[Mary Gudobba]

I have one user who claims that Word 2000 sometimes does not save the
changes she made to a document. For example, she will open an old document,
save as - a new name, make changes, save it and when she reopens the
document some of the changes aren't there. It's not always the last change
she made and sometimes it involves substantial changes. It's not always the
same type of document but the document is always being edited, not created.
I can't find any reason for this behavior and we can't reproduce it on
demand. None of the other 70 users in the office have this problem. I tend
to think this is a case of user error but she insists it is not. She
doesn't use Control+S to save. I thought maybe she was hitting Control+Z and
undoing what she just did, but that is not the case. Has anybody ever seen
anything like this? Computer is running Windows XP-SP2, server is Windows
Server 2003.

[Terry Farrell[_2_]]

It sounds like she may have 'versions' enabled and is actually seeing a
previous version. Check that Versions is off as it is known to be buggy.

--
Terry Farrell - MS Word MVP

"Mary Gudobba" wrote in message
...
I have one user who claims that Word 2000 sometimes does not save the
changes she made to a document. For example, she will open an old
document, save as - a new name, make changes, save it and when she reopens
the document some of the changes aren't there. It's not always the last
change she made and sometimes it involves substantial changes. It's not
always the same type of document but the document is always being edited,
not created. I can't find any reason for this behavior and we can't
reproduce it on demand. None of the other 70 users in the office have this
problem. I tend to think this is a case of user error but she insists it
is not. She doesn't use Control+S to save. I thought maybe she was hitting
Control+Z and undoing what she just did, but that is not the case. Has
anybody ever seen anything like this? Computer is running Windows XP-SP2,
server is Windows Server 2003.

[Mary Gudobba]

She does not have versions turned on. I can't believe this isn't user
error, but she insists that it isn't.

"Terry Farrell" wrote in message
...
It sounds like she may have 'versions' enabled and is actually seeing a
previous version. Check that Versions is off as it is known to be buggy.

--
Terry Farrell - MS Word MVP

"Mary Gudobba" wrote in message
...
I have one user who claims that Word 2000 sometimes does not save the
changes she made to a document. For example, she will open an old
document, save as - a new name, make changes, save it and when she reopens
the document some of the changes aren't there. It's not always the last
change she made and sometimes it involves substantial changes. It's not
always the same type of document but the document is always being edited,
not created. I can't find any reason for this behavior and we can't
reproduce it on demand. None of the other 70 users in the office have
this problem. I tend to think this is a case of user error but she
insists it is not. She doesn't use Control+S to save. I thought maybe she
was hitting Control+Z and undoing what she just did, but that is not the
case. Has anybody ever seen anything like this? Computer is running
Windows XP-SP2, server is Windows Server 2003.

[Terry Farrell[_2_]]

Mary

Get her to copy the documents to her local hard drive before editing and
after saving and closing, copy it back to the server folder. See if the
problem still exists.

Do you know if Shadow Copy is enabled on the server? I wonder if she is
getting a previous version opened for some reason? If so, it may be a
damaged profile and the easiest (though still time consuming) method is to
delete her profile and create anew one.

Terry

"Mary Gudobba" wrote in message
...
She does not have versions turned on. I can't believe this isn't user
error, but she insists that it isn't.

"Terry Farrell" wrote in message
...
It sounds like she may have 'versions' enabled and is actually seeing a
previous version. Check that Versions is off as it is known to be buggy.

--
Terry Farrell - MS Word MVP

"Mary Gudobba" wrote in message
...
I have one user who claims that Word 2000 sometimes does not save the
changes she made to a document. For example, she will open an old
document, save as - a new name, make changes, save it and when she
reopens the document some of the changes aren't there. It's not always
the last change she made and sometimes it involves substantial changes.
It's not always the same type of document but the document is always
being edited, not created. I can't find any reason for this behavior and
we can't reproduce it on demand. None of the other 70 users in the
office have this problem. I tend to think this is a case of user error
but she insists it is not. She doesn't use Control+S to save. I thought
maybe she was hitting Control+Z and undoing what she just did, but that
is not the case. Has anybody ever seen anything like this? Computer is
running Windows XP-SP2, server is Windows Server 2003.

