I have a new Dell computer purchased around December. My grandchildren use
it for school. They failed to register Microsoft Word when the promts came
up and now Word is locked.

I can't locate the cd with the certificate of authenticity and don't know if
we have ever had it. The numbers I have are for OEM (which I was told meant
it came with the product) and the software did come with the computer. I
tried to put those numbers in, no luck.

I contacted Microsoft by email and they pointed me to a link 'Why is Word
locked.' That was of no help as I know why Word is locked.

Can someone please explain to me how I can get this unlocked and to whom do
I go for that information? I thought it was Microsoft but, apparently, I'm
wrong.

I thank you, in advance, for any help you can offer.