[John9210]

I'm using Word 2007 on a Win Vista computer. Ive tailored the normal template
on my desktop computer and use it with no problems. Since I want to use the
same normal template on my new laptop computer (Win Vista) I've transferred
it via a memory stick to the laptop and placed it in Word's template folder.
Now on the laptop, the template works find, but every time I close Word I get
the "Microsoft Office Word has stopped working" error. It seems something is
happening because of the memory stick. Any suggestions?

[Stefan Blom]

If you rename the transferred file, with Word closed, and then restart the
application, then does it work? If so, apparently the copied normal.dotm was
damaged.

--
Stefan Blom
Microsoft Word MVP


"john9210" wrote:

I'm using Word 2007 on a Win Vista computer. Ive tailored the normal template
on my desktop computer and use it with no problems. Since I want to use the
same normal template on my new laptop computer (Win Vista) I've transferred
it via a memory stick to the laptop and placed it in Word's template folder.
Now on the laptop, the template works find, but every time I close Word I get
the "Microsoft Office Word has stopped working" error. It seems something is
happening because of the memory stick. Any suggestions?

[John9210]

"Stefan Blom" wrote:

If you rename the transferred file, with Word closed, and then restart the
application, then does it work? If so, apparently the copied normal.dotm was
damaged.

--
Stefan Blom
Microsoft Word MVP


"john9210" wrote:

I'm using Word 2007 on a Win Vista computer. Ive tailored the normal template
on my desktop computer and use it with no problems. Since I want to use the
same normal template on my new laptop computer (Win Vista) I've transferred
it via a memory stick to the laptop and placed it in Word's template folder.
Now on the laptop, the template works find, but every time I close Word I get
the "Microsoft Office Word has stopped working" error. It seems something is
happening because of the memory stick. Any suggestions?

Yes, when I rename normal.dotm word opens and closes with no problem. Hence,
the template must be damaged. So, transferring the template via memory stick
seems to be damaging the template. I have also discovered that transferring
any of my Word templates via memory stick to the laptop results in the same
problem: when I use the template (on the laptop) word stops working when I
close it. Next, I will try to transfer the normal.dom via email and see if
that solves the problem. Or maybe transfer via CDRW.

[John9210]

I tried moving the Word templates (including normal.dotm) from my desktop to
my laptop via email and via DVDRW. Both approaches worked. Word no longer
hangs when I close the program on the laptop. So, apparently, something
happens when Word templates are stored on a memory stick. I would advise
everyone to stop doing so.

"John9210" wrote:



"Stefan Blom" wrote:

If you rename the transferred file, with Word closed, and then restart the
application, then does it work? If so, apparently the copied normal.dotm was
damaged.

--
Stefan Blom
Microsoft Word MVP


"john9210" wrote:

I'm using Word 2007 on a Win Vista computer. Ive tailored the normal template
on my desktop computer and use it with no problems. Since I want to use the
same normal template on my new laptop computer (Win Vista) I've transferred
it via a memory stick to the laptop and placed it in Word's template folder.
Now on the laptop, the template works find, but every time I close Word I get
the "Microsoft Office Word has stopped working" error. It seems something is
happening because of the memory stick. Any suggestions?

Yes, when I rename normal.dotm word opens and closes with no problem. Hence,
the template must be damaged. So, transferring the template via memory stick
seems to be damaging the template. I have also discovered that transferring
any of my Word templates via memory stick to the laptop results in the same
problem: when I use the template (on the laptop) word stops working when I
close it. Next, I will try to transfer the normal.dom via email and see if
that solves the problem. Or maybe transfer via CDRW.

[Stefan Blom]

I'm glad you got it sorted. :-)

FWIW, memory sticks aren't generally unsafe (although the one you have been
using could have been damaged).

Note, however, that saving files directly to removable media *is* generally
unsafe: it might cause corruption. Instead, use Windows Explorer to copy
files to and from removable media.

