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#1
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Can open docs but can't select or modify anything in Word
I can open all my Word docs, but suddenly I can't select or modify anything.
When I close Word, it gives me a message "Word has stopped working properly" and then restarts the program. But nothing changes. So I deleted Office and re-installed on my hard drive. Didn't fix. Then a window came up suggesting that I install updates. I ran the Windows updater, which suggested 18 important updates were needed. Started downloading and now a window comes up saying all the updates failed, with the following errors: Code 80070020 "Windows Update encountered an unknown error" Code 646 "Windows Update encountered an unknown error" Code 80070652 "Windows Update encountered an unknown error" None of the suggested "solutions" make any sense or seem relevant. Has anyone encounted this? Can anyone help please?!! I'm going CRAZY! |
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#2
Posted to microsoft.public.word.docmanagement
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Can open docs but can't select or modify anything in Word
Oh, I forgot -- here are a couple more notes: I'm running Word 2007 on
Windows Vista. I can go forward and backward with the cursor to delete or add text, but it can't access all fields. "Saving As" to another doc doesn't help... Any ideas? "SueKrauer" wrote: I can open all my Word docs, but suddenly I can't select or modify anything. When I close Word, it gives me a message "Word has stopped working properly" and then restarts the program. But nothing changes. So I deleted Office and re-installed on my hard drive. Didn't fix. Then a window came up suggesting that I install updates. I ran the Windows updater, which suggested 18 important updates were needed. Started downloading and now a window comes up saying all the updates failed, with the following errors: Code 80070020 "Windows Update encountered an unknown error" Code 646 "Windows Update encountered an unknown error" Code 80070652 "Windows Update encountered an unknown error" None of the suggested "solutions" make any sense or seem relevant. Has anyone encounted this? Can anyone help please?!! I'm going CRAZY! |
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#3
Posted to microsoft.public.word.docmanagement
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Can open docs but can't select or modify anything in Word
Oh, I forgot -- here are a couple more notes: I'm running Word 2007 on
Windows Vista. I can go forward and backward with the cursor to delete or add text, but it can't access all fields. "Saving As" to another doc doesn't help... Any ideas? "SueKrauer" wrote: I can open all my Word docs, but suddenly I can't select or modify anything. When I close Word, it gives me a message "Word has stopped working properly" and then restarts the program. But nothing changes. So I deleted Office and re-installed on my hard drive. Didn't fix. Then a window came up suggesting that I install updates. I ran the Windows updater, which suggested 18 important updates were needed. Started downloading and now a window comes up saying all the updates failed, with the following errors: Code 80070020 "Windows Update encountered an unknown error" Code 646 "Windows Update encountered an unknown error" Code 80070652 "Windows Update encountered an unknown error" None of the suggested "solutions" make any sense or seem relevant. Has anyone encounted this? Can anyone help please?!! I'm going CRAZY! |
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#4
Posted to microsoft.public.word.docmanagement
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Can open docs but can't select or modify anything in Word
Re-installing rarely achieves anything useful as it is the user settings
that invariably cause the problems - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm or http://support.microsoft.com/kb/921541 As for the error messages, a quick google search seems to suggest the problem may be related to virus checkers (Bit Defender is mentioned a lot) or a hard disc problem - run chdsk /f. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "SueKrauer" wrote in message ... I can open all my Word docs, but suddenly I can't select or modify anything. When I close Word, it gives me a message "Word has stopped working properly" and then restarts the program. But nothing changes. So I deleted Office and re-installed on my hard drive. Didn't fix. Then a window came up suggesting that I install updates. I ran the Windows updater, which suggested 18 important updates were needed. Started downloading and now a window comes up saying all the updates failed, with the following errors: Code 80070020 "Windows Update encountered an unknown error" Code 646 "Windows Update encountered an unknown error" Code 80070652 "Windows Update encountered an unknown error" None of the suggested "solutions" make any sense or seem relevant. Has anyone encounted this? Can anyone help please?!! I'm going CRAZY! |
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#5
Posted to microsoft.public.word.docmanagement
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Can open docs but can't select or modify anything in Word
Re-installing rarely achieves anything useful as it is the user settings that invariably cause the problems - see http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm or http://support.microsoft.com/kb/921541 As for the error messages, a quick google search seems to suggest the problem may be related to virus checkers (Bit Defender is mentioned a lot) or a hard disc problem - run chdsk /f. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "SueKrauer" wrote in message ... I can open all my Word docs, but suddenly I can't select or modify anything. When I close Word, it gives me a message "Word has stopped working properly" and then restarts the program. But nothing changes. So I deleted Office and re-installed on my hard drive. Didn't fix. Then a window came up suggesting that I install updates. I ran the Windows updater, which suggested 18 important updates were needed. Started downloading and now a window comes up saying all the updates failed, with the following errors: Code 80070020 "Windows Update encountered an unknown error" Code 646 "Windows Update encountered an unknown error" Code 80070652 "Windows Update encountered an unknown error" None of the suggested "solutions" make any sense or seem relevant. Has anyone encounted this? Can anyone help please?!! I'm going CRAZY! |
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