[[email protected]]

Hello,

Ok, here's the problem:

We've recently deployed several new machines throughout our company.
Here's the setup:

Windows XP Pro SP2
Office 2003 Professional Enterprise Edition
Pentium 4
1GB RAM

These machine are attached to our domain and users will access Word
files both locally as well as on shared network drives. When a user
will try to lauch a document (locally or on the network) via it's icon,
sometimes it will open, somtimes not. If the document will not open,
you can see WINWORD.exe running as a process and must terminate it and
re-attempt to open it.

Here are the steps I've taken:

1. Complete un-install and re-install of Office.
2. Installed all Windows XP and Office updates.
3. Flashed PC's BIOS.
4. Verified file permissions.
5. Re-named normal.dot file.
6. Verified file locations in Tools\Options\File Locations

These users do not have Administrative priviliges and are Restricted
users.

I'm not sure if this makes a difference or not but the machines that we
are having these problems with are all Dell's. We have identical
setups on HP's, Toshiba's, ect. those all work fine. Only the Dell
machines are giving us problems.

Any help would be greatly appreciated.

Thanks,

Craig