Home |
Search |
Today's Posts |
#1
|
|||
|
|||
Computer freezes when saving documents
The computer at our church office (running Windows XP Professional) freezes when
anyone attempts to save a Word document (Word 2000). They've tried reinstalling several times. Why is this happening? Carla C |
#2
|
|||
|
|||
Any chance they uninstalled it before they installed it "several times"? Or
did someone just stick the disk in? -- JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... The computer at our church office (running Windows XP Professional) freezes when anyone attempts to save a Word document (Word 2000). They've tried reinstalling several times. Why is this happening? Carla C |
#3
|
|||
|
|||
Well, it's possible. I just assumed that they knew what they were doing. Since
you mentioned it, would re-installing without uninstalling cause the problem? Carla C "JoAnn Paules [MSFT MVP]" wrote in message ... Any chance they uninstalled it before they installed it "several times"? Or did someone just stick the disk in? JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... The computer at our church office (running Windows XP Professional) freezes when anyone attempts to save a Word document (Word 2000). They've tried reinstalling several times. Why is this happening? Carla C |
#4
|
|||
|
|||
It could. I've often used the fairy tale "The Princess and the Pea" when
talking about re-installing software without uninstalling first to eliminate a problem. It could just bury the problem deeper. Plus you could end up with multiple copies of a file in different directories, etc. The mind just boggles at what could happen! -- JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... Well, it's possible. I just assumed that they knew what they were doing. Since you mentioned it, would re-installing without uninstalling cause the problem? Carla C "JoAnn Paules [MSFT MVP]" wrote in message ... Any chance they uninstalled it before they installed it "several times"? Or did someone just stick the disk in? JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... The computer at our church office (running Windows XP Professional) freezes when anyone attempts to save a Word document (Word 2000). They've tried reinstalling several times. Why is this happening? Carla C |
#5
|
|||
|
|||
I will ask them about the uninstalling, but is there anything else that it might
be? I was reading something about deleting the normal.dot file, and also something about deleting the "data" folder found in the registry under HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Wo rd. What do you think of these ideas? Carla C "JoAnn Paules [MSFT MVP]" wrote in message ... It could. I've often used the fairy tale "The Princess and the Pea" when talking about re-installing software without uninstalling first to eliminate a problem. It could just bury the problem deeper. Plus you could end up with multiple copies of a file in different directories, etc. The mind just boggles at what could happen! -- JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... Well, it's possible. I just assumed that they knew what they were doing. Since you mentioned it, would re-installing without uninstalling cause the problem? Carla C "JoAnn Paules [MSFT MVP]" wrote in message ... Any chance they uninstalled it before they installed it "several times"? Or did someone just stick the disk in? JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... The computer at our church office (running Windows XP Professional) freezes when anyone attempts to save a Word document (Word 2000). They've tried reinstalling several times. Why is this happening? Carla C |
#6
|
|||
|
|||
I think that anyone who doesn't know much about computers should keep their
fingers out of the registry. (That sounds harsh but it's so easy to screw your system up if you delete the wrong things.) -- JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... I will ask them about the uninstalling, but is there anything else that it might be? I was reading something about deleting the normal.dot file, and also something about deleting the "data" folder found in the registry under HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Wo rd. What do you think of these ideas? Carla C "JoAnn Paules [MSFT MVP]" wrote in message ... It could. I've often used the fairy tale "The Princess and the Pea" when talking about re-installing software without uninstalling first to eliminate a problem. It could just bury the problem deeper. Plus you could end up with multiple copies of a file in different directories, etc. The mind just boggles at what could happen! -- JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... Well, it's possible. I just assumed that they knew what they were doing. Since you mentioned it, would re-installing without uninstalling cause the problem? Carla C "JoAnn Paules [MSFT MVP]" wrote in message ... Any chance they uninstalled it before they installed it "several times"? Or did someone just stick the disk in? JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... The computer at our church office (running Windows XP Professional) freezes when anyone attempts to save a Word document (Word 2000). They've tried reinstalling several times. Why is this happening? Carla C |
#7
|
|||
|
|||
In this case it may be necessary - however - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which covers all the bases. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org JoAnn Paules [MSFT MVP] wrote: I think that anyone who doesn't know much about computers should keep their fingers out of the registry. (That sounds harsh but it's so easy to screw your system up if you delete the wrong things.) "cc" wrote in message ... I will ask them about the uninstalling, but is there anything else that it might be? I was reading something about deleting the normal.dot file, and also something about deleting the "data" folder found in the registry under HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Wo rd. What do you think of these ideas? Carla C "JoAnn Paules [MSFT MVP]" wrote in message ... It could. I've often used the fairy tale "The Princess and the Pea" when talking about re-installing software without uninstalling first to eliminate a problem. It could just bury the problem deeper. Plus you could end up with multiple copies of a file in different directories, etc. The mind just boggles at what could happen! -- JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... Well, it's possible. I just assumed that they knew what they were doing. Since you mentioned it, would re-installing without uninstalling cause the problem? Carla C "JoAnn Paules [MSFT MVP]" wrote in message ... Any chance they uninstalled it before they installed it "several times"? Or did someone just stick the disk in? JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... The computer at our church office (running Windows XP Professional) freezes when anyone attempts to save a Word document (Word 2000). They've tried reinstalling several times. Why is this happening? Carla C |
#8
|
|||
|
|||
It depends on what you mean by "reinstalling." When you go to Add/Remove
Programs and choose Change, you can add or remove components without reinstalling. And in fact, if you just insert the CD and let it autorun, I believe you will accomplish the same thing unless you change the install location. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "JoAnn Paules [MSFT MVP]" wrote in message ... It could. I've often used the fairy tale "The Princess and the Pea" when talking about re-installing software without uninstalling first to eliminate a problem. It could just bury the problem deeper. Plus you could end up with multiple copies of a file in different directories, etc. The mind just boggles at what could happen! -- JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... Well, it's possible. I just assumed that they knew what they were doing. Since you mentioned it, would re-installing without uninstalling cause the problem? Carla C "JoAnn Paules [MSFT MVP]" wrote in message ... Any chance they uninstalled it before they installed it "several times"? Or did someone just stick the disk in? JoAnn Paules MVP Microsoft [Publisher] "cc" wrote in message ... The computer at our church office (running Windows XP Professional) freezes when anyone attempts to save a Word document (Word 2000). They've tried reinstalling several times. Why is this happening? Carla C |
Reply |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Saving Documents Causes Copies Word 2003 | Microsoft Word Help | |||
How do i move all my word documents to new computer | Microsoft Word Help | |||
Saving work documents | New Users | |||
My computer freezes when opening a file in Office XP | Microsoft Word Help | |||
Saving Documents - Read Only | Microsoft Word Help |