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Default Problem with hyperlinks

I have a colleague who's having a problem creating new hyperlinks in an
existing document with previously created hyperlinks. Some of his existing
hyperlinks work, while others have stopped working, even though the documents
they link to are still there. When he tries to create a new hyperlink
reference and points to an exisiting file, he gets an error message. I have
no idea what's causing his problem, but after poking around the documentation
came up with these suggestions:

--In your original document, go to Tools/Options/Save and see if the box
€śDisable features introduced after:€ť is checked. If so, uncheck it.

--Check to see if the documents you are attempting to hyperlink to reside on
a server with a firewall.

--Make sure when you create the hyperlink to select €śExisting File or Web
Page€ť in the Insert Hyperlink box.

--Open the document youre attempting to link to and go to
File/Properties/Summary and see if anything is in the field, €śHyperlink
base:€ť If so, try removing it.

As you can see, we're grasping at straws here. Would any of these have an
effect on existing hyperlinks or the ability to create new ones? Is there
anything else we can try?

Thanks for your help,


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