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#1
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Unresponsive document in Word
I have a document that was created in Word 2003 by another person and emailed
to me. I can open the document only if I open Word first... that was my first clue. Then if I try to select any text in it, basically it won't. The scroll bar to scroll through the document doesn't work. I can scroll through it by pressing the "down" arrow only. Then the kicker is that when I try to close the document, I get the following Word error: "Microsoft Office Word has stopped responding. Windows is checking for a solution to the problem" and then Word re-opens. I tried running the application crash tests (forgot what it's called) and all tests "passed". Any idea what's wrong with this document? Basically I just want to be able to copy the text, photos, etc. into a new Publisher document but since I can't select any text that's not going to work unless I can figure out how to. I've also tried re-naming the document, and saving as a .docx document and neither made a difference. Thanks for any help or thoughts. |
#2
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Unresponsive document in Word
Hi,
I am having the same problems, however it also happens just on a blank document when 2007 opens. I was fine for a couple of weeks but now I can't do anything. I can type in a new document but do not have mouse control in the document itself. the scroll wheel will work but I can't use the mouse to drag the bar down. Excel is working fine but word isn't. I even uninstalled and re-installed and it didn't make any difference. "Webmom2459" wrote: I have a document that was created in Word 2003 by another person and emailed to me. I can open the document only if I open Word first... that was my first clue. Then if I try to select any text in it, basically it won't. The scroll bar to scroll through the document doesn't work. I can scroll through it by pressing the "down" arrow only. Then the kicker is that when I try to close the document, I get the following Word error: "Microsoft Office Word has stopped responding. Windows is checking for a solution to the problem" and then Word re-opens. I tried running the application crash tests (forgot what it's called) and all tests "passed". Any idea what's wrong with this document? Basically I just want to be able to copy the text, photos, etc. into a new Publisher document but since I can't select any text that's not going to work unless I can figure out how to. I've also tried re-naming the document, and saving as a .docx document and neither made a difference. Thanks for any help or thoughts. |
#3
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Unresponsive document in Word
Have you tried Open and Repair?
-- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Webmom2459" wrote in message ... I have a document that was created in Word 2003 by another person and emailed to me. I can open the document only if I open Word first... that was my first clue. Then if I try to select any text in it, basically it won't. The scroll bar to scroll through the document doesn't work. I can scroll through it by pressing the "down" arrow only. Then the kicker is that when I try to close the document, I get the following Word error: "Microsoft Office Word has stopped responding. Windows is checking for a solution to the problem" and then Word re-opens. I tried running the application crash tests (forgot what it's called) and all tests "passed". Any idea what's wrong with this document? Basically I just want to be able to copy the text, photos, etc. into a new Publisher document but since I can't select any text that's not going to work unless I can figure out how to. I've also tried re-naming the document, and saving as a .docx document and neither made a difference. Thanks for any help or thoughts. |
#4
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Unresponsive document in Word
yes, it seems to be a problem with word in general not just one specific
document. what is strange is that it was working fine last time I was in word. Now I can't open a document from windows exployer. they will open if I open Word first then do File - Open but no mouse control. When I go to close I get the same messages identified by Webmom2459. "Suzanne S. Barnhill" wrote: Have you tried Open and Repair? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Webmom2459" wrote in message ... I have a document that was created in Word 2003 by another person and emailed to me. I can open the document only if I open Word first... that was my first clue. Then if I try to select any text in it, basically it won't. The scroll bar to scroll through the document doesn't work. I can scroll through it by pressing the "down" arrow only. Then the kicker is that when I try to close the document, I get the following Word error: "Microsoft Office Word has stopped responding. Windows is checking for a solution to the problem" and then Word re-opens. I tried running the application crash tests (forgot what it's called) and all tests "passed". Any idea what's wrong with this document? Basically I just want to be able to copy the text, photos, etc. into a new Publisher document but since I can't select any text that's not going to work unless I can figure out how to. I've also tried re-naming the document, and saving as a .docx document and neither made a difference. Thanks for any help or thoughts. |
#5
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Unresponsive document in Word
Hi,
I found this in another area but can't find the thread that he is talking about. In case someone else can I have copied in what he said. If you find the thread let me know where - thanks --------------------------------------------------- This problem happened because of an update Microsoft pushed through for Word running on a Vista machine. Look for the thread "Mouse function failure - 2007 ms word SP1" for the registry key you need to delete to fix this problem. ------------------------------------------------------------ "Webmom2459" wrote: I have a document that was created in Word 2003 by another person and emailed to me. I can open the document only if I open Word first... that was my first clue. Then if I try to select any text in it, basically it won't. The scroll bar to scroll through the document doesn't work. I can scroll through it by pressing the "down" arrow only. Then the kicker is that when I try to close the document, I get the following Word error: "Microsoft Office Word has stopped responding. Windows is checking for a solution to the problem" and then Word re-opens. I tried running the application crash tests (forgot what it's called) and all tests "passed". Any idea what's wrong with this document? Basically I just want to be able to copy the text, photos, etc. into a new Publisher document but since I can't select any text that's not going to work unless I can figure out how to. I've also tried re-naming the document, and saving as a .docx document and neither made a difference. Thanks for any help or thoughts. |
