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#1
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Word file won't open - stumped
Several of my clients have complained that word files that we email or
leapfile won't open for them. I haven't actually experienced this problem personally, but the volume of clients reporting this problem seems to be increasing. They complain that when they try to open the document that they get a endless spinning hourglass. Has anyone experienced this or know a reason why this is happening. Better yet does anyone know how to resolve this problem? A major suspect is the report template attached to the document, though tests emailing files to my personal computer haven't resulted in the template being a problem. |
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#2
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Word file won't open - stumped
Are you sending the files in *.docx (Word 2007) format?
-- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "Jamie" wrote in message ... Several of my clients have complained that word files that we email or leapfile won't open for them. I haven't actually experienced this problem personally, but the volume of clients reporting this problem seems to be increasing. They complain that when they try to open the document that they get a endless spinning hourglass. Has anyone experienced this or know a reason why this is happening. Better yet does anyone know how to resolve this problem? A major suspect is the report template attached to the document, though tests emailing files to my personal computer haven't resulted in the template being a problem. |
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#3
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Word file won't open - stumped
No, 2003 .doc format
"Suzanne S. Barnhill" wrote: Are you sending the files in *.docx (Word 2007) format? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "Jamie" wrote in message ... Several of my clients have complained that word files that we email or leapfile won't open for them. I haven't actually experienced this problem personally, but the volume of clients reporting this problem seems to be increasing. They complain that when they try to open the document that they get a endless spinning hourglass. Has anyone experienced this or know a reason why this is happening. Better yet does anyone know how to resolve this problem? A major suspect is the report template attached to the document, though tests emailing files to my personal computer haven't resulted in the template being a problem. |
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#4
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Word file won't open - stumped
If you are creating them from 2007 the problem could be
http://www.gmayor.com/Problems_opening_2007_docs.htm , but more likely they are being corrupted by the e-mail system. Some e-mail handlers frequently give rise to such complaints. Can they be opened if you zip them first? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Jamie wrote: No, 2003 .doc format "Suzanne S. Barnhill" wrote: Are you sending the files in *.docx (Word 2007) format? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "Jamie" wrote in message ... Several of my clients have complained that word files that we email or leapfile won't open for them. I haven't actually experienced this problem personally, but the volume of clients reporting this problem seems to be increasing. They complain that when they try to open the document that they get a endless spinning hourglass. Has anyone experienced this or know a reason why this is happening. Better yet does anyone know how to resolve this problem? A major suspect is the report template attached to the document, though tests emailing files to my personal computer haven't resulted in the template being a problem. |
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