I get a *.doc is not available error message nomatter how I try and open a
document. When you exit, the program wants to save the normal.dot file, more
than once.
Also, EXCEL gives an Unable to read file error.

If you are using Norton AntiVirus (or a similar Symantec product), disable
its Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"tommac27" wrote in message
news
I get a *.doc is not available error message nomatter how I try and open
a
document. When you exit, the program wants to save the normal.dot file,
more
than once.
Also, EXCEL gives an Unable to read file error.

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs with
the Norton AntiVirus Office plug-in" for more info.

"tommac27" wrote:

I get a *.doc is not available error message nomatter how I try and open a
document. When you exit, the program wants to save the normal.dot file, more
than once.
Also, EXCEL gives an Unable to read file error.

Thank you soooo very much. Unfortunately it was not that easy, but it was
the correct fix. Several days ago I deleted Norton to use another virus
scanner. The uninstall must have missed a few entries. I cleaned a few
entries with regedit.
Thanks again.
Tom

"Suzanne S. Barnhill" wrote:

If you are using Norton AntiVirus (or a similar Symantec product), disable
its Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"tommac27" wrote in message
news
I get a *.doc is not available error message nomatter how I try and open
a
document. When you exit, the program wants to save the normal.dot file,
more
than once.
Also, EXCEL gives an Unable to read file error.

Thank you soooo very much. Unfortunately it was not that easy, but it was
the correct fix. Several days ago I deleted Norton to use another virus
scanner. The uninstall must have missed a few entries. I cleaned a few
entries with regedit.
Thanks again.
Tom


"garfield-n-odie" wrote:

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs with
the Norton AntiVirus Office plug-in" for more info.

"tommac27" wrote:

I get a *.doc is not available error message nomatter how I try and open a
document. When you exit, the program wants to save the normal.dot file, more
than once.
Also, EXCEL gives an Unable to read file error.

"tommac27" wrote:

Thank you soooo very much. Unfortunately it was not that easy, but it was
the correct fix. Several days ago I deleted Norton to use another virus
scanner. The uninstall must have missed a few entries. I cleaned a few
entries with regedit.
Thanks again.
Tom


"garfield-n-odie" wrote:

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs with
the Norton AntiVirus Office plug-in" for more info.

"tommac27" wrote:

I get a *.doc is not available error message nomatter how I try and open a
document. When you exit, the program wants to save the normal.dot file, more
than once.
Also, EXCEL gives an Unable to read file error.

"CGS" wrote: I have the same problem. I have Norton Corporate from my
company installed. I cannot find anywhere the Office Plug In. What do I do?
Thanks,
Chris



"tommac27" wrote:

Thank you soooo very much. Unfortunately it was not that easy, but it was
the correct fix. Several days ago I deleted Norton to use another virus
scanner. The uninstall must have missed a few entries. I cleaned a few
entries with regedit.
Thanks again.
Tom


"garfield-n-odie" wrote:

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs with
the Norton AntiVirus Office plug-in" for more info.

"tommac27" wrote:

I get a *.doc is not available error message nomatter how I try and open a
document. When you exit, the program wants to save the normal.dot file, more
than once.
Also, EXCEL gives an Unable to read file error.

The corporate version doesn't have the plug-in

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "path\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




CGS wrote:
"CGS" wrote: I have the same problem. I have Norton Corporate from my
company installed. I cannot find anywhere the Office Plug In. What
do I do? Thanks,
Chris



"tommac27" wrote:

Thank you soooo very much. Unfortunately it was not that easy, but
it was
the correct fix. Several days ago I deleted Norton to use another
virus scanner. The uninstall must have missed a few entries. I
cleaned a few
entries with regedit.
Thanks again.
Tom


"garfield-n-odie" wrote:

Disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to
use Office programs with
the Norton AntiVirus Office plug-in" for more info.

"tommac27" wrote:

I get a *.doc is not available error message nomatter how I try
and open a document. When you exit, the program wants to save
the normal.dot file, more than once.
Also, EXCEL gives an Unable to read file error.

I had the same problem, and fixed it by deleting the file "officeav.dll" as
suggested in some of the following comments. Specifically, go to START, RUN,
and type in regsvr32 /u "file location\officeav.dll". I didn't even
have to restart for this to work.


"tommac27" wrote:

I get a *.doc is not available error message nomatter how I try and open a
document. When you exit, the program wants to save the normal.dot file, more
than once.
Also, EXCEL gives an Unable to read file error.