[seasider]

I have a user who when they Open, Print or Close certain .DOT files they
recieve the message "Unknown error returned from application. Error caught at
[file Connect.cpp, line 710], operation canceled. Contact technical support
if this error persists". The line number changes depending on Open Close or
Print.

They also get two floating toolbars opened, one is 'Control Toolbox' the
other is 'Design mode'. All is fine if they click OK in the message dialogue
then close the two toolbars, but the user needs to send these templates to
the production environment which they can't do while these messages are being
produced.

The content of the .DOT file has "" and "" as field delimiters but it's
not a mail merge document, could this be the cause.

I have tried deleting the Normal.dot file but doesn't make any difference.

Any help would be great.