I have a problem with trying to "Activate by using the Internet" for Word
2002 due to an MS Word message response, as follows:

A communication error has occurred. Your request cannot be processed at
this time. Please try again later, or select the Telephone option to speak
with a Customer Support Representative.

1. Why does this occur every time I try to use the internet option?

2. What telephone number can I use for product activation?

See http://support.microsoft.com/?kbid=326851 "Activation and
registration of a Microsoft product".

Robert Sharon wrote:

I have a problem with trying to "Activate by using the Internet" for Word
2002 due to an MS Word message response, as follows:

A communication error has occurred. Your request cannot be processed at
this time. Please try again later, or select the Telephone option to speak
with a Customer Support Representative.

1. Why does this occur every time I try to use the internet option?

2. What telephone number can I use for product activation?

Does the message you get not give you a phone number? Or is there not a
phone number in the Help | Activate Product dialog?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Robert Sharon" wrote in message
...
I have a problem with trying to "Activate by using the Internet" for Word
2002 due to an MS Word message response, as follows:

A communication error has occurred. Your request cannot be processed at
this time. Please try again later, or select the Telephone option to
speak
with a Customer Support Representative.

1. Why does this occur every time I try to use the internet option?

2. What telephone number can I use for product activation?

No, the message did not provide a phone number. I can try to find it on the
website suggested by the previous response to this message. Apparently, the
internet connection method is not functioning right now.

"Suzanne S. Barnhill" wrote in message
...
Does the message you get not give you a phone number? Or is there not a
phone number in the Help | Activate Product dialog?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

"Robert Sharon" wrote in message
...
I have a problem with trying to "Activate by using the Internet" for
Word
2002 due to an MS Word message response, as follows:

A communication error has occurred. Your request cannot be processed at
this time. Please try again later, or select the Telephone option to
speak
with a Customer Support Representative.

1. Why does this occur every time I try to use the internet option?

2. What telephone number can I use for product activation?

I successfully activated Word 2002 with the telephone option! Thanks for
providing the link to Microsoft for the telephone number so it could be
done.


"Robert Sharon" wrote in message
...
No, the message did not provide a phone number. I can try to find it on
the
website suggested by the previous response to this message. Apparently,
the
internet connection method is not functioning right now.

"Suzanne S. Barnhill" wrote in message
...
Does the message you get not give you a phone number? Or is there not a
phone number in the Help | Activate Product dialog?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

"Robert Sharon" wrote in message
...
I have a problem with trying to "Activate by using the Internet" for
Word
2002 due to an MS Word message response, as follows:

A communication error has occurred. Your request cannot be processed
at
this time. Please try again later, or select the Telephone option to
speak
with a Customer Support Representative.

1. Why does this occur every time I try to use the internet option?

2. What telephone number can I use for product activation?