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#1
Posted to microsoft.public.word.newusers
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Help - Word 2003 opening trouble
As I double click on a document file (.doc file),
Word opens with an error msg like this - _______________________________________________ Microsoft Office Word "The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." _______________________________________________ But I can open the Word, then open the doc file from within the Word without any problem. I have unloaded the whole Office and re-loaded it back. But I still have the same problem. How do I fix this problem? Any help will be highly appreciated. CB |
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#2
Posted to microsoft.public.word.newusers
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Help - Word 2003 opening trouble
If you have Norton AntiVirus installed, disable its Office Plug-in. If
that's not the problem, it's probably due to another add-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CharBhasha" wrote in message ... As I double click on a document file (.doc file), Word opens with an error msg like this - _______________________________________________ Microsoft Office Word "The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." _______________________________________________ But I can open the Word, then open the doc file from within the Word without any problem. I have unloaded the whole Office and re-loaded it back. But I still have the same problem. How do I fix this problem? Any help will be highly appreciated. CB |
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#3
Posted to microsoft.public.word.newusers
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Help - Word 2003 opening trouble
Suzanne,
Thank you so much. It is working now. CB "Suzanne S. Barnhill" wrote in message ... If you have Norton AntiVirus installed, disable its Office Plug-in. If that's not the problem, it's probably due to another add-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CharBhasha" wrote in message ... As I double click on a document file (.doc file), Word opens with an error msg like this - _______________________________________________ Microsoft Office Word "The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." _______________________________________________ But I can open the Word, then open the doc file from within the Word without any problem. I have unloaded the whole Office and re-loaded it back. But I still have the same problem. How do I fix this problem? Any help will be highly appreciated. CB |
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#4
Posted to microsoft.public.word.newusers
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Help - Word 2003 opening trouble
Wonder what happened to Norton's. It used to be such a good product. Now the
universal advice (and it seems to work) is 'disable Norton's. "CharBhasha" wrote in message ... Suzanne, Thank you so much. It is working now. CB "Suzanne S. Barnhill" wrote in message ... If you have Norton AntiVirus installed, disable its Office Plug-in. If that's not the problem, it's probably due to another add-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CharBhasha" wrote in message ... As I double click on a document file (.doc file), Word opens with an error msg like this - _______________________________________________ Microsoft Office Word "The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." _______________________________________________ But I can open the Word, then open the doc file from within the Word without any problem. I have unloaded the whole Office and re-loaded it back. But I still have the same problem. How do I fix this problem? Any help will be highly appreciated. CB |
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#5
Posted to microsoft.public.word.newusers
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Help - Word 2003 opening trouble
The advice is to disable the Norton Office Plug-in, not the antivirus
scanner. As far as we can tell, the Office Plug-in doesn't provide any protection that isn't given by the regular "real-time protection" (scanning files as they're opened), but it does sometimes cause these problems. My opinion (and only that): Symantec spent -- and continues to spend -- much more care, time, and money on the actual antivirus functionality than on the peripheral bits such as the Office add-in. Probably that's as it should be. The tests and reviews in the major magazines always rate Norton as one of the two or three best antivirus packages overall. Still, it would be nice if this minor annoyance was fixed. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sun, 6 Aug 2006 16:19:12 +1000, wrote: Wonder what happened to Norton's. It used to be such a good product. Now the universal advice (and it seems to work) is 'disable Norton's. "CharBhasha" wrote in message ... Suzanne, Thank you so much. It is working now. CB "Suzanne S. Barnhill" wrote in message ... If you have Norton AntiVirus installed, disable its Office Plug-in. If that's not the problem, it's probably due to another add-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CharBhasha" wrote in message ... As I double click on a document file (.doc file), Word opens with an error msg like this - _______________________________________________ Microsoft Office Word "The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." _______________________________________________ But I can open the Word, then open the doc file from within the Word without any problem. I have unloaded the whole Office and re-loaded it back. But I still have the same problem. How do I fix this problem? Any help will be highly appreciated. CB |
