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#1
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H E L P ! Rich Text doc disables keyboard ??
A work at home employee opened a Rich Text doc that we gave them in Word...
and after that their keyboard no longer works... on any app for that user... unless they reboot the computer. And now... once Word is opened at all... no more keyboard... even if we don't try to open the questionable document. Log on as another user and it works fine. (running XP Home) I went over and tried to fix it. I can hear the computer click when I hit a key... as if the keyboard buffer is full. Word seems to work however as I can select text, delete text, copy and paste text, format text, etc with the mouse. The file was on a CD and the same results happened when we copied it to two different computers runing XP Home and MS Word. I'm guessing some initilazation file for the user got corrupted but I'm not sure. Has anyone got any idea what is going on and how to fix it? thanks for any help. |
#2
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H E L P ! Rich Text doc disables keyboard ??
Corruption to normal.dot is the most likely cause. If the user has
customizations, macros, or autotext entries they want to rescue, rename normal.dot to somethingelse.dot, otherwise just delete it. "Will" wrote in message .. . A work at home employee opened a Rich Text doc that we gave them in Word... and after that their keyboard no longer works... on any app for that user... unless they reboot the computer. And now... once Word is opened at all... no more keyboard... even if we don't try to open the questionable document. Log on as another user and it works fine. (running XP Home) I went over and tried to fix it. I can hear the computer click when I hit a key... as if the keyboard buffer is full. Word seems to work however as I can select text, delete text, copy and paste text, format text, etc with the mouse. The file was on a CD and the same results happened when we copied it to two different computers runing XP Home and MS Word. I'm guessing some initilazation file for the user got corrupted but I'm not sure. Has anyone got any idea what is going on and how to fix it? thanks for any help. |
#3
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H E L P ! Rich Text doc disables keyboard ??
Where is "normal.dot" ??
Is it a file I can find using Window's Explorer? Or must I open Word to find it? AND... is normal.dot something that is contained inside the word document? So, when the DOC file is copied from computer to CD normal.dot is contined within the DOC file? And when the DOC file is ultimately copied from the CD back to another coputer the normal.doc file goes with it? thanks for the help. "Jezebel" wrote in message ... Corruption to normal.dot is the most likely cause. If the user has customizations, macros, or autotext entries they want to rescue, rename normal.dot to somethingelse.dot, otherwise just delete it. "Will" wrote in message .. . A work at home employee opened a Rich Text doc that we gave them in Word... and after that their keyboard no longer works... on any app for that user... unless they reboot the computer. And now... once Word is opened at all... no more keyboard... even if we don't try to open the questionable document. Log on as another user and it works fine. (running XP Home) I went over and tried to fix it. I can hear the computer click when I hit a key... as if the keyboard buffer is full. Word seems to work however as I can select text, delete text, copy and paste text, format text, etc with the mouse. The file was on a CD and the same results happened when we copied it to two different computers runing XP Home and MS Word. I'm guessing some initilazation file for the user got corrupted but I'm not sure. Has anyone got any idea what is going on and how to fix it? thanks for any help. |
#4
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H E L P ! Rich Text doc disables keyboard ??
See http://word.mvps.org/FAQs/AppErrors/...ocNotBlank.htm for
instructions on locating Normal.dot. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Will" wrote in message .. . Where is "normal.dot" ?? Is it a file I can find using Window's Explorer? Or must I open Word to find it? AND... is normal.dot something that is contained inside the word document? So, when the DOC file is copied from computer to CD normal.dot is contined within the DOC file? And when the DOC file is ultimately copied from the CD back to another coputer the normal.doc file goes with it? thanks for the help. "Jezebel" wrote in message ... Corruption to normal.dot is the most likely cause. If the user has customizations, macros, or autotext entries they want to rescue, rename normal.dot to somethingelse.dot, otherwise just delete it. "Will" wrote in message .. . A work at home employee opened a Rich Text doc that we gave them in Word... and after that their keyboard no longer works... on any app for that user... unless they reboot the computer. And now... once Word is opened at all... no more keyboard... even if we don't try to open the questionable document. Log on as another user and it works fine. (running XP Home) I went over and tried to fix it. I can hear the computer click when I hit a key... as if the keyboard buffer is full. Word seems to work however as I can select text, delete text, copy and paste text, format text, etc with the mouse. The file was on a CD and the same results happened when we copied it to two different computers runing XP Home and MS Word. I'm guessing some initilazation file for the user got corrupted but I'm not sure. Has anyone got any idea what is going on and how to fix it? thanks for any help. |
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