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#1
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MS word has encountered a problem and needs to close
I have some conflict when opening links to word files. not sure what is
corrupted. When I check error message it indicates app name: winword.exe and Mod name: hpzpm309.dll. This is a new office 2003 suite and seems to be limited to word. I already had os reinstalled. Any help would be great -- Cheers B |
#2
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The error message is pointing to a problem with your HP printer driver. Try
deleting and reinstalling the printer, using an updated driver if one is available. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "brians" wrote in message ... I have some conflict when opening links to word files. not sure what is corrupted. When I check error message it indicates app name: winword.exe and Mod name: hpzpm309.dll. This is a new office 2003 suite and seems to be limited to word. I already had os reinstalled. Any help would be great -- Cheers B |
#3
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Yes, I dumped the hp driver and word files open fine from links and locally
as well. Next, I will try finding compatable print driver. Thanks, this was really annoying "Suzanne S. Barnhill" wrote: The error message is pointing to a problem with your HP printer driver. Try deleting and reinstalling the printer, using an updated driver if one is available. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "brians" wrote in message ... I have some conflict when opening links to word files. not sure what is corrupted. When I check error message it indicates app name: winword.exe and Mod name: hpzpm309.dll. This is a new office 2003 suite and seems to be limited to word. I already had os reinstalled. Any help would be great -- Cheers B |