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#6
Posted to microsoft.public.word.newusers
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Help - Word 2003 opening trouble
Thanks for that Jay. I note in the virus and spyware newsgroups an almost
universal hatred of Norton AV (and many stories of disaster), and therefore I have not dared to invoke mine that came with my new home XP machine. "Jay Freedman" wrote in message ... The advice is to disable the Norton Office Plug-in, not the antivirus scanner. As far as we can tell, the Office Plug-in doesn't provide any protection that isn't given by the regular "real-time protection" (scanning files as they're opened), but it does sometimes cause these problems. My opinion (and only that): Symantec spent -- and continues to spend -- much more care, time, and money on the actual antivirus functionality than on the peripheral bits such as the Office add-in. Probably that's as it should be. The tests and reviews in the major magazines always rate Norton as one of the two or three best antivirus packages overall. Still, it would be nice if this minor annoyance was fixed. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sun, 6 Aug 2006 16:19:12 +1000, wrote: Wonder what happened to Norton's. It used to be such a good product. Now the universal advice (and it seems to work) is 'disable Norton's. "CharBhasha" wrote in message .. . Suzanne, Thank you so much. It is working now. CB "Suzanne S. Barnhill" wrote in message ... If you have Norton AntiVirus installed, disable its Office Plug-in. If that's not the problem, it's probably due to another add-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CharBhasha" wrote in message ... As I double click on a document file (.doc file), Word opens with an error msg like this - _______________________________________________ Microsoft Office Word "The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." _______________________________________________ But I can open the Word, then open the doc file from within the Word without any problem. I have unloaded the whole Office and re-loaded it back. But I still have the same problem. How do I fix this problem? Any help will be highly appreciated. CB |
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#7
Posted to microsoft.public.word.newusers
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Help - Word 2003 opening trouble
I think the "many stories of disaster" with Norton AV have much in
common with the many complaints about problems with Word or with HP printer drivers -- each one has such a huge market share that the absolute number of problems is large, but the number as a percentage of that software's users is relatively small. You almost never see anyone post in the newsgroups about how wonderfully problem-free their software has been. FWIW, I've used Norton Corporate Edition AV for many years with no problems. (But it doesn't have an Office Plug-in, for which I'm grateful.) I wish I could say the same of ZoneAlarm Pro -- it's a fine firewall and it has blocked every attempt to get access to my computers, but it's also caused several programs and web sites to become nearly unusable until I hand-tweaked its settings. Its "automatic program recognition database" seems to have all of three or four entries. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Mon, 7 Aug 2006 07:14:57 +1000, wrote: Thanks for that Jay. I note in the virus and spyware newsgroups an almost universal hatred of Norton AV (and many stories of disaster), and therefore I have not dared to invoke mine that came with my new home XP machine. "Jay Freedman" wrote in message .. . The advice is to disable the Norton Office Plug-in, not the antivirus scanner. As far as we can tell, the Office Plug-in doesn't provide any protection that isn't given by the regular "real-time protection" (scanning files as they're opened), but it does sometimes cause these problems. My opinion (and only that): Symantec spent -- and continues to spend -- much more care, time, and money on the actual antivirus functionality than on the peripheral bits such as the Office add-in. Probably that's as it should be. The tests and reviews in the major magazines always rate Norton as one of the two or three best antivirus packages overall. Still, it would be nice if this minor annoyance was fixed. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sun, 6 Aug 2006 16:19:12 +1000, wrote: Wonder what happened to Norton's. It used to be such a good product. Now the universal advice (and it seems to work) is 'disable Norton's. "CharBhasha" wrote in message . .. Suzanne, Thank you so much. It is working now. CB "Suzanne S. Barnhill" wrote in message ... If you have Norton AntiVirus installed, disable its Office Plug-in. If that's not the problem, it's probably due to another add-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CharBhasha" wrote in message ... As I double click on a document file (.doc file), Word opens with an error msg like this - _______________________________________________ Microsoft Office Word "The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." _______________________________________________ But I can open the Word, then open the doc file from within the Word without any problem. I have unloaded the whole Office and re-loaded it back. But I still have the same problem. How do I fix this problem? Any help will be highly appreciated. CB |
