The mail merge in word 2000 shows the icons on the toolbar but they are
dimmed and unavailable to use. How do I make the available?

Normally,
a. once you have created a mail merge main document, the toolbar is
displayed and the buttons are enabled.
b. the toolbar is not displayed when a mailmerge main document is not open.

Is it possible that someone has put the Mailmerge buttons onto a
non-mailmerge toolbar (i.e. so that they are available for a non-mailmerge
document, but would not be enabled) ?

Are you even able to open the "Mailmerge Helper" option and see what type of
merge document your active document is?

Peter Jamieson

"JJ" wrote in message
...
The mail merge in word 2000 shows the icons on the toolbar but they are
dimmed and unavailable to use. How do I make the available?