the problem after running it) and Word 2003 Update KB828041, Cleared cache, and uninstalled and reinstalled software. The drop down list in the StartSearch also does the same thing. Help!!!! I'm way behind on my work now!!! What else can I do? |
#9
Posted to microsoft.public.word.docmanagement
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I can't "save" or "save as" anymore in Word or Excel
Joe,
Thank you for your response. I have fixed the problem by using the suggestion of "Jean Sebastien Strecko". I removed all things HP scannerjet 5590 series from my computer and I am ok again. Thank goodness I don't have that scanner any longer. NancyV "Joe Rainburst" wrote: Nancy, I had the same problem. I called Microsoft at 1-800-936-5700. They charged me 35.00 to talk to a tech. I told him of my problem and that it happened after an update from Microsoft. He sent me an email and fixed everything. He also refunded my money. I hope that it helps. Joe "NancyV" wrote: At work, got new computer Aug of 2005 w/ Windows XP Professional pre-installed and installed Microsoft Office Small Business Edition 2003. Worked great until 2 days ago. Now, I cannot "save" or "save as" in either Word or Excel. When I click on the drop down list of where to save to in the "save to" box, it freezes up and when I click again, says "not responding". I've checked & tried the following: The software license is legit, no viruses found, tools activicate in Word & Excel say "already activated", tools repair (no difference), re-started computer, downloaded and installed all available Microsoft Office updates and Windows updates, especially Word 2003 Update KB830000 (description matches perfectly my problem but didn't fix the problem after running it) and Word 2003 Update KB828041, Cleared cache, and uninstalled and reinstalled software. The drop down list in the StartSearch also does the same thing. Help!!!! I'm way behind on my work now!!! What else can I do? |
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