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#8
Posted to microsoft.public.word.newusers
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Help - Word 2003 opening trouble
I wish you would tell me the secret settings needed to tame ZAP, as it
drives me crazy. But I agree about NAV. I have found it blessedly trouble-free, while my husband is constantly fighting with McAfee. Moreover, I have had a computer virus (worm) exactly once in my entire computing career: I was lucky enough to contract Blaster before Symantec pushed the new definitions for it. Luckily I was able to eradicate it without too much trouble and with no loss of data. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Jay Freedman" wrote in message news  I think the "many stories of disaster" with Norton AV have much in common with the many complaints about problems with Word or with HP printer drivers -- each one has such a huge market share that the absolute number of problems is large, but the number as a percentage of that software's users is relatively small. You almost never see anyone post in the newsgroups about how wonderfully problem-free their software has been. FWIW, I've used Norton Corporate Edition AV for many years with no problems. (But it doesn't have an Office Plug-in, for which I'm grateful.) I wish I could say the same of ZoneAlarm Pro -- it's a fine firewall and it has blocked every attempt to get access to my computers, but it's also caused several programs and web sites to become nearly unusable until I hand-tweaked its settings. Its "automatic program recognition database" seems to have all of three or four entries. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Mon, 7 Aug 2006 07:14:57 +1000, wrote: Thanks for that Jay. I note in the virus and spyware newsgroups an almost universal hatred of Norton AV (and many stories of disaster), and therefore I have not dared to invoke mine that came with my new home XP machine. "Jay Freedman" wrote in message .. . The advice is to disable the Norton Office Plug-in, not the antivirus scanner. As far as we can tell, the Office Plug-in doesn't provide any protection that isn't given by the regular "real-time protection" (scanning files as they're opened), but it does sometimes cause these problems. My opinion (and only that): Symantec spent -- and continues to spend -- much more care, time, and money on the actual antivirus functionality than on the peripheral bits such as the Office add-in. Probably that's as it should be. The tests and reviews in the major magazines always rate Norton as one of the two or three best antivirus packages overall. Still, it would be nice if this minor annoyance was fixed. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sun, 6 Aug 2006 16:19:12 +1000, wrote: Wonder what happened to Norton's. It used to be such a good product. Now the universal advice (and it seems to work) is 'disable Norton's. "CharBhasha" wrote in message . .. Suzanne, Thank you so much. It is working now. CB "Suzanne S. Barnhill" wrote in message ... If you have Norton AntiVirus installed, disable its Office Plug-in. If that's not the problem, it's probably due to another add-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CharBhasha" wrote in message ... As I double click on a document file (.doc file), Word opens with an error msg like this - _______________________________________________ Microsoft Office Word "The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." _______________________________________________ But I can open the Word, then open the doc file from within the Word without any problem. I have unloaded the whole Office and re-loaded it back. But I still have the same problem. How do I fix this problem? Any help will be highly appreciated. CB |
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#9
Posted to microsoft.public.word.newusers
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Help - Word 2003 opening trouble
Working from memory, since I'm not at home now:
