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#1
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Document recovery
Hi,
Im running a terminal server session and using Word, but every time i load up Word a few documents appear in the document recovery pane. I have tried: -Deleting the files from the TS -Saving the files and doing what MSWORD asks -Removing all temporary files on the TS hard disk -Deleting all contents of the autorecovery folder -Changed location of the autorecovery file The files keep appearing even after i delete and i have no idea how they do it. There are no viruses, and the version of word is Word 2003 (11.6359.6360) SP1 operating on Windows Server 2003 Standard with SP1 running Terminal Services. This issue occurs for the administrator account and one other users account. |
#2
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I am having the EXACT SAME problem. I haven't found any tech documents to
help. Have you solved this yet? "helpme" wrote: Hi, Im running a terminal server session and using Word, but every time i load up Word a few documents appear in the document recovery pane. I have tried: -Deleting the files from the TS -Saving the files and doing what MSWORD asks -Removing all temporary files on the TS hard disk -Deleting all contents of the autorecovery folder -Changed location of the autorecovery file The files keep appearing even after i delete and i have no idea how they do it. There are no viruses, and the version of word is Word 2003 (11.6359.6360) SP1 operating on Windows Server 2003 Standard with SP1 running Terminal Services. This issue occurs for the administrator account and one other users account. |
#3
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HEY!! I think I solved it!!
You need to remove the keys under "DocumentRecovery" at the following registry location for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\W ord\Resiliency\DocumentRecovery. I also did a search on DocumentRecovery unter HKEY_USERS and eliminated it there too, for each user that had it. "helpme" wrote: Hi, Im running a terminal server session and using Word, but every time i load up Word a few documents appear in the document recovery pane. I have tried: -Deleting the files from the TS -Saving the files and doing what MSWORD asks -Removing all temporary files on the TS hard disk -Deleting all contents of the autorecovery folder -Changed location of the autorecovery file The files keep appearing even after i delete and i have no idea how they do it. There are no viruses, and the version of word is Word 2003 (11.6359.6360) SP1 operating on Windows Server 2003 Standard with SP1 running Terminal Services. This issue occurs for the administrator account and one other users account. |
#4
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yes it worked anna!!!!
you are the best, thanks heaps for this. I knew these newsgroups would pay off! "annaclub" wrote: HEY!! I think I solved it!! You need to remove the keys under "DocumentRecovery" at the following registry location for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\W ord\Resiliency\DocumentRecovery. I also did a search on DocumentRecovery unter HKEY_USERS and eliminated it there too, for each user that had it. "helpme" wrote: Hi, Im running a terminal server session and using Word, but every time i load up Word a few documents appear in the document recovery pane. I have tried: -Deleting the files from the TS -Saving the files and doing what MSWORD asks -Removing all temporary files on the TS hard disk -Deleting all contents of the autorecovery folder -Changed location of the autorecovery file The files keep appearing even after i delete and i have no idea how they do it. There are no viruses, and the version of word is Word 2003 (11.6359.6360) SP1 operating on Windows Server 2003 Standard with SP1 running Terminal Services. This issue occurs for the administrator account and one other users account. |
#5
Posted to microsoft.public.word.docmanagement
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Document recovery
I had the same issue. I searched the registry for "resiliency" and then
deleted the keys under "documentrecovery" and it fixed the issue. Thanks to anna for this solution. "helpme" wrote: yes it worked anna!!!! you are the best, thanks heaps for this. I knew these newsgroups would pay off! "annaclub" wrote: HEY!! I think I solved it!! You need to remove the keys under "DocumentRecovery" at the following registry location for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\W ord\Resiliency\DocumentRecovery. I also did a search on DocumentRecovery unter HKEY_USERS and eliminated it there too, for each user that had it. "helpme" wrote: Hi, Im running a terminal server session and using Word, but every time i load up Word a few documents appear in the document recovery pane. I have tried: -Deleting the files from the TS -Saving the files and doing what MSWORD asks -Removing all temporary files on the TS hard disk -Deleting all contents of the autorecovery folder -Changed location of the autorecovery file The files keep appearing even after i delete and i have no idea how they do it. There are no viruses, and the version of word is Word 2003 (11.6359.6360) SP1 operating on Windows Server 2003 Standard with SP1 running Terminal Services. This issue occurs for the administrator account and one other users account. |
#6
Posted to microsoft.public.word.docmanagement
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Document recovery
Thank you for this.
