When I try to open Word, the logo comes up and that's it - everything is
frozen and I need to turn the computer off at the switch. Ctrl-Alt-Del
doesn't even work. Looking at suggestions from other websites, it seems I
might have corrupted templates as I can open Word from Run in the start-up
menu - typing I forget what. They suggest then renaming the normal.dot file
to normal.old or something - but they don't mention how to find this file.
Any suggestions would be helpful.

You can always use Windows Explorer to search for it.

It is probably in C:\Documents and Settings\[User Name]\Application
Data\Microsoft\Templates

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Marthaschoen" wrote in message
...
When I try to open Word, the logo comes up and that's it - everything is
frozen and I need to turn the computer off at the switch. Ctrl-Alt-Del
doesn't even work. Looking at suggestions from other websites, it seems I
might have corrupted templates as I can open Word from Run in the start-up
menu - typing I forget what. They suggest then renaming the normal.dot
file
to normal.old or something - but they don't mention how to find this file.
Any suggestions would be helpful.

See http://word.mvps.org/FAQs/AppErrors/...ocNotBlank.htm for
instructions on locating Normal.dot.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Marthaschoen" wrote in message
...
When I try to open Word, the logo comes up and that's it - everything is
frozen and I need to turn the computer off at the switch. Ctrl-Alt-Del
doesn't even work. Looking at suggestions from other websites, it seems I
might have corrupted templates as I can open Word from Run in the start-up
menu - typing I forget what. They suggest then renaming the normal.dot
file
to normal.old or something - but they don't mention how to find this file.
Any suggestions would be helpful.