For web sites, it's usually ZAP's default settings for blocking cookies that cause the problem. I have to go to the page under Privacy Protection that lists web sites, and specifically allow cookies for that site. I'm not about to allow tracking cookies to be saved for every sleazy advertiser on the web, so the defaults will stay as they are, and I'll deal with the others as they occur. For programs, there's a page under Program Control that lets you specify which ones are allowed to contact the Internet and/or the local (trusted) zone. I find that checking the "Remember this" box and the Allow button in the popup for a new or changed program sometimes doesn't save the setting to this page, so the popups keep recurring until I go in and force it. The "Components" page that lists all the individual DLLs is worthless -- there are a gazillion of them, mostly unidentifiable. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. Suzanne S. Barnhill wrote: I wish you would tell me the secret settings needed to tame ZAP, as it drives me crazy. But I agree about NAV. I have found it blessedly trouble-free, while my husband is constantly fighting with McAfee. Moreover, I have had a computer virus (worm) exactly once in my entire computing career: I was lucky enough to contract Blaster before Symantec pushed the new definitions for it. Luckily I was able to eradicate it without too much trouble and with no loss of data. "Jay Freedman" wrote in message news I think the "many stories of disaster" with Norton AV have much in common with the many complaints about problems with Word or with HP printer drivers -- each one has such a huge market share that the absolute number of problems is large, but the number as a percentage of that software's users is relatively small. You almost never see anyone post in the newsgroups about how wonderfully problem-free their software has been. FWIW, I've used Norton Corporate Edition AV for many years with no problems. (But it doesn't have an Office Plug-in, for which I'm grateful.) I wish I could say the same of ZoneAlarm Pro -- it's a fine firewall and it has blocked every attempt to get access to my computers, but it's also caused several programs and web sites to become nearly unusable until I hand-tweaked its settings. Its "automatic program recognition database" seems to have all of three or four entries. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
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#10
Posted to microsoft.public.word.newusers
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Help - Word 2003 opening trouble
Thanks for the tips. It seems that every time I get ZAP updates the
annoyances start anew. I'll start composing a message in OE, and ZAP will warn me that OE is trying to connect with the Internet (or some other such idiocy). It's very protective of any kind of interaction between programs, too. One of the things I have found most annoying is that it fails to distinguish between "ads" and buttons such as those that say "Get Adobe Reader." I have one of those on my page at http://home.earthlink.net/~fairhoperotary/documents.htm but had to add a text link for users who (like me) have ZAP set to suppress banner ads and consequently can't see the button. I also had to change the size of the book covers at http://home.earthlink.net/~wordsintotype/Books.htm because the default thumbnail size was evidently just the size that ZAP sees as an "ad." -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Jay Freedman" wrote in message ... Working from memory, since I'm not at home now: For web sites, it's usually ZAP's default settings for blocking cookies that cause the problem. I have to go to the page under Privacy Protection that lists web sites, and specifically allow cookies for that site. I'm not about to allow tracking cookies to be saved for every sleazy advertiser on the web, so the defaults will stay as they are, and I'll deal with the others as they occur. For programs, there's a page under Program Control that lets you specify which ones are allowed to contact the Internet and/or the local (trusted) zone. I find that checking the "Remember this" box and the Allow button in the popup for a new or changed program sometimes doesn't save the setting to this page, so the popups keep recurring until I go in and force it. The "Components" page that lists all the individual DLLs is worthless -- there are a gazillion of them, mostly unidentifiable. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. Suzanne S. Barnhill wrote: I wish you would tell me the secret settings needed to tame ZAP, as it drives me crazy. But I agree about NAV. I have found it blessedly trouble-free, while my husband is constantly fighting with McAfee. Moreover, I have had a computer virus (worm) exactly once in my entire computing career: I was lucky enough to contract Blaster before Symantec pushed the new definitions for it. Luckily I was able to eradicate it without too much trouble and with no loss of data. "Jay Freedman" wrote in message news I think the "many stories of disaster" with Norton AV have much in common with the many complaints about problems with Word or with HP printer drivers -- each one has such a huge market share that the absolute number of problems is large, but the number as a percentage of that software's users is relatively small. You almost never see anyone post in the newsgroups about how wonderfully problem-free their software has been. FWIW, I've used Norton Corporate Edition AV for many years with no problems. (But it doesn't have an Office Plug-in, for which I'm grateful.) I wish I could say the same of ZoneAlarm Pro -- it's a fine firewall and it has blocked every attempt to get access to my computers, but it's also caused several programs and web sites to become nearly unusable until I hand-tweaked its settings. Its "automatic program recognition database" seems to have all of three or four entries. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
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