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#1
Posted to microsoft.public.word.docmanagement
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microsoft office document imaging has encountered a problem and ne
I have someone who is getting this message every time she tries to open a
..TIF file from her email. microsoft office document imaging has encountered a problem and needs to close - getting this error each time she tries to open a .TIF from email attachment. Had her save the file to her hard drive and then open Microsoft Office Document Imaging from the Start Menu. Immediately received the same error message. Did a detect and repair from word but still get this error. Is there anything that can be done to fix this? |
#2
Posted to microsoft.public.word.docmanagement
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microsoft office document imaging has encountered a problem and ne
While this question has nothing to do with Word, there are many flavours of
TIF file and it could simply be that she has found some incompatible ones. Insetad of opening it from the e-mail attachment (never a good idea) she should save the file to her hard drive, then using Windows Explorer right click the file open with choose program and select Windows Picture and Fax viewer. Check the box to always open with this program. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Ellen wrote: I have someone who is getting this message every time she tries to open a .TIF file from her email. microsoft office document imaging has encountered a problem and needs to close - getting this error each time she tries to open a .TIF from email attachment. Had her save the file to her hard drive and then open Microsoft Office Document Imaging from the Start Menu. Immediately received the same error message. Did a detect and repair from word but still get this error. Is there anything that can be done to fix this? |
#3
Posted to microsoft.public.word.docmanagement
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microsoft office document imaging has encountered a problem an
The problem is described in KB912022. Microsoft has a hotfix for the problem
but has not released it yet. Microsoft offers the Hotfixe on a no-charge basis but the only way to get it is to pay U$35.00 to a Microsoft Support Professional on a Pay-Per-Incident basis to resolve this issue. You may contact them at: (800)-936-5700, Monday to Friday, 5:00 A.M. - 9:00 P.M. Pacific Time and Saturday to Sunday, 6:00 A.M. - 3:00 P.M. Pacific Time. You just have to deal with or pay the U$35.00 as Microsoft Knowledge Base Article 912022 states that there is a "post-Microsoft Office 2003 Service Pack 2 hotfix". The supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix." "Graham Mayor" wrote: While this question has nothing to do with Word, there are many flavours of TIF file and it could simply be that she has found some incompatible ones. Insetad of opening it from the e-mail attachment (never a good idea) she should save the file to her hard drive, then using Windows Explorer right click the file open with choose program and select Windows Picture and Fax viewer. Check the box to always open with this program. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Ellen wrote: I have someone who is getting this message every time she tries to open a .TIF file from her email. microsoft office document imaging has encountered a problem and needs to close - getting this error each time she tries to open a .TIF from email attachment. Had her save the file to her hard drive and then open Microsoft Office Document Imaging from the Start Menu. Immediately received the same error message. Did a detect and repair from word but still get this error. Is there anything that can be done to fix this? |
#4
Posted to microsoft.public.word.docmanagement
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microsoft office document imaging has encountered a problem an
If it is determined that you need the hotfix, and you do not ask any other
support questions, you will NOT be charged for the service call. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "thehawksnest" wrote in message ... The problem is described in KB912022. Microsoft has a hotfix for the problem but has not released it yet. Microsoft offers the Hotfixe on a no-charge basis but the only way to get it is to pay U$35.00 to a Microsoft Support Professional on a Pay-Per-Incident basis to resolve this issue. You may contact them at: (800)-936-5700, Monday to Friday, 5:00 A.M. - 9:00 P.M. Pacific Time and Saturday to Sunday, 6:00 A.M. - 3:00 P.M. Pacific Time. You just have to deal with or pay the U$35.00 as Microsoft Knowledge Base Article 912022 states that there is a "post-Microsoft Office 2003 Service Pack 2 hotfix". The supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix." "Graham Mayor" wrote: While this question has nothing to do with Word, there are many flavours of TIF file and it could simply be that she has found some incompatible ones. Insetad of opening it from the e-mail attachment (never a good idea) she should save the file to her hard drive, then using Windows Explorer right click the file open with choose program and select Windows Picture and Fax viewer. Check the box to always open with this program. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Ellen wrote: I have someone who is getting this message every time she tries to open a .TIF file from her email. microsoft office document imaging has encountered a problem and needs to close - getting this error each time she tries to open a .TIF from email attachment. Had her save the file to her hard drive and then open Microsoft Office Document Imaging from the Start Menu. Immediately received the same error message. Did a detect and repair from word but still get this error. Is there anything that can be done to fix this? |
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