--
Stefan Blom
Microsoft Word MVP


"john9210" wrote in message
...
I tried moving the Word templates (including normal.dotm) from my desktop
to
my laptop via email and via DVDRW. Both approaches worked. Word no longer
hangs when I close the program on the laptop. So, apparently, something
happens when Word templates are stored on a memory stick. I would advise
everyone to stop doing so.

"John9210" wrote:



"Stefan Blom" wrote:

If you rename the transferred file, with Word closed, and then restart
the
application, then does it work? If so, apparently the copied
normal.dotm was
damaged.

--
Stefan Blom
Microsoft Word MVP


"john9210" wrote:

I'm using Word 2007 on a Win Vista computer. Ive tailored the normal
template
on my desktop computer and use it with no problems. Since I want to
use the
same normal template on my new laptop computer (Win Vista) I've
transferred
it via a memory stick to the laptop and placed it in Word's template
folder.
Now on the laptop, the template works find, but every time I close
Word I get
the "Microsoft Office Word has stopped working" error. It seems
something is
happening because of the memory stick. Any suggestions?

Yes, when I rename normal.dotm word opens and closes with no problem.
Hence,
the template must be damaged. So, transferring the template via memory
stick
seems to be damaging the template. I have also discovered that
transferring
any of my Word templates via memory stick to the laptop results in the
same
problem: when I use the template (on the laptop) word stops working when
I
close it. Next, I will try to transfer the normal.dom via email and see
if
that solves the problem. Or maybe transfer via CDRW.

[John9210]

Thanks for the tip. I'll try a different memory stick to see what happens.

"Stefan Blom" wrote:

I'm glad you got it sorted. :-)

FWIW, memory sticks aren't generally unsafe (although the one you have been
using could have been damaged).

Note, however, that saving files directly to removable media *is* generally
unsafe: it might cause corruption. Instead, use Windows Explorer to copy
files to and from removable media.

--
Stefan Blom
Microsoft Word MVP


"john9210" wrote in message
...
I tried moving the Word templates (including normal.dotm) from my desktop
to
my laptop via email and via DVDRW. Both approaches worked. Word no longer
hangs when I close the program on the laptop. So, apparently, something
happens when Word templates are stored on a memory stick. I would advise
everyone to stop doing so.

"John9210" wrote:



"Stefan Blom" wrote:

If you rename the transferred file, with Word closed, and then restart
the
application, then does it work? If so, apparently the copied
normal.dotm was
damaged.

--
Stefan Blom
Microsoft Word MVP


"john9210" wrote:

I'm using Word 2007 on a Win Vista computer. Ive tailored the normal
template
on my desktop computer and use it with no problems. Since I want to
use the
same normal template on my new laptop computer (Win Vista) I've
transferred
it via a memory stick to the laptop and placed it in Word's template
folder.
Now on the laptop, the template works find, but every time I close
Word I get
the "Microsoft Office Word has stopped working" error. It seems
something is
happening because of the memory stick. Any suggestions?

Yes, when I rename normal.dotm word opens and closes with no problem.
Hence,
the template must be damaged. So, transferring the template via memory
stick
seems to be damaging the template. I have also discovered that
transferring
any of my Word templates via memory stick to the laptop results in the
same
problem: when I use the template (on the laptop) word stops working when
I
close it. Next, I will try to transfer the normal.dom via email and see
if
that solves the problem. Or maybe transfer via CDRW.

[Alan[_5_]]

On May 9, 10:24*pm, john9210
wrote:
I'm usingWord2007 on a Win Vista computer. Ive tailored the normal template
on my desktop computer and use it with no problems. Since I want to use the
same normal template on my new laptop computer (Win Vista) I've transferred
it via a memory stick to the laptop and placed it inWord'stemplate folder.
Now on the laptop, the template works find, but every time I closeWordI get
the "Microsoft OfficeWordhas stopped working" error. It seems something is
happening because of the memory stick. Any suggestions?

Hi,

I think you can try a utility called Advanced Word Repair to repair
your Word document. It works rather well for my corrupt Word
documents. Its web address is http://www.datanumen.com/awr/ I'm not
sure whether it works for Word2007 files, but you may try if there is
no better choice.

Alan