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Cindy H.[_2_] Cindy H.[_2_] is offline

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Saving .dot or .dotx to .docx

I have one user that has saved a .dot or .dotx template to a .docx document
using
Save As and changing the file type. While working on the saved .docx
document, Word is locking up and asking to send an error report to Microsoft.

Not knowing much about Word templates, is the way she is saving it from a
..dot or .dotx to .docx the problem? Can templates be changed to regular
documents by saving them and changing the file type? Thank you for your
assistance. Cindy

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