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#1
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Problem opening Word documents in Outlook 2007.
I have one user that when she opens a Word doc - Office 97-2003 format using
Word 2007 sp1 and Outlook 2007 sp1 she gets a message "The Office Open XML File - filename cannot be opened because there are problems with the contents". We try saving the document to hard drive and opening to the desktop and still get the same error. I tried the Open and Repair feature but that doesn't work. I scanned the computer for spyware using Malwarebytes and removed quite a bit of spyware but I still can't open this document. Is there a problem with XML on the pc? Any suggestions would be helpful. |
#2
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Problem opening Word documents in Outlook 2007.
Is this happening with only one file or all files?
What is the file extension? Can you mail it to me so that I can check? remove Cs from the address "Mike" wrote: I have one user that when she opens a Word doc - Office 97-2003 format using Word 2007 sp1 and Outlook 2007 sp1 she gets a message "The Office Open XML File - filename cannot be opened because there are problems with the contents". We try saving the document to hard drive and opening to the desktop and still get the same error. I tried the Open and Repair feature but that doesn't work. I scanned the computer for spyware using Malwarebytes and removed quite a bit of spyware but I still can't open this document. Is there a problem with XML on the pc? Any suggestions would be helpful. |
#4
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Problem opening Word documents in Outlook 2007.
The file might be corrupt... if it is not opening with .doc extension then
most likely there is something wrong with the file... you may ask the sender to send it again "Mike" wrote: It seems to be just one file and its .doc (97-2003) format so its in comaptibility mode. Another thing I did was save the file to the desktop has .docx extension and still go the same error. "Sheeloo" wrote: Is this happening with only one file or all files? What is the file extension? Can you mail it to me so that I can check? remove Cs from the address "Mike" wrote: I have one user that when she opens a Word doc - Office 97-2003 format using Word 2007 sp1 and Outlook 2007 sp1 she gets a message "The Office Open XML File - filename cannot be opened because there are problems with the contents". We try saving the document to hard drive and opening to the desktop and still get the same error. I tried the Open and Repair feature but that doesn't work. I scanned the computer for spyware using Malwarebytes and removed quite a bit of spyware but I still can't open this document. Is there a problem with XML on the pc? Any suggestions would be helpful. |
#5
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Problem opening Word documents in Outlook 2007.
That was my next thought Thanks.
"Sheeloo" wrote: The file might be corrupt... if it is not opening with .doc extension then most likely there is something wrong with the file... you may ask the sender to send it again "Mike" wrote: It seems to be just one file and its .doc (97-2003) format so its in comaptibility mode. Another thing I did was save the file to the desktop has .docx extension and still go the same error. "Sheeloo" wrote: Is this happening with only one file or all files? What is the file extension? Can you mail it to me so that I can check? remove Cs from the address "Mike" wrote: I have one user that when she opens a Word doc - Office 97-2003 format using Word 2007 sp1 and Outlook 2007 sp1 she gets a message "The Office Open XML File - filename cannot be opened because there are problems with the contents". We try saving the document to hard drive and opening to the desktop and still get the same error. I tried the Open and Repair feature but that doesn't work. I scanned the computer for spyware using Malwarebytes and removed quite a bit of spyware but I still can't open this document. Is there a problem with XML on the pc? Any suggestions would be helpful. |
#6
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Problem opening Word documents in Outlook 2007.
Apparently now he's telling me its also happening Excel spreadsheets and .pdfs.
We had a server crash and built a new server about 2-3 weeks ago because staff save to their H: drives which is when the trouble started. I scanned his computer with Malwarebytes and removed quite a bit of spyware on it and the machine runs very fast. I've uninstalled and reinstalled Office 2007 at least 3-4 different times and have made new program file directories under c:\Program Files\ (current directory is c:\Program Files\Office 2007) during installation. We have upgraded our antivirus server & workstations to Symantec Endpoint Protection version 11. We have users save their .pst files to their H:\Outlook\ folder and I created a new outlook.pst to see if that was the issue. Users connect to an Exchange 2003 server using Outlook 2007. I don't really want to rebuild the pc because it is running fast and logging in. "Mike" wrote: That was my next thought Thanks. "Sheeloo" wrote: The file might be corrupt... if it is not opening with .doc extension then most likely there is something wrong with the file... you may ask the sender to send it again "Mike" wrote: It seems to be just one file and its .doc (97-2003) format so its in comaptibility mode. Another thing I did was save the file to the desktop has .docx extension and still go the same error. "Sheeloo" wrote: Is this happening with only one file or all files? What is the file extension? Can you mail it to me so that I can check? remove Cs from the address "Mike" wrote: I have one user that when she opens a Word doc - Office 97-2003 format using Word 2007 sp1 and Outlook 2007 sp1 she gets a message "The Office Open XML File - filename cannot be opened because there are problems with the contents". We try saving the document to hard drive and opening to the desktop and still get the same error. I tried the Open and Repair feature but that doesn't work. I scanned the computer for spyware using Malwarebytes and removed quite a bit of spyware but I still can't open this document. Is there a problem with XML on the pc? Any suggestions would be helpful. |
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