[IJH]

Hi,

This is very weird.

I can cut and paste formatted text within a document and it will retain the
formatting fine.

If i try and paste the same into w new blank document all i get is plain
text. All the formatting is removed. If i try and do a paste special the
only options i have are plain text. If i do the same in the original
document then i have the usual options - html etc.

If i try and paste html into a new document the same happens - plain text
only. All formatting is removed.

Does anyone have any ideas? I have spent hours looking for answers on the
web without success. I have reinstalled several times and to different
locations.

Word 2000 but upgrading is not an option.

Thanks.

[Cindy M.]

Hi ?B?SUpI?=,

I can cut and paste formatted text within a document and it will retain the
formatting fine.

If i try and paste the same into w new blank document all i get is plain
text. All the formatting is removed. If i try and do a paste special the
only options i have are plain text. If i do the same in the original
document then i have the usual options - html etc.

If i try and paste html into a new document the same happens - plain text
only. All formatting is removed.

Does anyone have any ideas? I have spent hours looking for answers on the
web without success. I have reinstalled several times and to different
locations.

Word 2000 but upgrading is not an option.

It sounds like something (not Microsoft) outside of Word is interfering with
the Clipboard. There's been a lot of that over the past year...

If you start Word in Safe Mode, do you still see the problem? In Windows:
START/Run and run the following: winword.exe /a

If that makes no difference, how about starting Windows in Safe Mode?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail :-)

[IJH]

If you start Word in Safe Mode, do you still see the problem? In Windows:
START/Run and run the following: winword.exe /a


Ok we're getting somewhere! Starting in /a mode the Word works fine so this
suggests some sort of add-in is affecting it? According to the Add-In's
section the only thing loaded is the normal.dot which i tried replacing
already.

Where do i go from here? Is there anywhere else i can disable add-in's or
suchlike? Perhaps i need to remove all the normal.dot's. If i delete them
all and run a repair will it replace the normal.dot?

[IJH]

If you start Word in Safe Mode, do you still see the problem? In Windows:
START/Run and run the following: winword.exe /a

Ok now i'm getting somewhere. Running with the /a and the problem is gone.

According to the Add-in's menu, the only option loaded is the normal.dot,
which i thought i had replaced already?

Is there another way of disabling add-ins and suchlike so i could re-enable
them one by one and see which is causing the issue?

If i delete all the normal.dot instances and run a repair will it replace
with a blank one?

[Graham Mayor]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

*All* the normal.dot instances? There should only be one and it should be in
the folder at tools options file locations user templates. Rename (not
delete) this one and it will be replaced by a new default one next time you
start Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


IJH wrote:
If you start Word in Safe Mode, do you still see the problem? In
Windows: START/Run and run the following: winword.exe /a

Ok now i'm getting somewhere. Running with the /a and the problem is
gone.

According to the Add-in's menu, the only option loaded is the
normal.dot, which i thought i had replaced already?

Is there another way of disabling add-ins and suchlike so i could
re-enable them one by one and see which is causing the issue?

If i delete all the normal.dot instances and run a repair will it
replace with a blank one?

[IJH]

Well it turned out to be a pdf creator that had been installed.

Deleting and creating a new normal.dot didn't work, neither did deleting the
HKCU\Word\Data\ registry key as suggested somewhere else.

I uninstalled the pdf creator and now Word works fine.

Thanks for the help.