[Mary Gudobba]

Shadow copy is not enabled on the server. Unfortunately, it doesn't happen
often enough to be able to check by saving to the hard drive. This might
happen once every two weeks or so. I had her start saving the document as
soon as she opened it thinking somehow the document as last saved was what
was printing but that doesn't seem to be the case.

"Terry Farrell" wrote in message
...
Mary

Get her to copy the documents to her local hard drive before editing and
after saving and closing, copy it back to the server folder. See if the
problem still exists.

Do you know if Shadow Copy is enabled on the server? I wonder if she is
getting a previous version opened for some reason? If so, it may be a
damaged profile and the easiest (though still time consuming) method is to
delete her profile and create anew one.

Terry

"Mary Gudobba" wrote in message
...
She does not have versions turned on. I can't believe this isn't user
error, but she insists that it isn't.

"Terry Farrell" wrote in message
...
It sounds like she may have 'versions' enabled and is actually seeing a
previous version. Check that Versions is off as it is known to be buggy.

--
Terry Farrell - MS Word MVP

"Mary Gudobba" wrote in message
...
I have one user who claims that Word 2000 sometimes does not save the
changes she made to a document. For example, she will open an old
document, save as - a new name, make changes, save it and when she
reopens the document some of the changes aren't there. It's not always
the last change she made and sometimes it involves substantial changes.
It's not always the same type of document but the document is always
being edited, not created. I can't find any reason for this behavior and
we can't reproduce it on demand. None of the other 70 users in the
office have this problem. I tend to think this is a case of user error
but she insists it is not. She doesn't use Control+S to save. I thought
maybe she was hitting Control+Z and undoing what she just did, but that
is not the case. Has anybody ever seen anything like this? Computer is
running Windows XP-SP2, server is Windows Server 2003.

[Terry Farrell[_2_]]

If it only happens that infrequently, I would suspect a user error as you
suggested.

Terry

"Mary Gudobba" wrote in message
...
Shadow copy is not enabled on the server. Unfortunately, it doesn't
happen often enough to be able to check by saving to the hard drive. This
might happen once every two weeks or so. I had her start saving the
document as soon as she opened it thinking somehow the document as last
saved was what was printing but that doesn't seem to be the case.

"Terry Farrell" wrote in message
...
Mary

Get her to copy the documents to her local hard drive before editing and
after saving and closing, copy it back to the server folder. See if the
problem still exists.

Do you know if Shadow Copy is enabled on the server? I wonder if she is
getting a previous version opened for some reason? If so, it may be a
damaged profile and the easiest (though still time consuming) method is
to delete her profile and create anew one.

Terry

"Mary Gudobba" wrote in message
...
She does not have versions turned on. I can't believe this isn't user
error, but she insists that it isn't.

"Terry Farrell" wrote in message
...
It sounds like she may have 'versions' enabled and is actually seeing a
previous version. Check that Versions is off as it is known to be
buggy.

--
Terry Farrell - MS Word MVP

"Mary Gudobba" wrote in message
...
I have one user who claims that Word 2000 sometimes does not save the
changes she made to a document. For example, she will open an old
document, save as - a new name, make changes, save it and when she
reopens the document some of the changes aren't there. It's not always
the last change she made and sometimes it involves substantial changes.
It's not always the same type of document but the document is always
being edited, not created. I can't find any reason for this behavior
and we can't reproduce it on demand. None of the other 70 users in the
office have this problem. I tend to think this is a case of user error
but she insists it is not. She doesn't use Control+S to save. I
thought maybe she was hitting Control+Z and undoing what she just did,
but that is not the case. Has anybody ever seen anything like this?
Computer is running Windows XP-SP2, server is Windows Server 2003.