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#1
Posted to microsoft.public.windowsxp.help_and_support,microsoft.public.word.newusers
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Help an old lady
[Cross-posting to word.newusers]
Hello Jackie, Here are some general references for MS Word: You will find Word FAQ at this site, as well as other topics for MS Word http://www.mvps.org/word/index.html See also Office related newsgroups links http://www.microsoft.com/office/comm.../default.mspx? http://www.microsoft.com/office/comm...&lang=en&cr=US -- Maurice Naggar MS-MVP ----- wrote in message ... Hi, My 80 year old mother lives 330 miles away, she is pretty smart but when stuff goes wrong with the computer it is a major hassle. This time the File and Edit menus have disappeared in Word. How can that happen? I didn't believe her when she told me but now she has sent me a screen shot and sure enough there is a little vertical line where the menus should be. I've placed the screen shot here so you can see yourself. http://www.users.waitrose.com/~zeonozo/word.jpg Any suggestions would be very gratefully received. Regards Jackie |
#2
Posted to microsoft.public.windowsxp.help_and_support,microsoft.public.word.newusers
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Help an old lady
Specifically, the one you want is
http://www.word.mvps.org/FAQs/Custom...oreMenuCmd.htm. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sun, 10 Aug 2008 15:04:17 -0500, "Maurice N ~ MVP" wrote: [Cross-posting to word.newusers] Hello Jackie, Here are some general references for MS Word: You will find Word FAQ at this site, as well as other topics for MS Word http://www.mvps.org/word/index.html See also Office related newsgroups links http://www.microsoft.com/office/comm.../default.mspx? http://www.microsoft.com/office/comm...&lang=en&cr=US -- Maurice Naggar MS-MVP ----- wrote in message ... Hi, My 80 year old mother lives 330 miles away, she is pretty smart but when stuff goes wrong with the computer it is a major hassle. This time the File and Edit menus have disappeared in Word. How can that happen? I didn't believe her when she told me but now she has sent me a screen shot and sure enough there is a little vertical line where the menus should be. I've placed the screen shot here so you can see yourself. http://www.users.waitrose.com/~zeonozo/word.jpg Any suggestions would be very gratefully received. Regards Jackie |
#3
Posted to microsoft.public.windowsxp.help_and_support,microsoft.public.word.newusers
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Help an old lady
Thats great... but it is too complicated. It will take me at least 2
hours on the phone to explain that and at the end I will need to drink half a bottle of whisky to calm down! It has just occured to me that there ought to be a way of returning Word to it's original state, is there a preferences file somewhere that I can get her to delete so it will go back to the freshly installed settings? Hey thanks again, Jackie |
#4
Posted to microsoft.public.windowsxp.help_and_support,microsoft.public.word.newusers
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Help an old lady
Or she could consider using System Restore to get back to an earlier restore
point, if that help her. Jay Freedman wrote: Specifically, the one you want is http://www.word.mvps.org/FAQs/Custom...oreMenuCmd.htm. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sun, 10 Aug 2008 15:04:17 -0500, "Maurice N ~ MVP" wrote: [Cross-posting to word.newusers] Hello Jackie, Here are some general references for MS Word: You will find Word FAQ at this site, as well as other topics for MS Word http://www.mvps.org/word/index.html See also Office related newsgroups links http://www.microsoft.com/office/comm.../default.mspx? http://www.microsoft.com/office/comm...&lang=en&cr=US -- Maurice Naggar MS-MVP ----- wrote in message ... Hi, My 80 year old mother lives 330 miles away, she is pretty smart but when stuff goes wrong with the computer it is a major hassle. This time the File and Edit menus have disappeared in Word. How can that happen? I didn't believe her when she told me but now she has sent me a screen shot and sure enough there is a little vertical line where the menus should be. I've placed the screen shot here so you can see yourself. http://www.users.waitrose.com/~zeonozo/word.jpg Any suggestions would be very gratefully received. Regards Jackie |
#5
Posted to microsoft.public.windowsxp.help_and_support,microsoft.public.word.newusers
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Help an old lady
right click on a blank space on the bar where file and edit is on. In the
drop down menu select configure. You can add them back there. wrote in message ... Thats great... but it is too complicated. It will take me at least 2 hours on the phone to explain that and at the end I will need to drink half a bottle of whisky to calm down! It has just occured to me that there ought to be a way of returning Word to it's original state, is there a preferences file somewhere that I can get her to delete so it will go back to the freshly installed settings? Hey thanks again, Jackie |
#6
Posted to microsoft.public.windowsxp.help_and_support,microsoft.public.word.newusers
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Help an old lady
Why not send her the above posted URL, tell her to print it out and then let
her do it? wrote in message ... Thats great... but it is too complicated. It will take me at least 2 hours on the phone to explain that and at the end I will need to drink half a bottle of whisky to calm down! It has just occured to me that there ought to be a way of returning Word to it's original state, is there a preferences file somewhere that I can get her to delete so it will go back to the freshly installed settings? Hey thanks again, Jackie |
#7
Posted to microsoft.public.windowsxp.help_and_support,microsoft.public.word.newusers
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Help an old lady
The usual reason for losing Menu commands is a corrupt Word DataKey and
following the steps in the FAQ is the best way to go. You could use Windows XP's Restore - but that may be even more difficult and possibly cause even more problems. Reinstallation will not help. -- Terry Farrell - MSWord MVP wrote in message ... Thats great... but it is too complicated. It will take me at least 2 hours on the phone to explain that and at the end I will need to drink half a bottle of whisky to calm down! It has just occured to me that there ought to be a way of returning Word to it's original state, is there a preferences file somewhere that I can get her to delete so it will go back to the freshly installed settings? Hey thanks again, Jackie |
#8
Posted to microsoft.public.windowsxp.help_and_support,microsoft.public.word.newusers
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Help an old lady
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#9
Posted to microsoft.public.windowsxp.help_and_support,microsoft.public.word.newusers
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Help an old lady
Hey thanks guys!
All those suggestions are helpful. The problem is now resolved, I made a series of screen shots as a montage in Photoshop and sent that to her, she has soved it using that. I am particularly interested in Joe's suggestion about NetMeeting.... I hadn't even thought of that, but I've seen it used on my computer at work... I just need someone computer literate at her end whilst I set it up. Thanks again, Jackie PS Why is Word such a crap piece of software? I mean how did it get to be so popular when it is so difficult to use? I mean, I use Photoshop and Illustrator all the time and they are easy compared to Word, but all word does is word processing, the most basic task imaginable. Soz! Excuse my rant! |
#10
Posted to microsoft.public.windowsxp.help_and_support,microsoft.public.word.newusers
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Help an old lady
You could also use Vista's Remote Desktop Connection which lets you take
over the desktop and mouse remotely. Then you can drive the problem solving directly whilst she can see what you are doing. Terry wrote in message ... Hey thanks guys! All those suggestions are helpful. The problem is now resolved, I made a series of screen shots as a montage in Photoshop and sent that to her, she has soved it using that. I am particularly interested in Joe's suggestion about NetMeeting.... I hadn't even thought of that, but I've seen it used on my computer at work... I just need someone computer literate at her end whilst I set it up. Thanks again, Jackie PS Why is Word such a crap piece of software? I mean how did it get to be so popular when it is so difficult to use? I mean, I use Photoshop and Illustrator all the time and they are easy compared to Word, but all word does is word processing, the most basic task imaginable. Soz! Excuse my rant! |