We have a Word document that has the margins setup for letterhead. When this
document is attached in an email and sent, the margin settings are lost. Both
users have the same printer set as their default printer.

Same printer, or same printer driver (and operating system). It is a big
distinction. Also, does your letterhead have the box checked to update
styles checked under Tools Templates and Add-Ins? It should not.

--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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"TerryCN" wrote in message
...
We have a Word document that has the margins setup for letterhead. When
this
document is attached in an email and sent, the margin settings are lost.
Both
users have the same printer set as their default printer.