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#1
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Word has stopped working error message
I recently purchased a Dell Inspiron for my daughter to take to college. The
system came with Vista installed. I purchased the student version of Microsoft Office and installed it before she left for school. It appeared that the three main programs (Word, Excel and Powerpoint) installed correctly. My daughter discoverd at school when she tried to use word it would open but when trying to change anything within the document (font) an error message appreared stating Microsoft Office Word has stopped working, Windows will close the program. Excel and powerpoint seem to be ok. I tried to load all current Windows updates and was unsuccessfull on loading all updates. I received an error message of Code 6AA. This has been extremely frustrating to have a these issues on a new machine. Any help is greatly appreciated. I unistalled Office Home and reinstalled to no avail. |
#2
Posted to microsoft.public.word.docmanagement
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Word has stopped working error message
Here is a link that addresses error 6AA:
http://www.vistaheads.com/forums/mic...ging-down.html (scroll down The google search I did to find this was: microsoft update error 6aa Next, scan for viruses and spyware. If you are using free A/V and anti-spyware programs, beware that some free programs that claim to remove malware, don't remove many malware programs and actually install their own malware. AVG antivirus is legitimate, as well as Spybot Search & Destroy and Ad-Aware. Use them to remove anything that may be causing problems. When it comes to Vista, there tend to be a lot of problems that happen due to Windows itself having bugs or because it doesn't recover well from things programs do wrong. This is made worse by the incredibly unhelpful error messages the latest round of Microsoft products offer. You may be stuck contacting Dell or Microsoft to get this resolved. There is not a lot in your question that really indicates a direction to go in with this, which knowing Vista, is because it hasn't really given you one to go in. "Bill1959" wrote: I recently purchased a Dell Inspiron for my daughter to take to college. The system came with Vista installed. I purchased the student version of Microsoft Office and installed it before she left for school. It appeared that the three main programs (Word, Excel and Powerpoint) installed correctly. My daughter discoverd at school when she tried to use word it would open but when trying to change anything within the document (font) an error message appreared stating Microsoft Office Word has stopped working, Windows will close the program. Excel and powerpoint seem to be ok. I tried to load all current Windows updates and was unsuccessfull on loading all updates. I received an error message of Code 6AA. This has been extremely frustrating to have a these issues on a new machine. Any help is greatly appreciated. I unistalled Office Home and reinstalled to no avail. |
#3
Posted to microsoft.public.word.docmanagement
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Word has stopped working error message
See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bill1959 wrote: I recently purchased a Dell Inspiron for my daughter to take to college. The system came with Vista installed. I purchased the student version of Microsoft Office and installed it before she left for school. It appeared that the three main programs (Word, Excel and Powerpoint) installed correctly. My daughter discoverd at school when she tried to use word it would open but when trying to change anything within the document (font) an error message appreared stating Microsoft Office Word has stopped working, Windows will close the program. Excel and powerpoint seem to be ok. I tried to load all current Windows updates and was unsuccessfull on loading all updates. I received an error message of Code 6AA. This has been extremely frustrating to have a these issues on a new machine. Any help is greatly appreciated. I unistalled Office Home and reinstalled to no avail. |
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