| Home |
| Search |
| Today's Posts |
|
#1
|
|||
|
|||
Word 2002 10.5815.4219 sp2
Hi folks,
I have a user who on occassion is unable to open Word documents sent to her. She is running the same version and itteration of Word as I am and all our settings are the same. I have no problem opening the docs. The last one I had to paste as straight text into email to get it to her. Since these are confidential docs, it is not a good solution. Anyone have any ideas? Thanks |
|
#2
|
|||
|
|||
|
Is she trying to open the docs directly from the email? This is never a good
idea. She should save the doc to a document folder, then start Word and open it from the folder. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "helpdesk genie" wrote in message ... Hi folks, I have a user who on occassion is unable to open Word documents sent to her. She is running the same version and itteration of Word as I am and all our settings are the same. I have no problem opening the docs. The last one I had to paste as straight text into email to get it to her. Since these are confidential docs, it is not a good solution. Anyone have any ideas? Thanks |
|
#3
|
|||
|
|||
|
She has actually done both, tried to open directly and saved to her desktop
to open. The weird things she can get 3 docs in an email and be able to open 2 but not the 3rd. "Suzanne S. Barnhill" wrote: Is she trying to open the docs directly from the email? This is never a good idea. She should save the doc to a document folder, then start Word and open it from the folder. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "helpdesk genie" wrote in message ... Hi folks, I have a user who on occassion is unable to open Word documents sent to her. She is running the same version and itteration of Word as I am and all our settings are the same. I have no problem opening the docs. The last one I had to paste as straight text into email to get it to her. Since these are confidential docs, it is not a good solution. Anyone have any ideas? Thanks |
|
#4
|
|||
|
|||
|
Sometimes docs are damaged in transit. Zipping them seems to offer some
protection (not to mention reduce the upload/download time). -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "helpdesk genie" wrote in message ... She has actually done both, tried to open directly and saved to her desktop to open. The weird things she can get 3 docs in an email and be able to open 2 but not the 3rd. "Suzanne S. Barnhill" wrote: Is she trying to open the docs directly from the email? This is never a good idea. She should save the doc to a document folder, then start Word and open it from the folder. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "helpdesk genie" wrote in message ... Hi folks, I have a user who on occassion is unable to open Word documents sent to her. She is running the same version and itteration of Word as I am and all our settings are the same. I have no problem opening the docs. The last one I had to paste as straight text into email to get it to her. Since these are confidential docs, it is not a good solution. Anyone have any ideas? Thanks |
|
#5
|
|||
|
|||
|
I would say that too if I couldn't the same doc. She recieves the doc, it
fails to open, she forwards it to me and I send it to her as a txt and then she can open it.. Just plain strange "Suzanne S. Barnhill" wrote: Sometimes docs are damaged in transit. Zipping them seems to offer some protection (not to mention reduce the upload/download time). -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "helpdesk genie" wrote in message ... She has actually done both, tried to open directly and saved to her desktop to open. The weird things she can get 3 docs in an email and be able to open 2 but not the 3rd. "Suzanne S. Barnhill" wrote: Is she trying to open the docs directly from the email? This is never a good idea. She should save the doc to a document folder, then start Word and open it from the folder. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "helpdesk genie" wrote in message ... Hi folks, I have a user who on occassion is unable to open Word documents sent to her. She is running the same version and itteration of Word as I am and all our settings are the same. I have no problem opening the docs. The last one I had to paste as straight text into email to get it to her. Since these are confidential docs, it is not a good solution. Anyone have any ideas? Thanks |
|
#6
|
|||
|
|||
|
There are various security options that might come into play; many updates
to Outlook, Outlook Express, and Office generally have made it more difficult to open Word documents containing macros, fields, etc. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "helpdesk genie" wrote in message ... I would say that too if I couldn't the same doc. She recieves the doc, it fails to open, she forwards it to me and I send it to her as a txt and then she can open it.. Just plain strange "Suzanne S. Barnhill" wrote: Sometimes docs are damaged in transit. Zipping them seems to offer some protection (not to mention reduce the upload/download time). -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "helpdesk genie" wrote in message ... She has actually done both, tried to open directly and saved to her desktop to open. The weird things she can get 3 docs in an email and be able to open 2 but not the 3rd. "Suzanne S. Barnhill" wrote: Is she trying to open the docs directly from the email? This is never a good idea. She should save the doc to a document folder, then start Word and open it from the folder. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "helpdesk genie" wrote in message ... Hi folks, I have a user who on occassion is unable to open Word documents sent to her. She is running the same version and itteration of Word as I am and all our settings are the same. I have no problem opening the docs. The last one I had to paste as straight text into email to get it to her. Since these are confidential docs, it is not a good solution. Anyone have any ideas? Thanks |
| Reply |
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Forum | |||
| How can I divide a page into three sections? | Microsoft Word Help | |||
| Track Changes in Word 2002 | Microsoft Word Help | |||
| Word 2002 Document Problems | Microsoft Word Help | |||
| Missing Fonts in Word 2002 | Microsoft Word Help | |||
| Semitransparent watermarks take a long time to PDF with Word 2002 | Microsoft Word Help | |||
Linear Mode
