[naeem]

when i click on the ms office button in word or excel the drop down doesn't
appear, jsut the information box for what it's suppose to do. this is after
install the software. I have uninstalled and reinstalled and it still
doesn't work.

[Gordon[_4_]]

"naeem" wrote in message
...
when i click on the ms office button in word or excel the drop down
doesn't
appear, jsut the information box for what it's suppose to do. this is
after
install the software. I have uninstalled and reinstalled and it still
doesn't work.

Have you activated Office?

[Terry Farrell]

Which version of Office?

This may apply:

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Symptoms of Data Key corruption may include:

€¢ The mouse does not work when you use Word.
€¢ You cannot open a Word document from the Search window in Windows
Vista.
€¢ You cannot open a Word document from Windows Desktop Search.
€¢ Word crashes when you try to start or exit Word.
€¢ Word crashes when you open the Open dialog box.
€¢ Word crashes when you save a document.
€¢ Word crashes when you close a document.

See MSKB 940791 http://support.microsoft.com/kb/940791 and click on the FIX
button.

Terry Farrell - MSWord MVP


"naeem" wrote in message
...
when i click on the ms office button in word or excel the drop down
doesn't
appear, jsut the information box for what it's suppose to do. this is
after
install the software. I have uninstalled and reinstalled and it still
doesn't work.

[Suzanne S. Barnhill]

There is only one version of Office currently available to most users that
has an Office button.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"Terry Farrell" wrote in message
...
Which version of Office?

This may apply:

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Symptoms of Data Key corruption may include:

€¢ The mouse does not work when you use Word.
€¢ You cannot open a Word document from the Search window in Windows
Vista.
€¢ You cannot open a Word document from Windows Desktop Search.
€¢ Word crashes when you try to start or exit Word.
€¢ Word crashes when you open the Open dialog box.
€¢ Word crashes when you save a document.
€¢ Word crashes when you close a document.

See MSKB 940791 http://support.microsoft.com/kb/940791 and click on the
FIX button.

Terry Farrell - MSWord MVP


"naeem" wrote in message
...
when i click on the ms office button in word or excel the drop down
doesn't
appear, jsut the information box for what it's suppose to do. this is
after
install the software. I have uninstalled and reinstalled and it still
doesn't work.

[Terry Farrell]

Unless the users has 2010 Tech Preview which is why I asked.

Terry

"Suzanne S. Barnhill" wrote in message
...
There is only one version of Office currently available to most users that
has an Office button.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"Terry Farrell" wrote in message
...
Which version of Office?

This may apply:

That may be a symptom of a Word Data Key corruption - usually because
Word
has been running when updates are installed.

Symptoms of Data Key corruption may include:

€¢ The mouse does not work when you use Word.
€¢ You cannot open a Word document from the Search window in Windows
Vista.
€¢ You cannot open a Word document from Windows Desktop Search.
€¢ Word crashes when you try to start or exit Word.
€¢ Word crashes when you open the Open dialog box.
€¢ Word crashes when you save a document.
€¢ Word crashes when you close a document.

See MSKB 940791 http://support.microsoft.com/kb/940791 and click on the
FIX button.

Terry Farrell - MSWord MVP


"naeem" wrote in message
...
when i click on the ms office button in word or excel the drop down
doesn't
appear, jsut the information box for what it's suppose to do. this is
after
install the software. I have uninstalled and reinstalled and it still
doesn't work.