Now all I need is a bulk method of deleting the specific keys under each user since I have 40 users and document recovery error for both Word and Excel. Time consuming. "annaclub" wrote: HEY!! I think I solved it!! You need to remove the keys under "DocumentRecovery" at the following registry location for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\W ord\Resiliency\DocumentRecovery. I also did a search on DocumentRecovery unter HKEY_USERS and eliminated it there too, for each user that had it. "helpme" wrote: Hi, Im running a terminal server session and using Word, but every time i load up Word a few documents appear in the document recovery pane. I have tried: -Deleting the files from the TS -Saving the files and doing what MSWORD asks -Removing all temporary files on the TS hard disk -Deleting all contents of the autorecovery folder -Changed location of the autorecovery file The files keep appearing even after i delete and i have no idea how they do it. There are no viruses, and the version of word is Word 2003 (11.6359.6360) SP1 operating on Windows Server 2003 Standard with SP1 running Terminal Services. This issue occurs for the administrator account and one other users account. |
#7
Posted to microsoft.public.word.docmanagement
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Document recovery
I just want to express my gratitute for this information. I've been
struggeling with this problem for weeks and this finally fixed it. Cheers! "TheTerMan" wrote: I had the same issue. I searched the registry for "resiliency" and then deleted the keys under "documentrecovery" and it fixed the issue. Thanks to anna for this solution. "helpme" wrote: yes it worked anna!!!! you are the best, thanks heaps for this. I knew these newsgroups would pay off! "annaclub" wrote: HEY!! I think I solved it!! You need to remove the keys under "DocumentRecovery" at the following registry location for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\W ord\Resiliency\DocumentRecovery. I also did a search on DocumentRecovery unter HKEY_USERS and eliminated it there too, for each user that had it. "helpme" wrote: Hi, Im running a terminal server session and using Word, but every time i load up Word a few documents appear in the document recovery pane. I have tried: -Deleting the files from the TS -Saving the files and doing what MSWORD asks -Removing all temporary files on the TS hard disk -Deleting all contents of the autorecovery folder -Changed location of the autorecovery file The files keep appearing even after i delete and i have no idea how they do it. There are no viruses, and the version of word is Word 2003 (11.6359.6360) SP1 operating on Windows Server 2003 Standard with SP1 running Terminal Services. This issue occurs for the administrator account and one other users account. |
#8
Posted to microsoft.public.word.docmanagement
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Document recovery
Is there really no built-in method for clearing these out? Editing the
registry really doesn't seem like an ideal long term solution. "Jack Spratt" wrote: Thank you for this. Now all I need is a bulk method of deleting the specific keys under each user since I have 40 users and document recovery error for both Word and Excel. Time consuming. "annaclub" wrote: HEY!! I think I solved it!! You need to remove the keys under "DocumentRecovery" at the following registry location for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\W ord\Resiliency\DocumentRecovery. I also did a search on DocumentRecovery unter HKEY_USERS and eliminated it there too, for each user that had it. "helpme" wrote: Hi, Im running a terminal server session and using Word, but every time i load up Word a few documents appear in the document recovery pane. I have tried: -Deleting the files from the TS -Saving the files and doing what MSWORD asks -Removing all temporary files on the TS hard disk -Deleting all contents of the autorecovery folder -Changed location of the autorecovery file The files keep appearing even after i delete and i have no idea how they do it. There are no viruses, and the version of word is Word 2003 (11.6359.6360) SP1 operating on Windows Server 2003 Standard with SP1 running Terminal Services. This issue occurs for the administrator account and one other users account. |
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