#6
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Unresponsive document in Word
I found the thread -
http://www.microsoft.com/office/comm...xp=&sloc=en-us or seach for it on the discussion forum for 'Office' "novascotia" wrote: Hi, I found this in another area but can't find the thread that he is talking about. In case someone else can I have copied in what he said. If you find the thread let me know where - thanks --------------------------------------------------- This problem happened because of an update Microsoft pushed through for Word running on a Vista machine. Look for the thread "Mouse function failure - 2007 ms word SP1" for the registry key you need to delete to fix this problem. ------------------------------------------------------------ "Webmom2459" wrote: I have a document that was created in Word 2003 by another person and emailed to me. I can open the document only if I open Word first... that was my first clue. Then if I try to select any text in it, basically it won't. The scroll bar to scroll through the document doesn't work. I can scroll through it by pressing the "down" arrow only. Then the kicker is that when I try to close the document, I get the following Word error: "Microsoft Office Word has stopped responding. Windows is checking for a solution to the problem" and then Word re-opens. I tried running the application crash tests (forgot what it's called) and all tests "passed". Any idea what's wrong with this document? Basically I just want to be able to copy the text, photos, etc. into a new Publisher document but since I can't select any text that's not going to work unless I can figure out how to. I've also tried re-naming the document, and saving as a .docx document and neither made a difference. Thanks for any help or thoughts. |
#7
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Unresponsive document in Word
Hi,
I tired it and it worked!! Go to Start - run - type in regedit A list of registry keys will display Delete the following key HKEY_CURRENT_USERS\Software\Microsoft\Office\12.0\ Word\Data Problem solved "novascotia" wrote: I found the thread - http://www.microsoft.com/office/comm...xp=&sloc=en-us or seach for it on the discussion forum for 'Office' "novascotia" wrote: Hi, I found this in another area but can't find the thread that he is talking about. In case someone else can I have copied in what he said. If you find the thread let me know where - thanks --------------------------------------------------- This problem happened because of an update Microsoft pushed through for Word running on a Vista machine. Look for the thread "Mouse function failure - 2007 ms word SP1" for the registry key you need to delete to fix this problem. ------------------------------------------------------------ "Webmom2459" wrote: I have a document that was created in Word 2003 by another person and emailed to me. I can open the document only if I open Word first... that was my first clue. Then if I try to select any text in it, basically it won't. The scroll bar to scroll through the document doesn't work. I can scroll through it by pressing the "down" arrow only. Then the kicker is that when I try to close the document, I get the following Word error: "Microsoft Office Word has stopped responding. Windows is checking for a solution to the problem" and then Word re-opens. I tried running the application crash tests (forgot what it's called) and all tests "passed". Any idea what's wrong with this document? Basically I just want to be able to copy the text, photos, etc. into a new Publisher document but since I can't select any text that's not going to work unless I can figure out how to. I've also tried re-naming the document, and saving as a .docx document and neither made a difference. Thanks for any help or thoughts. |
#8
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Unresponsive document in Word
Thank you, novascotia. Your discovery saved me a lot of downtime!
"novascotia" wrote: Hi, I tired it and it worked!! Go to Start - run - type in regedit A list of registry keys will display Delete the following key HKEY_CURRENT_USERS\Software\Microsoft\Office\12.0\ Word\Data Problem solved "novascotia" wrote: I found the thread - http://www.microsoft.com/office/comm...xp=&sloc=en-us or seach for it on the discussion forum for 'Office' "novascotia" wrote: Hi, I found this in another area but can't find the thread that he is talking about. In case someone else can I have copied in what he said. If you find the thread let me know where - thanks --------------------------------------------------- This problem happened because of an update Microsoft pushed through for Word running on a Vista machine. Look for the thread "Mouse function failure - 2007 ms word SP1" for the registry key you need to delete to fix this problem. ------------------------------------------------------------ "Webmom2459" wrote: I have a document that was created in Word 2003 by another person and emailed to me. I can open the document only if I open Word first... that was my first clue. Then if I try to select any text in it, basically it won't. The scroll bar to scroll through the document doesn't work. I can scroll through it by pressing the "down" arrow only. Then the kicker is that when I try to close the document, I get the following Word error: "Microsoft Office Word has stopped responding. Windows is checking for a solution to the problem" and then Word re-opens. I tried running the application crash tests (forgot what it's called) and all tests "passed". Any idea what's wrong with this document? Basically I just want to be able to copy the text, photos, etc. into a new Publisher document but since I can't select any text that's not going to work unless I can figure out how to. I've also tried re-naming the document, and saving as a .docx document and neither made a difference. Thanks for any help or thoughts. |
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